To be honest I am disappointed. I have used Just Travel regularly for my holiday insurance. This time, I arranged holiday insurance for July '24, but unfortunately had to move the holiday to September '24 instead. When I asked to amend the dates, I was told it would cost me 30% of the insurance cost PLUS £25 admin fee. So it cost me around £150 just to change the dates by a couple of months. The reason given was that the new dates were 'outside the binding period' so it was regarded as a cancellation and new booking. This seems very unfair to me - a fresh booking was exactly the same cost as the original, so how can there be any genuine justification in bleeding me out of that much money when I simply want to change the dates of the holiday? It's very rare that I move a holiday once it is booked, but I don't believe it should come at such a high penalty for such a minor change that is still so far in advance. I will think twice about where I get my travel insurance in future.
8 months ago
Just Travel Cover has a
4.7
average rating
from
18,246
reviews
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