Just Travel Cover Reviews

Name: Just Travel Cover
Address: Victoria House, Toward Road, Sunderland, United Kingdom
Rating: 4.66

4.7 Rating 20,925 Reviews

95 %

of reviewers recommend Just Travel Cover

Company Reviews

Info

Visit Website

Phone:

0800 294 2969

Email:

marketing@justtravelcover.com

Location:

Victoria House,
Toward Road,
Sunderland
United Kingdom
SR1 2QF

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Just Travel Cover 5 star review on 21st January 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“very good website, and a great price, Will gladly use you again..Thank you.”

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Posted 1 month ago

“Nice friendly and helpful staff”

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Posted 1 month ago

“Great service . Covered all my questions very quickly and promptly. Addressed my medical needs and prescribed conditions insured as explained by me , Which is quickly put into the words that is required by the insurer’s . Fantastic advice and cover. 💯% recommend this advisor. Very well trained . Up to date and friendly.”

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Posted 1 month ago

“Renewed for another years travel cover. This provide has one of the best travel insurance policies for pre-existing medical conditions.”

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Posted 1 month ago

“Service generally good but getting into online account a nightmare.”

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Posted 1 month ago

“Not happy. Took out travel insurance on a one way-trip from UK to Philippines, treating the first section as a vacation. At nonpoint was I asked about a return journey. When I tried to extend the insurance questions were asked. Turned out their insurance only covered me if I was on vacation, with a planned return to the UK. SO I WAS UNINSURED FOR THE FIRST SECTION OF MY TRAVELS. JUST TRAVEL TOOK MY MONEY BUT WERE NOT COVERING ME. NOT HAPPY AT ALL”

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Posted 1 month ago

Hi Duncan, Thank you for your feedback. We’re sorry to hear about your experience and appreciate you taking the time to share it. We understand how frustrating this situation must feel. To clarify, the policy you purchased is designed for UK residents travelling on a return-trip basis, meaning the trip must both start and end in the UK. This requirement is outlined during the online purchase journey and within the pre-purchase declaration that needs to be accepted before cover is confirmed. From what you’ve described, your travel plans involved relocating to the Philippines on a one-way basis, which unfortunately falls outside the scope of this type of policy. As a result, the cover would not have been valid for that journey. When you later contacted us to extend the policy, the insurer was unable to do so as extensions are only permitted when the original trip meets the policy criteria (including a planned return to the UK). We understand you then explored alternative short-term cover while already abroad, which also has specific eligibility requirements, leading to the cancellation. We appreciate that travel insurance can sometimes be complex, particularly when travel plans don’t fit standard return-trip scenarios. If you’re planning long-term travel or relocation, we’d always recommend looking at specialist international health insurance or expat cover, which is better suited to those circumstances. If you’d like us to review your case further or talk through suitable options for your situation, please feel free to contact our team directly - we’re here to help. Kind regards, Just Travel Cover

Posted 1 month ago

“I found the process easy enough but most importantly the cost of insurance was right. Last fall I visited a very remote place and bought insurance for it. I lost the record of which company it was with. Just Travel Cover quoted a price in the same 'ballpark' as I was happy to pay. Other companies wanted nearly four times that figure but I knew they were gouging. JTC will receive my first enquiry the next time I need travel insurance.”

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Posted 1 month ago

“Very good all round, made easy by your representative.”

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Posted 1 month ago

“We have uses just travel on a number of occasions and found them very good and knowledgeable at their job.”

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Posted 1 month ago

“Clear and helpful explanation of need for questions. Courteous and professional call handler. Would be helpful if staff showed me how to reduce premium. Had to be pressed to do so. I have used Just Travel a number of times but this was not appreciated.”

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Posted 1 month ago

“Spoke to a really helpful guy helped me sort out travel insurance for my upcoming cruise”

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Posted 1 month ago

“I am 70 years old and have suffered from breast cancer in recent years but this company are always so helpful and professional. I was really pleased with the price of my last yearly insurance. Don't forget to declare all your medical history.”

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Posted 1 month ago

“Travel insurance at a reasonable price considering my health issues. Easy to navigate process .”

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Posted 1 month ago

“Always excellent service”

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Posted 1 month ago

“I recently had to purchase a single trip policy as an additional health issue meant I was no longer covered under my current Just travel cover annual policy unfortunately. Having to pay for an extra policy was obviously upsetting and frustrating but I spoke with a lovely man, Paul, who dealt with my call with kindness, sensitivity and honesty. Am now looking forward to my holiday and wouldn't hesitate to use Just Travel cover again in the future.”

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Posted 1 month ago

“Just Travel offer good deals, and are friendly, helpful and efficient.”

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Posted 1 month ago

“Very easy todo online with clear instructions”

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Posted 1 month ago

“Amazing customer service and so quick and easy to get cover, highly recommend”

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Posted 1 month ago

“Alwyas helpful, easy to so speak to, great service.”

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Posted 1 month ago

“Have used you many times and staff always very helpful and fair prices”

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Posted 1 month ago

Just Travel Cover is rated 4.7 based on 20,925 reviews