Justmylook Reviews

Name: Justmylook
Address: Rawfolds One, Rawfolds Way, Cleckheaton, United Kingdom
Rating: 4.57

4.6 Rating 101,244 Reviews

90 %

of reviewers recommend Justmylook

4.6

Based on 101,244 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 90%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Collected By Reviews.io

About Justmylook:

Justmylook - free delivery on your favourite beauty essentials

Visit Website

Email:

customerservices@justmylook.com

Location:

Rawfolds One,
Rawfolds Way,
Cleckheaton
United Kingdom
BD19 5LJ

Justmylook 5 star review on 1st February 2026

Madeline Goode-Marshall

Elaine Boyer

Angi Shaffi

2247

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The products got delivered quickly and I really like them!”

Helpful Report

Posted 1 month ago

“Purchase and delivery were excellent”

Helpful Report

Posted 1 month ago

“Ordered my goods 13 dec for Christmas still not received not happy customer at the moment. Received the bauble I order that wasn’t much money but no jewellery box with it ordered on same day to receive 27th dec with what I thought was in it not there”

Helpful Report

Posted 1 month ago

“I was sent to the wrong item and still haven’t heard about receiving the right one!”

Helpful Report

Posted 1 month ago

“My daughter loves the perfume that I purchased from yourselves. I wasn't able to purchase it from where I usually get it as I was in hospital and so I looked on line and I'm pleased to say that you had exactly what I wanted and it made her day and all her colleagues at work also love it so thank you very much for stocking it. Beautiful present for a beautiful daughter”

Helpful Report

Posted 1 month ago

“Will buy again products came in excellent condition and delivery was swift”

Helpful Report

Posted 1 month ago

“Quite poor service. Ordered well within timeline for item to be shipped, was sent an incorrect tracking number, still have not received product after 7 business days. Couldn’t recommend.”

Helpful Report

Posted 1 month ago

“I have been very satisfied with what I ordered,”

Helpful Report

Posted 1 month ago

“Great products and great value”

Helpful Report

Posted 1 month ago

“Desperate seevice and no response from them. Order never arrived”

Helpful Report

Posted 1 month ago

“You sent me the wrong perfume twice then told me you didn’t sell the perfume you advertised! At my cost I have sent back both wrong perfumes I want my money back! £60 for the perfume and £8 for the postage!!! Terrible company and service.”

Helpful Report

Posted 1 month ago

“Great products at great price. Very quick delivery”

Helpful Report

Posted 1 month ago

“Great brands at great prices. Got everything I needed in one place. Delivery was quick. The product was carefully packed, arrived in perfect condition. Would recommend that everybody makes a look at your site.”

Helpful Report

Posted 1 month ago

“Really good prices, prompt delivery”

Helpful Report

Posted 1 month ago

“I ordered some perfume from Justmylook and after placing the order decided to add other items. I checked that my order had not been despatched so cancelled it and placed the second order. I received an AI response confirming that the message had been received and that a 'human' would be in touch. Approx 9 hours later I received notification that first my order had been shipped. I requested that a returns label be provided as the error was there's...no response. Several days later I received an email advising that unfortunately they were unable to 'catch' my order before despatch but that I could return it at my own risk and expense. They also failed to deliver within the 24 hours later timeframe they promised but still continued to ignore requests for a returns label. I have returned the perfume at my own risk and expense and had it not been Christmas would have returned the 2nd order of £100+ products aswell. I personally would not recommend this company due to it slow customer service responses and also its failure to deliver within its promised timeframes .”

Helpful Report

Posted 1 month ago

“Highly recommended 👌”

Helpful Report

Posted 1 month ago

“Excellent product exactly what I’m looking for. Definitely going to buy this again soon.”

Helpful Report

Posted 1 month ago

“50% chance of getting your order, 50% chance of writing dozens of emails to robots and losing your money and your order. I do not recommend”

Helpful Report

Posted 1 month ago

“Terrible customer service. Been nearly 2 weeks no idea where my order is & no refund either. Would not use again.”

Helpful Report

Posted 1 month ago

“Smooth process, good communication about tracking”

Helpful Report

Posted 1 month ago

Justmylook is rated 4.6 based on 101,244 reviews