Justmylook Reviews

Name: Justmylook
Address: Rawfolds One, Rawfolds Way, Cleckheaton, United Kingdom
Rating: 4.57

4.6 Rating 103,394 Reviews

90 %

of reviewers recommend Justmylook

4.6

Based on 103,394 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 90%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Collected By Reviews.io

About Justmylook:

Justmylook - free delivery on your favourite beauty essentials

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Email:

customerservices@justmylook.com

Location:

Rawfolds One,
Rawfolds Way,
Cleckheaton
United Kingdom
BD19 5LJ

Justmylook 5 star review on 29th May 2026

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Justmylook 5 star review on 26th May 2026

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Justmylook 5 star review on 24th May 2026

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Justmylook 5 star review on 10th May 2026

Anonymous

Martin Hastings

2344

Anonymous

Anonymous // 01/01/2019

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“Great range of goods, fast delivery and well packaged!”

Helpful Report

Posted 2 months ago

“Disappointed in lack of help when I ordered wrong item”

Helpful Report

Posted 2 months ago

Hello, Thank you for your review. We confirmed that the hygiene sealed cable twist tie had been removed during review of your return, which suggests signs of use and prevents us from accepting the return. Justmylook x

Posted 1 month ago

“My perfume arrived as indicated but I’m not convinced it’s the genuine thing.”

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Posted 2 months ago

“Lovely products”

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Posted 2 months ago

“Excellent service - very pleased with the product.”

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Posted 2 months ago

“Took a month to come, shocking customer service but elsewhere as they never have products in stock then when you chase it they say we have it now and we will send it then don’t as they are just trying to appease you till they have the product in stock.”

Helpful Report

Posted 2 months ago

Hello, Thank you for your review. Please can you email customerservices@justmylook.com and we will work to resolve this. Justmylook x

Posted 1 month ago

“Great service quick delivery well packaged very impressive”

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Posted 2 months ago

“Very fair and competitive prices - delivery options good and received order in less than 3 days! Very efficient!”

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Posted 2 months ago

“How are you supposed to write a review for products you're mother never received for mother's day gift??? They still haven't received the delivery. Are you actually serious FFS!”

Helpful Report

Posted 2 months ago

Hello, Thank you for your review. We can see our customer care team are working to resolve this for you. Justmylook x

Posted 1 month ago

“My favourite shop .Perfect”

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Posted 2 months ago

“I'm happy with the hairdryer. Reasonably priced and defuser attachment works well.”

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Posted 2 months ago

“I have been using Justmylook for a year or so buying perfumes as I find their prices to be amongst the best. The packaging is absolutely bulletproof. Rest assured, the postman could kick the package around the garden and the product inside would be untouched. Excellent service all round.”

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Posted 2 months ago

“ordered a perfume gift set and only received a perfume requested refunded and customer service did nothing to help …”

Helpful Report

Posted 2 months ago

Hello, Thank you for your review. Please can you email customerservices@justmylook.com and we will work to resolve this for you. Justmylook x

Posted 1 month ago

“Great website and great prices. Always receive my parcels on time and in good condition.”

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Posted 2 months ago

“Fast delivery and good communication with team”

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Posted 2 months ago

“Good choice of products and prices are normally lower than other places”

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Posted 2 months ago

“Good product and quick delivery”

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Posted 2 months ago

“Always been good when ordered, never had any issues”

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Posted 2 months ago

“Received a previously sold item which had been opened and possibly used. Returned it and was not given a refund, instead they returned item back to me saying they check items before sending them out - which inferred I was at fault ! Indeed I was not as the item was NOT SEALED when I received it. A HUGE amount of money wasted for something which was not my fault. My advice, buy elsewhere. His is not an ethical company who put Customer Service high on their list !!”

Helpful Report

Posted 2 months ago

Hello, Thank you for your review. We are unable to accept a return or issue a refund for any beauty or personal care item that has been opened, unsealed, or used. This firm policy ensures the integrity and hygiene of our stock for all customers. Justmylook x

Posted 1 month ago

“As always fast , well wrapped delivery”

Helpful Report

Posted 2 months ago

Justmylook is rated 4.6 based on 103,394 reviews