Justmylook Reviews

Name: Justmylook
Address: Rawfolds One, Rawfolds Way, Cleckheaton, United Kingdom
Rating: 4.57

4.6 Rating 101,677 Reviews

90 %

of reviewers recommend Justmylook

4.6

Based on 101,677 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 90%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Collected By Reviews.io

About Justmylook:

Justmylook - free delivery on your favourite beauty essentials

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Email:

customerservices@justmylook.com

Location:

Rawfolds One,
Rawfolds Way,
Cleckheaton
United Kingdom
BD19 5LJ

Justmylook 5 star review on 21st February 2026

Madeline Goode-Marshall

2249

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Fantastic experience. Easy to order, plenty of choice and excellent prices. A quick delivery which is always welcome.”

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Posted 5 days ago

“Great products. Waiting for delivery for over a week tho.”

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Posted 5 days ago

“The perfume sent to me was a very strange colour and did not smell as it should (1 spray of perfume used). After over a week of emails each containing more and more questions I’ve been advised that no refund is possible as “you have used the product” (I haven’t) and “you have taken it from its packaging” (how else was I to get to the product and then also answer their questions like “what is the batch number). Terrible customer service and an unsatisfactory product. This first time customer will never return. In the photo my own perfume (very used) is on the left and the “new and perfect”’product is on the right.”

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Posted 5 days ago

Hello, Thanks for your review. We are sorry to hear that. We can see that our customer care team has reached out and refunded your order as per your request. Sincere apologies for the inconvenience caused. Justmylook x

Posted 3 days ago

“Excellent products and very quick delivery.”

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Posted 5 days ago

“Very good service and quick delivery”

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Posted 5 days ago

“Got refunded for a product that was the main reason I wanted to make a purchase - with no explanation and could not then cancel order.”

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Posted 6 days ago

Hello, Thanks for your review. We are sorry to hear that. We can see that our customer care team reached out and refunded the item due to stocking issues. Sincere apologies for the inconvenience caused. Justmylook x

Posted 3 days ago

“I have had very good experiences with JML. There is a wide variety of products at very competitive prices and there are frequently special offers. It’s an easy website to use. Delivery is quick and the packaging is robust. A great company!”

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Posted 6 days ago

“I liked makeup kit nd perfume. But its fragrance is not long lasting. Sol de Janerio yellow one.”

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Posted 6 days ago

“Excellent speedy delivery… fab customer service.. superb products at amazing prices..💕”

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Posted 6 days ago

“Fast delivery thank you would highly recommend”

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Posted 6 days ago

“sent to the wrong address.”

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Posted 6 days ago

Hello, Thank you for your review. We've looked into this, we can confirm that you left an incorrect delivery address at checkout. It is the customer's responsibility to leave correct delivery details at checkout. We will contact Royal Mail and try to retrieve your parcel. If we are successful, we will be in touch to either reship/refund the goods. Justmylook x

Posted 3 days ago

“Really great service best products”

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Posted 6 days ago

“It arrived very quickly, was extremely well packaged, and fully met my expectations. I would definitely buy it again!”

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Posted 6 days ago

“Quick delivery and good price. BUT so disappointed with the produce They have changed the essence of the perfume and body smoother. It's not the same and doesn't last. After using this for 30 years I'm so disappointed. Clinique will lose hundreds of customers.”

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Posted 6 days ago

“Fast, efficient service.”

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Posted 6 days ago

“First time using your website and it was a hassle free, enjoyable experience. Will be visiting again. In fact I’ll be on it later today looking for some aftershave. Thanks”

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Posted 6 days ago

“Easy to order and quick prompt delivery”

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Posted 6 days ago

“no issues; packed properly' delivered on time”

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Posted 6 days ago

“Happy with my purchase”

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Posted 6 days ago

“Great range of products at very competitive prices.”

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Posted 6 days ago

Justmylook is rated 4.6 based on 101,677 reviews