Justmylook Reviews

Name: Justmylook
Address: Rawfolds One, Rawfolds Way, Cleckheaton, United Kingdom
Rating: 4.58

4.6 Rating 100,416 Reviews

90 %

of reviewers recommend Justmylook

4.6

Based on 100,416 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 90%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Collected By Reviews.io

About Justmylook:

Justmylook - free delivery on your favourite beauty essentials

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Email:

customerservices@justmylook.com

Location:

Rawfolds One,
Rawfolds Way,
Cleckheaton
United Kingdom
BD19 5LJ

Justmylook 5 star review on 21st December 2025

2220

Anonymous

Anonymous // 01/01/2019

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“Item was exactly as expected and delivered very quickly (despite it being very close to Christmas.) I will definitely order for this website again.”

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Posted 3 days ago

“Will not go anywhere else for my beauty products”

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Posted 3 days ago

“My item was lost in post sent several emails for replacement still no replies.it was a Christmas gift.bad customer services”

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Posted 3 days ago

“Paid £5.99 for next day delivery. 6 days later Evri still haven’t received it.”

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Posted 3 days ago

“Excellent.”

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Posted 3 days ago

“Not happy at all with the service i received! Bought a perfume for myself everything was fine till the day i received my order and found it they didn’t had the item in stock!”

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Posted 3 days ago

“Lip stain is far, far too dark. Nothing like the shade on the website. Unuseable.”

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Posted 3 days ago

“Not received still not been refunded or had a reply back from my several messages sent”

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Posted 3 days ago

“Very poor. Order not received when ordered for next day delivery, and then tracked as returned even thought no delivery was attempted and no return request was made. Customer service poor, no explanation for what happened with order and had to send multiple emails as was left without response on most occasions. Still waiting for this to be rectified. Still poor communication and difficult to speak to anyone other that automated system.”

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Posted 3 days ago

“I still have not received my order yet... 12 days after😒”

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Posted 3 days ago

“As advertised and arrived in time. Great price. Would order again from there”

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Posted 3 days ago

“Good website to buy from”

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Posted 3 days ago

“I do not recommend them, they are very incompetent and ignorant when it comes to customer service. After being informed by Customer Service that it would not be possible to receive the delivery before Christmas, I informed them that I like immediately cancel the order, which in fact had not even left the warehouse and had not been prepared yet, so there would be no problem. However, they are clearly trying to force me to buy goods that I no longer need at the moment. I won't even pick it up, it will just be sent back right away. J27798031”

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Posted 3 days ago

“Good prices, plenty of products to choose from, well packed.”

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Posted 3 days ago

“I ordered Babyliss heated rollers and got sent the wrong item, a hairdryer, massively inconvenient so close to Christmas as was a present. I contacted customer service who apologised and sent me a returns label , and I posted it back the next day. I have had to chase up an acknowledgment of receipt where I received a response to say they were passing my query to the relevant department. As yet i have had no follow up response , and no refund so am £37 out of pocket. There have been a few bank holidays in between however the fact I’ve had to proactively chase due to lack of communication is disappointing and concerning”

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Posted 3 days ago

“First class - price and quality. Thank you .”

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Posted 3 days ago

“I still have not received my perfume - why are you sending me review requests”

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Posted 3 days ago

“Have not received my parcel, it says return to consignor has been requested even though I never requested a return. Customer services will not respond back to the email I sent as well as the other enquiry. The live chat on the app does not work and is on a constant white screen and there is no one to ring so I can't get this issue resolved. I haven't received a refund at all and no communication from dpd or justmylook on what's happened.”

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Posted 3 days ago

“Ordered a gift and still have not got it 2 weeks later if I had know it took you this long to post something I would not have ordered from you.”

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Posted 3 days ago

“I must admit I'm really disappointed with my whole experience. I ordered on the 19th of December and to date the 1st of January I still haven't received my order. This was a Christmas present for my wife and I had to go get her something else. If this is the service Justmylook provide the I wouldn't recommend shopping here to my worst enemy.”

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Posted 3 days ago

Justmylook is rated 4.6 based on 100,416 reviews