Justmylook Reviews

Name: Justmylook
Address: Rawfolds One, Rawfolds Way, Cleckheaton, United Kingdom
Rating: 4.57

4.6 Rating 106,155 Reviews

89 %

of reviewers recommend Justmylook

4.6

Based on 106,155 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	96%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Collected By Reviews.io

About Justmylook:

Justmylook - free delivery on your favourite beauty essentials

Visit Website

Email:

customerservices@justmylook.com

Location:

Rawfolds One,
Rawfolds Way,
Cleckheaton
United Kingdom
BD19 5LJ

Justmylook 5 star review on 16th October 2026

2718

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“They have excellent deals, but the after-sales support is deeply frustrating. Because their customer service is so slow, I ultimately gave up on the process and had to settle for a damaged product.”

Helpful Report

Posted 3 months ago

Hello, Thanks for your review. We require all items to be returned fully sealed and in a resaleable condition as per our returns policy. Justmylook x

Posted 3 months ago

“I recieved a faulty item it took me almost a week to get it through to them I wanted to send it back was bombarded with Ai chat bots then left reviews on trustpilot again chstbkts replied we see customer services are looking into it ... wrong customer services doesn't exist with just my look .. then a miracle happened they just acknowledged the item was faulty and now I've been refunded so never again will I buy anything from this company I'll stick to high street stores maybe slightly more expensive but worth it for the peace of mind when things go wrong”

Helpful Report

Posted 3 months ago

Hello, Thanks for your review. We can see a refund has been issued for the damaged item. Justmylook x

Posted 3 months ago

“Great choice of products, cheap with fast shipping. Bought my fav perfume from here at a bargin price and recieved it 3days later brilliant”

Helpful Report

Posted 3 months ago

“been looking everywhere for Aramis and found it here for a great price too. quick delivery. very pleased. Thankyou”

Helpful Report

Posted 3 months ago

“Great products and very quick delivery 👌”

Helpful Report

Posted 3 months ago

“Great price and quick delivery would definitely would use again.”

Helpful Report

Posted 3 months ago

“Good products , arrived on time. Good price value. Would always shop from here.”

Helpful Report

Posted 3 months ago

“My item was damaged when received, was offer a replacement, but was away, could not return, I was refused a discount.”

Helpful Report

Posted 3 months ago

Hello, Thanks for your review. Unfortunately we do require damaged items to be returned. Justmylook x

Posted 3 months ago

“My order was dumped inside my wheelie bin without my permission which ended up getting emptied into the bin lorry. Reported the issue to this pathetic company, after speaking to some random person on Whatsapp and a so called assistant manager via email over a week, I was basically fobbed off and told there is nothing they can do. I have had to raise a chargeback dispute with my credit card provider. AVOID THIS JOKE OF A COMPANY AT ALL COSTS!!! IF SOMETHING GOES WRONG YOU WILL END UP REGRETTING IT LIKE MYSELF. AVOID AVOID AVOID… wish I could select ZERO stars for this review as 1 star is far too high for this ridiculous company!!!!!!!!!!!!!!!!!!!!!!!!!!!!!”

Helpful Report

Posted 3 months ago

Hello, Thanks for your review. We can see our customer care team has raised an investigation with the relevant team. Justmylook x

Posted 3 months ago

“Great service and goods are lovely”

Helpful Report

Posted 3 months ago

“Great purchase for reasonable price.”

Helpful Report

Posted 3 months ago

“Excellent product and service”

Helpful Report

Posted 3 months ago

“First time using JML good easy to navigate web site with competitive prices. Delivery of the two colognes I ordered came quickly and were extremely well packed. Thoroughly recommend!”

Helpful Report

Posted 3 months ago

“Great service”

Helpful Report

Posted 3 months ago

“amazing! my order came within 2-3 days. fast and cheap delivery too! definitely recommend and will purchase again from here.”

Helpful Report

Posted 3 months ago

“Just what I wanted as a gift for my wife she was very happy so I’m very happy thank you”

Helpful Report

Posted 3 months ago

“Have ordered twice from Justmylook, both times been extremely impressed with speed of delivery and items purchased. Very good service and will definitely use again. Perfumes are all reasonably priced too.”

Helpful Report

Posted 3 months ago

“Very nice I ll order again”

Helpful Report

Posted 3 months ago

“AVOID!!!! THIEVING DISHONEST COMPANY. Sold me a counterfeit Versace crystal perfume set and even set a counterfeit free gift. The gold logo was half rubbed off, a sticker on the bottom of the bottle with hand written code and smells nothing like what it’s meant to. Lid also wouldn’t stay on the bottle. Refused to acknowledge any of this and kept saying all items are authentic which they clearly are not. I will be doing a chargeback with my bank. If the price is too good to be true it really is. AVOID!!!”

Helpful Report

Posted 3 months ago

Hello, Thanks for your review. We can confirm all items are genuine as labelled and dispatched in the condition as provided by the manufacturer. Justmylook x

Posted 3 months ago

“Sent a faulty product back and Just My Look returned it to me and no refund as they said that I had used it which I hadnt. Will never order from these again.”

Helpful Report

Posted 3 months ago

Hello, Thanks for your review. To uphold hygiene and quality standards for all customers, our policy strictly requires that all returns must be made in brand new, unused, and completely sealed condition. We confirmed traces of the product on the atomiser during review, which suggests signs of use and prevents us from accepting the return. Justmylook x

Posted 3 months ago

Justmylook is rated 4.6 based on 106,155 reviews