Justmylook Reviews

Name: Justmylook
Address: Rawfolds One, Rawfolds Way, Cleckheaton, United Kingdom
Rating: 4.57

4.6 Rating 106,131 Reviews

89 %

of reviewers recommend Justmylook

4.6

Based on 106,131 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	96%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Collected By Reviews.io

About Justmylook:

Justmylook - free delivery on your favourite beauty essentials

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Email:

customerservices@justmylook.com

Location:

Rawfolds One,
Rawfolds Way,
Cleckheaton
United Kingdom
BD19 5LJ

Justmylook 5 star review on 16th October 2026

2718

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great products and very quick delivery 👌”

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Posted 3 months ago

“Great price and quick delivery would definitely would use again.”

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Posted 3 months ago

“Good products , arrived on time. Good price value. Would always shop from here.”

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Posted 3 months ago

“My item was damaged when received, was offer a replacement, but was away, could not return, I was refused a discount.”

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Posted 3 months ago

Hello, Thanks for your review. Unfortunately we do require damaged items to be returned. Justmylook x

Posted 3 months ago

“My order was dumped inside my wheelie bin without my permission which ended up getting emptied into the bin lorry. Reported the issue to this pathetic company, after speaking to some random person on Whatsapp and a so called assistant manager via email over a week, I was basically fobbed off and told there is nothing they can do. I have had to raise a chargeback dispute with my credit card provider. AVOID THIS JOKE OF A COMPANY AT ALL COSTS!!! IF SOMETHING GOES WRONG YOU WILL END UP REGRETTING IT LIKE MYSELF. AVOID AVOID AVOID… wish I could select ZERO stars for this review as 1 star is far too high for this ridiculous company!!!!!!!!!!!!!!!!!!!!!!!!!!!!!”

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Posted 3 months ago

Hello, Thanks for your review. We can see our customer care team has raised an investigation with the relevant team. Justmylook x

Posted 3 months ago

“Great service and goods are lovely”

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Posted 3 months ago

“Great purchase for reasonable price.”

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Posted 3 months ago

“Excellent product and service”

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Posted 3 months ago

“First time using JML good easy to navigate web site with competitive prices. Delivery of the two colognes I ordered came quickly and were extremely well packed. Thoroughly recommend!”

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Posted 3 months ago

“Great service”

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Posted 3 months ago

“amazing! my order came within 2-3 days. fast and cheap delivery too! definitely recommend and will purchase again from here.”

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Posted 3 months ago

“Just what I wanted as a gift for my wife she was very happy so I’m very happy thank you”

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Posted 3 months ago

“Have ordered twice from Justmylook, both times been extremely impressed with speed of delivery and items purchased. Very good service and will definitely use again. Perfumes are all reasonably priced too.”

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Posted 3 months ago

“Very nice I ll order again”

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Posted 3 months ago

“AVOID!!!! THIEVING DISHONEST COMPANY. Sold me a counterfeit Versace crystal perfume set and even set a counterfeit free gift. The gold logo was half rubbed off, a sticker on the bottom of the bottle with hand written code and smells nothing like what it’s meant to. Lid also wouldn’t stay on the bottle. Refused to acknowledge any of this and kept saying all items are authentic which they clearly are not. I will be doing a chargeback with my bank. If the price is too good to be true it really is. AVOID!!!”

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Posted 3 months ago

Hello, Thanks for your review. We can confirm all items are genuine as labelled and dispatched in the condition as provided by the manufacturer. Justmylook x

Posted 3 months ago

“Sent a faulty product back and Just My Look returned it to me and no refund as they said that I had used it which I hadnt. Will never order from these again.”

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Posted 3 months ago

Hello, Thanks for your review. To uphold hygiene and quality standards for all customers, our policy strictly requires that all returns must be made in brand new, unused, and completely sealed condition. We confirmed traces of the product on the atomiser during review, which suggests signs of use and prevents us from accepting the return. Justmylook x

Posted 3 months ago

“Horrid experience! Paid enough to have next day dispatch but didn't get it. Tried to liase with customer service but they seem to be non existent. Only good thing are the products but I've had less issues dealing with other shops.”

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Posted 3 months ago

Hello, Thanks for your review. We can confirm your order has been delivered to the address provided at checkout. Justmylook x

Posted 3 months ago

“My products were well priced, dispatched quickly and really well packaged , all in all a great experience.”

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Posted 3 months ago

“Good prices but certainly not next day delivery! 4 days wait.”

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Posted 3 months ago

“Great value for money”

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Posted 3 months ago

Justmylook is rated 4.6 based on 106,131 reviews