Justmylook Reviews

Name: Justmylook
Address: Rawfolds One, Rawfolds Way, Cleckheaton, United Kingdom
Rating: 4.57

4.6 Rating 106,121 Reviews

89 %

of reviewers recommend Justmylook

4.6

Based on 106,121 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	96%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Collected By Reviews.io

About Justmylook:

Justmylook - free delivery on your favourite beauty essentials

Visit Website

Email:

customerservices@justmylook.com

Location:

Rawfolds One,
Rawfolds Way,
Cleckheaton
United Kingdom
BD19 5LJ

Justmylook 5 star review on 13th October 2026

Nicole Onyinyechi Efienemokwu

2717

Anonymous

Anonymous // 01/01/2019

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“Thanks!Very nice! I'm so happy!”

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Posted 3 months ago

“Have used this company before and was very impressed. Again, their website is still as good, easy to manage and good special offers. Delivery was quick and well packaged. Would definitely use again and recommend to friends and family.”

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Posted 3 months ago

“Excellent service and extremely good prices.”

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Posted 3 months ago

“Items went to my old address even after changing it apparently it was to late now I’m waiting for a refund so I can reorder to my current address address”

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Posted 3 months ago

“Reliable service, quick and efficient.”

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Posted 3 months ago

“Good price! Fast delivery, thanks!”

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Posted 3 months ago

“They have excellent deals, but the after-sales support is deeply frustrating. Because their customer service is so slow, I ultimately gave up on the process and had to settle for a damaged product.”

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Posted 3 months ago

Hello, Thanks for your review. We require all items to be returned fully sealed and in a resaleable condition as per our returns policy. Justmylook x

Posted 3 months ago

“I recieved a faulty item it took me almost a week to get it through to them I wanted to send it back was bombarded with Ai chat bots then left reviews on trustpilot again chstbkts replied we see customer services are looking into it ... wrong customer services doesn't exist with just my look .. then a miracle happened they just acknowledged the item was faulty and now I've been refunded so never again will I buy anything from this company I'll stick to high street stores maybe slightly more expensive but worth it for the peace of mind when things go wrong”

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Posted 3 months ago

Hello, Thanks for your review. We can see a refund has been issued for the damaged item. Justmylook x

Posted 3 months ago

“Great choice of products, cheap with fast shipping. Bought my fav perfume from here at a bargin price and recieved it 3days later brilliant”

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Posted 3 months ago

“been looking everywhere for Aramis and found it here for a great price too. quick delivery. very pleased. Thankyou”

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Posted 3 months ago

“Great products and very quick delivery 👌”

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Posted 3 months ago

“Great price and quick delivery would definitely would use again.”

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Posted 3 months ago

“Good products , arrived on time. Good price value. Would always shop from here.”

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Posted 3 months ago

“My item was damaged when received, was offer a replacement, but was away, could not return, I was refused a discount.”

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Posted 3 months ago

Hello, Thanks for your review. Unfortunately we do require damaged items to be returned. Justmylook x

Posted 3 months ago

“My order was dumped inside my wheelie bin without my permission which ended up getting emptied into the bin lorry. Reported the issue to this pathetic company, after speaking to some random person on Whatsapp and a so called assistant manager via email over a week, I was basically fobbed off and told there is nothing they can do. I have had to raise a chargeback dispute with my credit card provider. AVOID THIS JOKE OF A COMPANY AT ALL COSTS!!! IF SOMETHING GOES WRONG YOU WILL END UP REGRETTING IT LIKE MYSELF. AVOID AVOID AVOID… wish I could select ZERO stars for this review as 1 star is far too high for this ridiculous company!!!!!!!!!!!!!!!!!!!!!!!!!!!!!”

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Posted 3 months ago

Hello, Thanks for your review. We can see our customer care team has raised an investigation with the relevant team. Justmylook x

Posted 3 months ago

“Great service and goods are lovely”

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Posted 3 months ago

“Great purchase for reasonable price.”

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Posted 3 months ago

“Excellent product and service”

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Posted 3 months ago

“First time using JML good easy to navigate web site with competitive prices. Delivery of the two colognes I ordered came quickly and were extremely well packed. Thoroughly recommend!”

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Posted 3 months ago

“Great service”

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Posted 3 months ago

Justmylook is rated 4.6 based on 106,121 reviews