Justmylook Reviews

Name: Justmylook
Address: Rawfolds One, Rawfolds Way, Cleckheaton, United Kingdom
Rating: 4.60

4.6 Rating 94,166 Reviews

90 %

of reviewers recommend Justmylook

4.6

Based on 94,166 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 90%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Just My Look - WAHL Balding Clipper Review Collected By Reviews.io

About Justmylook:

Justmylook - free delivery on your favourite beauty essentials

Visit Website

Email:

customerservices@justmylook.com

Location:

Rawfolds One,
Rawfolds Way,
Cleckheaton
United Kingdom
BD19 5LJ

Justmylook 5 star review on 4th May 2025

2081

Anonymous

Anonymous // 01/01/2019

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“Was easy to order fast delivery kept me updated on delivery arrived fast”

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Posted 1 week ago

“Fast delivery”

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Posted 1 week ago

“No complaints about the company. All as expected. Let down by Royal Mail who took over a week to deliver.”

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Posted 1 week ago

“I was disappointed with my 1st purchase because the site were selling a product that was greatly reduced. (£10 instead of £24.99) I purchased 3 of them along with another item. The purchase went through and the PM left my account. However, a day after I received a refund of the payment and a message saying they'd cancelled my order with no reason. I therefore, contacted the customer services team and despite messaging 3 separate people they all sent the same, very ambiguous answer that the order 'must have been cancelled due to payment issues' indicating the problem was my fault. I also noticed, however that the reduced items I originally purchased had gone back up to the £24.99 price and the other item was the also still in stock. I therefore, advised the customer services team that, I felt that I had actually been penalised for their mistake, as they cancelled the entire order quite evidently because they had the items priced up wrongly. Now I appreciate mistakes happen and I'd have happily accepted if they apologised and maybe refunded 2 of them and allowed me to keep 1 at the reduced price or even if they admitted their errors. The thing that ticked me was the fact they all said the same thing about it being a payment issue my end-like they'd been puppytrained. I know 100% it wasn't a payment issues as the money was deducted then refunded -it wouldn't have taken at the point of payment if it was that. Overall disappointed that they took now accountability for their mistakes and made zero effort to appease me. I have subsequently made an alternative purchase that went through, using the same payment method and that went through with no issues so to me, that says it all. Not the best experience so be weary if you're attracted to an item due to price as -you may not receive the item even though you purchased in good faith......”

Helpful Report

Posted 1 week ago

“I’m very disappointed with both the product and the customer service I received. The product arrived significantly underfilled — about 30% less than it should have contained. I provided clear photo and video evidence to demonstrate the issue, even comparing it side-by-side with a properly filled bottle. When I contacted customer service, I was first offered a 10% discount code for a future purchase, which felt completely inadequate given the situation. After I declined, they insisted that I return the faulty product — requiring me to take time out of my day to go to the post office — just to get a refund, despite the fault being entirely on their side. Overall, the product quality was unacceptable, and the handling of the issue showed a lack of genuine care for the customer experience. I would not recommend purchasing from this company.”

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Posted 1 week ago

“Brilliant service, package was wrapped securely and arrived on time, very happy with the order.”

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Posted 1 week ago

“Very pleased with my product but the way it was packaged really disappointed me. A tiny box in a huge plastic bag plus wrapped in loads of bubble wrap inside. No thought for the environment there.”

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Posted 1 week ago

“Good range and great prices”

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Posted 1 week ago

“Website easy to use. Quick, efficient delivery. Competitive prices. Products exactly as expected. Great service.”

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Posted 1 week ago

“Absolutely love this site! It has such a variety of products to high street brands and some iv never heard off. Have found a few favourite things and like to try new products price permitting. Super quick delivery and do well packaged and really good prices . Would definitely recommend.”

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Posted 1 week ago

“Love this company, always have what I want at great prices. Highly recommend, have ordered from them a few times now.”

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Posted 1 week ago

“Great prices, great choice of items, speedy delivery, many thanks!”

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Posted 1 week ago

“Wonderful experience. Great products”

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Posted 1 week ago

“Excellent service with quick and efficent delivery. Love the products.”

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Posted 1 week ago

“Won’t be using again”

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Posted 1 week ago

“Delighted to be able to find a discontinued L’Occitane hand cream here. I’ve been trying to find it for a while, so was very pleased. The ordering and payment process was simple and it arrived quickly. More than satisfied, though sadly I think it’s no longer available!”

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Posted 1 week ago

“Everything is good except for one thing, I paid 5 pounds for two orders to get them on the same day before 2 pm and the orders arrived after three or four days, I did not like this at all and I did not receive a response from customer service or email. I was very sad, even if the shipping cost was returned to me. The prices and products are excellent, but the service is very bad. Thank you.”

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Posted 1 week ago

“Fast delivery and they sell very nice perfumes for cheap”

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Posted 1 week ago

“Very good and fast delivery.”

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Posted 1 week ago

“Very quick delivery Great prices”

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Posted 1 week ago

Justmylook is rated 4.6 based on 94,166 reviews