Justmylook Reviews

Name: Justmylook
Address: Rawfolds One, Rawfolds Way, Cleckheaton, United Kingdom
Rating: 4.57

4.6 Rating 102,617 Reviews

90 %

of reviewers recommend Justmylook

4.6

Based on 102,617 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Collected By Reviews.io

About Justmylook:

Justmylook - free delivery on your favourite beauty essentials

Visit Website

Email:

customerservices@justmylook.com

Location:

Rawfolds One,
Rawfolds Way,
Cleckheaton
United Kingdom
BD19 5LJ

Justmylook 5 star review on 12th April 2026

2276

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“It’s almost 10 days and till now i didn’t get my parcel. So sad.”

Helpful Report

Posted 2 weeks ago

Hello, Thank you for your review. As the incorrect address was provided at checkout, we are awaiting a response from the investigation we have raised with the courier. Justmylook x

Posted 6 days ago

“Delivery took too long. Tiny product in too much packaging !! Have not tried product yet but as above not sure i will order from this site again”

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Posted 2 weeks ago

Hello, Thank you for your review. We're proud to announce that our mailing bags are made from recycled polythene and are also recyclable, and our bubble wrap is made from recycled plastic and is completely recyclable. Justmylook x

Posted 5 days ago

“Great service, fast delivery, super product👍💪😁”

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Posted 2 weeks ago

“I love just my look. Amazing service. Deals and quick delivery. Great product range.”

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Posted 2 weeks ago

“Very quick delivery, packaged well, good value”

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Posted 2 weeks ago

“Great price, well package and arrived on time. Would buy from them again.”

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Posted 2 weeks ago

“Love Justmylook for quality stock and good bargain prices”

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Posted 2 weeks ago

“They advertised a bottle of Boss ( The Scent ) in a bottle with the metal running down the edges all around the bottle, but when I received it, it was not the bottle advertised. I contacted them on numerous occasions just to be told that the pictures were for advertising only.... which I found to be strange. They would not accept it back for a refund, because they said that I might have used it, which was absolutely incorrect. Very Poor service.”

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Posted 2 weeks ago

“Sent the wrong item then refused to send the correct item until they received the wrongly dispatched item. Extremely poor customer service”

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Posted 2 weeks ago

Hello, Thank you for your review. We can see our customer care team has issued a prepaid label for the item to be returned. Justmylook x

Posted 6 days ago

“Great products and good shipping option.”

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Posted 2 weeks ago

“Have used this company a few times and have always received a very good customer experience. Genuine competitive prices and offers. Quick and efficient delivery. Very happy to recommend.”

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Posted 2 weeks ago

“JML are an example of good service . I always find what I am looking for and delivery is excellent. Thank you.”

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Posted 2 weeks ago

“Great range of products, good value for money, fast delivery, excellent customer service team. I highly recommend.”

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Posted 2 weeks ago

“Lovely parfume beautiful scent speedy delivery”

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Posted 2 weeks ago

“Easy to navigate website. Great products and prices. Would definitely recommend.”

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Posted 2 weeks ago

“Very good customer service best price good shipping time and well packed.”

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Posted 2 weeks ago

“Ordered a plethora of perfumes and they all came well in time and everyone was very pleased with the perfumes. More than happy to use the website again.”

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Posted 2 weeks ago

“I will never buy any more things from this site Bought a parfum 184£…its not smell…they refuse to return the item,because its been open Very disapointed”

Helpful Report

Posted 2 weeks ago

Hello, Thank you for your review. We can confirm all items we stock are genuine as labelled. We are unable to accept a return or issue a refund for items that have been unpacked and used. This policy is essential for maintaining product integrity and hygiene standards for all customers. Justmylook x

Posted 6 days ago

“My parcels are always delivered on time & placed in my safe place with care... I appreciate how well wrapped & boxed the parcel is... Great service...”

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Posted 2 weeks ago

“Perfect- easily found the items i needed, right price and fast delivery.”

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Posted 2 weeks ago

Justmylook is rated 4.6 based on 102,617 reviews