Justmylook Reviews

Name: Justmylook
Address: Rawfolds One, Rawfolds Way, Cleckheaton, United Kingdom
Rating: 4.57

4.6 Rating 105,614 Reviews

89 %

of reviewers recommend Justmylook

4.6

Based on 105,614 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	96%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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About Justmylook:

Justmylook - free delivery on your favourite beauty essentials

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Email:

customerservices@justmylook.com

Location:

Rawfolds One,
Rawfolds Way,
Cleckheaton
United Kingdom
BD19 5LJ

Justmylook 5 star review on 15th September 2026

Bridget Chukwudile

Justmylook 5 star review on 13th September 2026

2709

Anonymous

Anonymous // 01/01/2019

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“My order came next day, really impressed!”

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Posted 1 month ago

“Always use Justmylook to purchase my shampoos, conditioners, body lotions and pretty much everything else. Always great prices and highly recommend.”

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Posted 1 month ago

“Perfect service”

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Posted 1 month ago

“Excellent service. Prompt delivery. No issues at all”

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Posted 1 month ago

“Rip off company!!! Do not use they take your money and don’t give you the correct goods. They don’t stick to their 3 for 2 offer. I have had to raise a dispute with my bank as I don’t have the goods but they still haven’t sent me a refund”

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Posted 1 month ago

Hello, Thanks for your review. Items are subject to availability and any removed items at checkout will be declared prior to the finalisation of the purchase. Justmylook x

Posted 1 month ago

“Easy to use ordering online. Brilliant prices, postage was quick and very well packaged Definitely be a returning customer 🙂”

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Posted 1 month ago

“Very good experience great customer service too”

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Posted 1 month ago

“Faulty perfume. Discoloured and smells awful. Refused refund as it's been opened 🤬. I am taking further action.”

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Posted 1 month ago

Hello, Thanks for your review. We are unable to accept a return or issue a refund for any beauty or personal care item that has been opened, unsealed, or used. This firm policy ensures the integrity and hygiene of our stock for all customers. Justmylook x

Posted 1 month ago

“I received my item damaged. I spoke to customer service who requested I send pictures and return the item and they would send a new product in its place. Nearly 2 weeks passed and I still have not received a replacement. I have contacted customer service again who are requesting all the information again and tracking numbers. Seems quite a process for the problem being with the company for sending a faulty item and i have done everything they asked. They offered me 10% off the price to keep a broken product the was over £30! Do not recommend.”

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Posted 1 month ago

Hello, Thanks for your review. We can see your order has been delivered to your preauthorised safe place. Justmylook x

Posted 1 month ago

“Amazing products”

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Posted 1 month ago

“Excellent service and a very competitive price .Just the ticket”

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Posted 1 month ago

“Parcel was returned to them as they missed the house number and street off! So they have made me wait 2 weeks until they will deal with me as parcel has since been lost by royal mail. I had to contact royal mail to track it and they said its considered lost 6 days before justmylook will do anything! Not good customer service at all”

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Posted 1 month ago

Hello, Thanks for your review. We can see our customer care team has reached out to resolve this for you. Justmylook x

Posted 1 month ago

“I've chosen just my look a few times now, easy browsing /choosing., great prices, great products, I definitely recommend just my look”

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Posted 1 month ago

“perfume was a good price, it came really quickly. great service”

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Posted 1 month ago

“Excellent products. Wonderful service and couldn't recommend Justmylook more highly.”

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Posted 1 month ago

“All good very good prices to”

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Posted 1 month ago

“Excellent experience, price was very good. Product as described and delivery fast. No complaints.”

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Posted 1 month ago

“The perfume is fake,you should give a refund I’m very disappointed 😢”

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Posted 1 month ago

Hello, Thanks for your review. We can confirm all items are genuine as labelled and dispatched in the condition as provided by the manufacturer. Justmylook x

Posted 1 month ago

“Always a hassle free purchase. The prices are great, delivery always great, never had a problem and have been using for years.”

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Posted 1 month ago

“Always great service and competitive prices. Super fast delivery. Highly recommend”

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Posted 1 month ago

Justmylook is rated 4.6 based on 105,614 reviews