Justmylook Reviews

Name: Justmylook
Address: Rawfolds One, Rawfolds Way, Cleckheaton, United Kingdom
Rating: 4.57

4.6 Rating 101,190 Reviews

90 %

of reviewers recommend Justmylook

4.6

Based on 101,190 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 90%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Collected By Reviews.io

About Justmylook:

Justmylook - free delivery on your favourite beauty essentials

Visit Website

Email:

customerservices@justmylook.com

Location:

Rawfolds One,
Rawfolds Way,
Cleckheaton
United Kingdom
BD19 5LJ

Justmylook 5 star review on 18th January 2026

Madeline Goode-Marshall

Elaine Boyer

Angi Shaffi

213b Marrowbone Lane The Coombe

2243

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“An excellent company with excellent service,Many thanks for my two deliveries”

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Posted 4 weeks ago

“Excellent Service and product very happy with the price will definitely recommend to family and friends.”

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Posted 4 weeks ago

“I order perfume for my Grandaughter for Xmas came in plenty time and was perfect pack , I also got a lot of stuff I had not order it was a nice surprise thank you xx”

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Posted 4 weeks ago

“Excellent service, order came quickly, bought as a present, would buy again. Thank you Justmylook”

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Posted 4 weeks ago

“Ordered a Boss stick Deodorant, it arrived very quickly, it was also a great price. Would recommend Justmylook.”

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Posted 4 weeks ago

“Good price compared to other prices,with a free gift, i received my order the next day. which made me download justmylook app due to the excellent service i received. I highly recommend justmylook.”

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Posted 4 weeks ago

“Opium Excellent lasts a long time delivery Excellent price Excellent”

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Posted 4 weeks ago

“Very happy with the products I found on the website and they were on a promotional price discount too.”

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Posted 4 weeks ago

“Very efficient service. Easy to order.”

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Posted 4 weeks ago

“My experience with Justmylook has been fascinating, I got all my orders very fast. I love the great offers I can find on the website and different brands. Thank you so much .”

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Posted 4 weeks ago

“Great product at a fabulous price”

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Posted 4 weeks ago

“Awful experience, only 20% of my order has been sent, the company has basically stolen £245.00 from me, I have ordered an expensive aftershave as a gift, and also two cheaper perfumes as side gifts/stocking fillers on offer, the products came tracked. When opened the package contained no main item the expensive aftershave purchased. This was "Creed Aventus" which is by no means a cheaper aftershave and upon opening only have received the two cheaper perfumes, and for some reason a free gift of makeup ( which certainly wasn't required) A poor management of logistics considering only 3 items where ordered and only a 1/5 of the order value was delivered I would warn anyone from purchasing luxury perfumes from this company as it clearly cannot produce the goods. I sent proof of box contents as soon as opened, 1 day later A.I. emails asking me to search the area, (Quite bad in itself as the first reply is to insult your intellect). Then I was told it will be looked into, and 1 week later told nothing can be done. So I am left with nothing good to say and have lost a considerable amount of money! Also and as a repercussion could not provide gifts for all my family. I will be talking with the appropriate bodies to complain and hopefully proceed further as the company don't seem to care or show interest. Very very bad show all considering you are trying to be a high end perfume vendor.”

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Posted 4 weeks ago

“Its very good”

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Posted 4 weeks ago

“Great Products and quick delivery”

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Posted 4 weeks ago

“Great service. Well priced and speedy delivery”

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Posted 4 weeks ago

“The items arrived damaged due to poor packaging. They were Christmas gifts. 2 weeks after I informed Justmylook and wrote many emails to them, they finally managed to email me a returns label. The alternative was a 10% discount on my next order for a product that was unusable! This meant I had no Christmas gifts so opted for a return, where I would otherwise have had them replace it. Even when I expressed urgency with the Christmas deadline looming, there was no flexibility in policy. I asked for compensation to which they told me they do not compensate. 8 hours of my time to get a product refunded and have to go out last minute Christmas shopping.”

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Posted 4 weeks ago

“Never used before, but will do again when necessary. Ordering was straightforward and easy, delivery was fast and efficient I was kept informed at every stage. The product had the desired response too, happy days”

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Posted 4 weeks ago

“I had 2 separate parcels that where Christmas presents that never arrived on time and got lost”

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Posted 4 weeks ago

“Terrible customer service. They don’t issue refunds and won’t resolve delivery issues. They promise to email updates, but you end up chasing them and never hear back. I had to take it to my bank in the end. Very irresponsible company shop with caution.”

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Posted 4 weeks ago

“Was so happy with Justmylook, especially how prompt the delivery was…fantastic! Thank you ☺️”

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Posted 4 weeks ago

Justmylook is rated 4.6 based on 101,190 reviews