Justmylook Reviews

Name: Justmylook
Address: Rawfolds One, Rawfolds Way, Cleckheaton, United Kingdom
Rating: 4.57

4.6 Rating 101,189 Reviews

90 %

of reviewers recommend Justmylook

4.6

Based on 101,189 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 90%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Collected By Reviews.io

About Justmylook:

Justmylook - free delivery on your favourite beauty essentials

Visit Website

Email:

customerservices@justmylook.com

Location:

Rawfolds One,
Rawfolds Way,
Cleckheaton
United Kingdom
BD19 5LJ

Justmylook 5 star review on 18th January 2026

Madeline Goode-Marshall

Elaine Boyer

Angi Shaffi

213b Marrowbone Lane The Coombe

2243

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“If I could give zero stars I would. They sold me se a fake perfume and I am not getting a reply back. This store is a fraud and a a scam and they sell fakes, it if you think their prices are too good , it’s not true. DO NOT SHOP FROM HERE! Fake!”

Helpful Report

Posted 4 weeks ago

Hello, Thank you for your review. I'm sorry to hear that you are unhappy with your order. We can confirm all items sold are genuine as labelled. Sincere apologies for any inconvenience caused. Justmylook x

Posted 1 week ago

“I ordered my products on the 19th of December I spent over €170 and although I was promised next day delivery nothing ever showed up. I contacted justmylook via email and I was left with no response, I understand if there’s some delays due to Christmas but still not having anything and not even an update on where my order is, is just absurd”

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Posted 4 weeks ago

“Excellent, cheapest around and fast delivery was a well appreciated gift”

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Posted 4 weeks ago

“Nothing arrived. Nearly £300 worth of stuff missing and unable to trace. Customer services extremely slow, almost non existent. Still waiting on my refund. Have had to contact PayPal to intervene.”

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Posted 4 weeks ago

“Great products, quick delivery, and a good price for products. Would recommend will use again”

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Posted 4 weeks ago

“Excellent service Easy ordering Really good price Good communication Fast delivery”

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Posted 4 weeks ago

“Perfume smells amazing and my order was very quick will order again”

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Posted 4 weeks ago

“Affordable and easy to use products that actually work.”

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Posted 4 weeks ago

“Great stuff”

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Posted 4 weeks ago

“Sent wrong item 3 days before Christmas, only just heard back from customer service Tuesday at 7 pm and I am still without what I ordered in the new year.”

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Posted 4 weeks ago

“Haven't even received my order! No communication, terrible customer service”

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Posted 4 weeks ago

“Very pleased with my purchase of Kerastase shampoo & conditioner Easy to order and delivery was super quick in time for Christmas 🎄”

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Posted 4 weeks ago

“Excellent customer journey”

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Posted 4 weeks ago

“I ordered for items , only for one of my orders to be removed. And that particular item is still on the website, very much available Customer service very poor, what is the purpose of bringing my issue to you without helping. Zero urgency in resolving issues. I expected way better from justmylook”

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Posted 4 weeks ago

“Ordered my product for Christmas still haven’t received it, will never use this company again”

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Posted 4 weeks ago

“Still havent recieved product that was a christmas present . Royal mail never recieved. Contacted several times and provided address and postcode several times. DO NOT BUY FROM HERE IT IS A SCAM !!”

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Posted 4 weeks ago

“Did not receive one of my parcel so disappointed 😔 even though they refunded. I was fully sad”

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Posted 4 weeks ago

“Perfect quick delivery”

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Posted 4 weeks ago

“Twice I have used this site and expected free next day delivery as quoted on order form with Evri. On both occasions, delivery was delayed and delivered by Royal Mail. You are giving consumers false information.”

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Posted 4 weeks ago

“Liquid burn smells like sweet festive goodness and the delivery was very fast.”

Helpful Report

Posted 4 weeks ago

Justmylook is rated 4.6 based on 101,189 reviews