Justmylook Reviews

Name: Justmylook
Rating: 4.62

4.6 Rating 86,960 Reviews

91 %

of reviewers recommend Justmylook

4.6

Based on 86,960 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Just My Look - WAHL Balding Clipper Review Collected By Reviews.io

About Justmylook:

Justmylook - free delivery on your favourite beauty essentials

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Email:

customerservices@justmylook.com

Justmylook 5 star review on 24th April 2024

1869

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Product were as ordered. The delivery was extremely slow to Ireland so if ordering be aware of this.”

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Posted 10 months ago

“The mascaras aren't that great as it smudges without you realising. The delivery service was bad, when I was adding items to basket it showed next day delivery if I place the order within certain time which I did but my orders didn't arrive until few days after.”

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Posted 10 months ago

“Delivery took 10days not sure if parcel got lost. Customer service takes a couple of days to reply, which isn’t too bad.”

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Posted 10 months ago

“I ordered twice for rosemary oil. First time I got my parcel with gift pack but second time there was no gift”

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Posted 10 months ago

“Ordered two nail varnishes. One was leaking when it arrived.”

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Posted 10 months ago

“Great products, great prices and quick delivery. Customer service and cancellations/returns is poor though. Made an error on my order so re-ordered and emailed customer service team cancelling the 1st order......the next day came with no reply so I emailed again. Later that day they dispatched both orders and then replied to the cancellation email saying I would have to return the 1st order as its now been dispatched and I had to pay for the postage! Make sure your order is spot on before placing it is all I can say. If it wasn't for the poor customer service I would give 5 stars!”

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Posted 11 months ago

“My item was well packaged and delivered on time with P&P included in the price. Prices on their website are competitive however the number of poor reviews about customer service is a worrying factor about this company. A way round poor customer service to pay by Credit Card and start a charge back claim if they don't respond to emails. Takes a little o longer but in my experience works very well.”

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Posted 11 months ago

“Think you could offer more vouchers loke look fantastic”

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Posted 11 months ago

“Unfortunately the item they advertised on the website and the one the sent to me were different. Took some time and communication to get a refund but still haven’t not refunded the posting back charges, even though I specifically asked for it in my emails”

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Posted 1 year ago

“I ordered wrong product, my fault. Sent email but wasn’t replied to in time to change order. Happy with product and scents though. Thanks”

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Posted 1 year ago

“** Customer Service contacted me to offer refund so amended review. However, to be told I wouldnt get a refund in the first place was still disappointing ** Awful service. Royal Mail claimed to have delivered my item even though we were on a family trip at the time so they couldn't have. Emailed Customer Service who said they'd investigate. Chased after 2 weeks and was told that they cannot replace as Roysl Mail said it was delivered! Will never use you again. Will also contact my credit card company”

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Posted 1 year ago

Hello, Thanks for your review. We are terribly sorry to hear that, we can see that our customer care team have reached out and offered to resend or refund your order to avoid any further delays. Sincere apologies for the inconvenience caused. Justmylook x

Posted 1 year ago

“The serum is good but allergic to Nivea cream so can’t use it!”

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Posted 1 year ago

“1/3 items was incorrect. Not easy to find out how to return item. Item sent back after eventually getting reply from email. Specifically asked for correct item to be sent but refunded amount instead. (Not what I wanted.)”

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Posted 1 year ago

“Hairspray cans had sticky residue on them even though they were well packaged for transit”

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Posted 1 year ago

“The company delivered in a timely way, but the Q10 60+face cream feels slightly sticky and has made no difference to my very fine lines so I have reverted to my standard moisturiser. The eye cream does not reduce puffiness, no difference there again, but is a nice cream so I will probably continue using that. No visible change after a couple of weeks so a waste of money as far as results go.”

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Posted 1 year ago

“Can you please send ASAP please communication about my last order please as not had tried to contact THANK YOU YVONNETRENCHARD123@GMAIL.COM”

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Posted 1 year ago

“Annoyingly ordered two conditioners and no one thought to check if that was an error. Also no pumps with 1000l bottles”

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Posted 1 year ago

“It took over a week to receive my item and when I politely queried where this was the customer service team were abrupt and didn’t seem to care. Some customer service training is required as it’s easy to go elsewhere.”

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Posted 1 year ago

“I placed the order but later I found the same product somewhere else with a lower price, I asked about a price match, but you refused. It's a pity you don't have a price match offer.”

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Posted 1 year ago

“I have ordered 17 times from Justmylook and i was always satisfied with the quality of the products and the prices. The only thing that i am very disappointed is that already 2 times i order things, they are not sent to me long time, after i write to online customers assistants they tell me the items i have ordered are not in stock, and they don’t know when the items will be back in stock, they offerd to cancel my order if i don’t want to wait unknown time period, so i canceled my orders and lost money during the refund because of the currency change. Also there were few cases i ordered the item with gift, but the gift was not because was not in stock, this is also disappointing, bacause you see the item with gift, after they don’t send it.”

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Posted 1 year ago

Justmylook is rated 4.6 based on 86,960 reviews