Justmylook Reviews

Name: Justmylook
Address: Rawfolds One, Rawfolds Way, Cleckheaton, United Kingdom
Rating: 4.60

4.6 Rating 95,464 Reviews

90 %

of reviewers recommend Justmylook

4.6

Based on 95,464 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 90%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Just My Look - WAHL Balding Clipper Review Collected By Reviews.io

About Justmylook:

Justmylook - free delivery on your favourite beauty essentials

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Email:

customerservices@justmylook.com

Location:

Rawfolds One,
Rawfolds Way,
Cleckheaton
United Kingdom
BD19 5LJ

Justmylook 5 star review on 16th July 2025

Yam Rica

Justmylook 5 star review on 6th July 2025

Anonymous

2122

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Took a bit longer to arrive due it being Christmas time (completely understandable) and customer service weren’t much help as I couldn’t locate or track it and it was lost for a couple of days. Was bought as a Christmas present so needed it asap and it finally arrived on Christmas Eve. But overall happy with my purchase”

Helpful Report

Posted 6 months ago

“I’ve been using Just My Look for a couple of years and have always returned as their prices were so good. I made my usual ‘Christmas presents’ order, and two items arrived damaged. Customer services have been very slow to arrange a replacement (16 days and counting and still no sign!) so it hasn’t arrived in time for Christmas. Bit of a shame as has put a dampener on my experience!”

Helpful Report

Posted 6 months ago

“I ordered a wax melter and some wax melts for my niece for Christmas. Only the wax melts arrived and the burner was refunded without explanation. I assume it was out of stock but there was no email communication regarding this. I have since sourced the exact same burner elsewhere, at a cheaper price. So all in all not a brilliant first experience I’m afraid”

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Posted 6 months ago

“The only reason for 3 stars is the packaging. There is no need to use this amount of plastic. One small box of a product doesn't need wrapping up in 20 inches of bubble wrap and then puting in a plastic envelope. This is the only reason why I don't shop there more often. Please sort out your packaging!”

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Posted 6 months ago

“I haven't received the product yet 😕”

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Posted 6 months ago

“Took 3 weeks for my order.... then received a email that I had received it in which I hadn't...”

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Posted 6 months ago

“The product was good but delivery stated 48 hours and I recieved my order a week later when I contacted customer services by email after this time (48hrs) they said they had no updates on my delivery but customer services was good they responded to my inquiry straight away”

Helpful Report

Posted 6 months ago

“Items ordered for same day dispatch on a 48 hour postage and wasn't sent out for almost a week. If you can't dispatch items on a given timescale don’t say that you will.”

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Posted 6 months ago

“My order was delayed, I'm assuming due to the storm. My only issue is customer service. At first you get an AI response which is useless. It was over a week later before an actual human responded to my email. For over a week I didn't know what was happening or if I'd ever receive anything, that's way to long for a customer to be waiting an update. Ditch AI and Improve your customer service.”

Helpful Report

Posted 6 months ago

“Great priced yankee wax melts but very slow delivery time”

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Posted 7 months ago

“I love the straightener i ordered. It’s perfect for my silk presses and for my wigs. I previously lost my old one and wanted to get the exact same one. This was the only place I found to be able receive it living in Ireland. My only con was that the expected shipping time was 4-5 days but was in actuality took 12 days with no warning or reasoning for why it took so long. So my recommendation is being mindful in case you’re in a time crunch.”

Helpful Report

Posted 7 months ago

“Goods were fine but delivery took ovrt 2 weeks, not as advertised”

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Posted 7 months ago

“Delivery took far longer than was advised….almost a full week from placing my order before receiving it.”

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Posted 7 months ago

“Received the Kouros 100m aftershave but the button you press down for spray is extremely difficult to use you need to put extreme pressure on it to get it to spray.”

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Posted 7 months ago

“I love this website, there is such a good range of products which are usually significantly cheaper than any other website. My only gripe is that I recently ordered a lash serum and it arrived dried up, I’ve tried to contact JustMyLook to resolve this issue but have had no luck.”

Helpful Report

Posted 9 months ago

“Speedy delivery. Not so sure about the authenticity of the purchased product. I have used this perfume for years and what you supplied had no perfume.”

Helpful Report

Posted 9 months ago

“Great prices and product and love that you get free delivery over £10, but on my order payment went through twice, and hate the fact they have no contact number, whats that about, they got back on email about refunding me but then heard nothing! 2 week on and still no refund, annoyed me no end”

Helpful Report

Posted 9 months ago

“Am still getting used to my gd brush. I bought it as my gd straighteners make my hair smell singed and I bought the gd brush to act like a hair straitened that prevents too much damage.”

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Posted 9 months ago

“I still havnt received my order”

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Posted 9 months ago

“Always happy with my orders, and they always arrive quickly, however this time I ordered a pair of quite expensive hair Straighteners, which turned out to be faulty. I have since returned them and hoping to get a replacement.”

Helpful Report

Posted 9 months ago

Justmylook is rated 4.6 based on 95,464 reviews