Justmylook Reviews

Name: Justmylook
Address: Rawfolds One, Rawfolds Way, Cleckheaton, United Kingdom
Rating: 4.60

4.6 Rating 95,594 Reviews

90 %

of reviewers recommend Justmylook

4.6

Based on 95,594 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 90%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Just My Look - WAHL Balding Clipper Review Collected By Reviews.io

About Justmylook:

Justmylook - free delivery on your favourite beauty essentials

Visit Website

Email:

customerservices@justmylook.com

Location:

Rawfolds One,
Rawfolds Way,
Cleckheaton
United Kingdom
BD19 5LJ

Justmylook 5 star review on 22nd July 2025

2120

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Am still getting used to my gd brush. I bought it as my gd straighteners make my hair smell singed and I bought the gd brush to act like a hair straitened that prevents too much damage.”

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Posted 9 months ago

“I still havnt received my order”

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Posted 9 months ago

“Always happy with my orders, and they always arrive quickly, however this time I ordered a pair of quite expensive hair Straighteners, which turned out to be faulty. I have since returned them and hoping to get a replacement.”

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Posted 9 months ago

“I received the wrong order, but have to say the customer service was excellent and they responded straight away and sent the correct order. Mistakes happen and was dealt with efficiently.”

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Posted 9 months ago

“Contents of my package leaked I had to do a chat My product was replaced but I was only offered a discount t on future purchase I was not happy with that eventually I insisted I wanted a replacement which was agreed eventually”

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Posted 9 months ago

“Should request signature. Parcels left on doorstep is not ideal.”

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Posted 10 months ago

“Offered next day delivery at checkout Parcel arrived 5 days later :( had to order product from Amazon making me pay twice!”

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Posted 10 months ago

“Product arrived damaged, plastic top split therefore unusable, requested replacement but have to send the entire product back 🙁”

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Posted 10 months ago

“Three weeks later and item not arrived, though i think this is royal mails fault not justmylook as item was dispatched in a timely manner”

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Posted 10 months ago

“Not that muxh good not that much bad”

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Posted 10 months ago

“Prices are good but colours of the products don't always match the products received. I believe, due to the misspelling on the product, that at least one item could have been a fake copy. When I sent an email regarding this I received no reply.”

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Posted 10 months ago

“The product is good but had issue with my delivery. It arrived very late and there was no update from the vendor. I had to follow multiple times before getting a plain non-concerned response”

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Posted 10 months ago

“Their products are just fine, but the incessant pleading for reviews does my head in.”

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Posted 10 months ago

“Would have got 5 stars but after chatting online with one your customer service representatives and asking if there was a welcome discount for first time buyers and told an unequivocal no, with no apology, I nearly didn't place my order! Now all I seem to be getting are emails offering discounts on future orders!?”

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Posted 11 months ago

“Seems they charge you more than what the product is price marked in the packaging. Product is good shame about the over charging”

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Posted 11 months ago

“I had a problem with my delivery and I found their customer service very poor. The products are great but better response times to emails would make this company better.”

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Posted 11 months ago

“Great products but just really slow service. Delivery was 2 day Amazon delivery but took a week to arrive as it wasn’t sent for a few days. It says on their website if ordered before 1 it will be shipped same day or next day but it was much longer than this”

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Posted 11 months ago

“I was disappointed I did not recieve my order. However, after making contact with customer care and discussing same they gave me the option of sending me out the products again or refunding my money i opted for the refund. Which landed in my account a few days later and I was thankful for. Thanks for resolving my issues.”

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Posted 11 months ago

Hello Serena, Thanks for your review. We're terribly sorry to hear that. We've looked into this and it appears that your package was lost in transit. We can see our customer care team have issued a refund as per your request. Apologies for any inconvenience caused. Justmylook x

Posted 11 months ago

“Items seemed good value, and free delivery for orders over £10 is great, however despatch and delivery was slower, took longer than outlined on the website, so frustratingly my items arrived too late and the email I sent requesting an update was never responded to. I would use again but would factor a 2 week delivery time.”

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Posted 11 months ago

“The delivery was quick, I have no fault with that. I did however have an allergic reaction to the cream. I never usually do and it brought me out in a very red , itchy and sore rash”

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Posted 11 months ago

Justmylook is rated 4.6 based on 95,594 reviews