Name: Justmylook
Address: Rawfolds One, Rawfolds Way, Cleckheaton, United Kingdom
Rating: 4.60

“My first & last order , only ordered 2 items , they sent the wrong item , now trying to return it with Royal Mail as advised , then being told I won’t get the item I ordered , until they receive the wrong item they sent out , their mistake , me having to wait , just not worth all the messing around time wasting with this company why should the customer have to arrange the postage the collection from Royal Mail , then have to wait again for the order they placed correctly in the first place , definitely wouldn’t order again from these”

Helpful Report

Posted 1 month ago

Hello, We apologise that you were sent an incorrect item and for any inconvenience caused by this. We can see that our customer care team has sent you a pre-paid label to return this with. Upon receipt, we will either refund/replace the goods as per your preference. Justmylook x

Posted 1 month ago

“In my previous review, which you seem to have not noticed, I described the jar of cold cream I bought from Justmylook as being so completely useless that I binned it. Far from being a cream it was merely a liquid and dripped off my fingers then ran down my arm when I lifted my hand to my face. It dripped all over me, ran down my neck and seeped into my eyes, even though they were closed. I will not be buying anything from you again. This is the second time you have pestered me for a review. I suspect you will now wish that you hadn't!”

Helpful Report

Posted 1 month ago

Hello, Thanks for your review. We are sorry to hear that you are unhappy with your order. Please email customerservices@justmylook.com, and we will work to resolve this for you. Justmylook x

Posted 1 month ago

“Waited nearly 2 weeks for items to be delivered. Once I did receive my order, only one of the items arrived. Unfortunately a refund was only issued for one item as apparently they were unable to refund the items that were supposedly shipped.”

Helpful Report

Posted 1 month ago

Hello, Thanks for your review. We are sorry to hear that. We can see that our customer care team has reached out and refunded the missing item due to stocking issues. Sincere apologies for the inconvenience caused. Justmylook x

Posted 1 month ago

“Product very good. Delivery very very poor. Left at a post office a 12 mile return journey away. DHL local. There is a post office in Lymington a short walk away.”

Helpful Report

Posted 1 month ago

Hello, Thanks for your review. We are sorry to hear that. Please email customerservices@justmylook.com, and we will work to resolve this for you. Justmylook x

Posted 1 month ago

“Ordered on 7th May, delivery was prompt however received something totally different from what I ordered. Contacted customer service who told me I had to return the item before they would send out the original item I ordered. Processed the return for collection via Royal Mail no label required option only for yeh post man to refuse to collect it as it didn’t have a label. It’s now 20th May and i still don’t have the item I actually bought.”

Helpful Report

Posted 1 month ago

Hello, We apologise that you were sent an incorrect item and for any inconvenience caused by this. We can see that our customer care team has sent you a pre-paid label to return this with. Upon receipt, we will either refund/replace the goods as per your preference. Justmylook x

Posted 1 month ago

“We didn't not items and we refund”

Helpful Report

Posted 1 month ago

Hello, Thanks for your review. Please email customerservices@justmylook.com, and we will work to resolve this for you. Justmylook x

Posted 1 month ago

“Perfume is fake. Currently dealing with trading standards as you are not replying to me”

Helpful Report

Posted 1 month ago

Hello, Thank you for your review. I'm sorry to hear that you are unhappy with your order. We can confirm all items sold are genuine as labelled. Sincere apologies for any inconvenience caused. Justmylook x

Posted 1 month ago

“It’s not 48hr delivery, zero customer service, no assistance, refuse to refund when they don’t send it out, finally arrives out of date. Tan creams should be used within 3yrs of production date (1yr from opening) creams dated 2013, waste of money”

Helpful Report

Posted 1 month ago

Hello, Thanks for your review. Please email customerservices@justmylook.com, and we will work to resolve this for you. Justmylook x

Posted 1 month ago

“I wasn't happy about item I bought. It seemed like I got fake fragrance. I tried to sort it out with them. But the customer service has been responding only once a day via email, and each time it was someone else. I got to the point where I gave up. I'm not using it anymore and I'm not recommending it.”

Helpful Report

Posted 1 month ago

Hello, Thank you for your review. I'm sorry to hear that you are unhappy with your order. We can confirm all items sold are genuine as labelled. Sincere apologies for any inconvenience caused. Justmylook x

Posted 1 month ago

“The products are ok i was using them before and I like them but delivery was a complete disaster. I was supposed to receive the products the next and I took them after 5 days from the post office because I chose at the end to colect them. Every day the royal mail send me the message that the tried to deliver my parcel but no one was home and I was at home everyday. I am very disappointed because the products were supposed to be a gift but I ended buying other because they didn't arrived in time. If the delivery service will not improve I will never buy again from this site.”

Helpful Report

Posted 1 month ago

Hello, Thank you for your email. We are sorry to hear that. We can see that our courier company attempted delivery the day after your order was placed, and the delivery was missed. Sincere apologies for any inconvenience caused. Justmylook x

Posted 1 month ago

“Wouldn't recommend this company. Will never use them again. I put a discount code in to see how much an item would be and the next thing I know I've an order confirmation saying order has been placed. It didn't even take me to the delivery address part and as I hadn't ordered from this website in a long time it had an old address set up. !! I immediately made contact with the company to advise of this issue with the website placing the order when I just put a discount code in and advised the order needed to be cancelled . I emailed and went onto the online chat service however no one got back to me for over a week !! And by this time they had sent my order out . Customer service is really bad. U can't communicate with a human being just get automated responses. If a company is willing to take orders they should be willing to offer customer service along with it.”

Helpful Report

Posted 1 month ago

Hello, Thanks for your review. We are sorry to hear that. We can see that our customer care team has reached out to provide you with the returns details for the unwanted order. Sincere apologies for the inconvenience caused. Justmylook x

Posted 1 month ago

“Perfume had scent that lasted about 10 minutes... Customer services are absolutely useless.... All I wanted was a refund but this is not forthcoming because the package was open...how can you tell if the product is fit for purpose if you don't open it... On the upside I have contacted my local MPs office ..(my local MP is a high ranking minister in the current government) and asked them to look into this sort of behaviour and the sale of perfumes on the high street that don't do what they are supposed to do...I have also started a small claims case against justmylook....I ain't going away with this issue..if justmylook read this....I only want a refund”

Helpful Report

Posted 1 month ago

Hello, Thank you for your review. I'm sorry to hear that you are unhappy with your order. We can confirm all items sold are genuine as labelled. Sincere apologies for any inconvenience caused. Justmylook x

Posted 1 month ago

“I was very unhappy with my service, I tried reaching out to costumer help team in regards to a product missing from my order, and I was informed that they where unable to refund me or resend the item due to the fact that I didn’t have a picture of my parcel when it was delivered. Very unhappy”

Helpful Report

Posted 1 month ago

Hello, Thanks for your review. We are sorry to hear that. We can see that our customer care team has reached out to advise that your order left our warehouse in full. Due to this, we are unable to issue anything further at this time. Sincere apologies for the inconvenience caused. Justmylook x

Posted 1 month ago

“Advertised as same day dispatch. Royal Mail received 3 days later”

Helpful Report

Posted 1 month ago

Hello, Your order is marked as delivered to your address. With this in mind, please check with other people at your property. Failing that, please get in touch with customerservices@justmylook.com and we'll investigate further. Justmylook x

Posted 1 month ago

“I am still waiting for my Kérastase Gloss Absolu Fondant Amplificateur Insta Glaze Gloss Enhancing Conditioner 250ml. ....?”

Helpful Report

Posted 1 month ago

Hello, As your order is marked as delivered, we have raised a case with Royal Mail, who will investigate your parcels journey throughout their mailing system, cross-referencing with GPS tracking, and interviewing staff who handled your parcel. This process and relay of the outcome of this investigation can take up to 2-3 weeks, during which we are unfortunately unable to issue a replacement/refund as your order is currently flagged as delivered successfully by Royal Mail. We will provide an update when we hear from Royal Mail, and can act accordingly based on the outcome. We apologise for any inconvenience caused on this occasion and hope this is resolved quickly for you. If you have any further queries, please do not hesitate to get in touch. Justmylook x

Posted 1 month ago

“like doll hair very bad”

Helpful Report

Posted 1 month ago

Hello, Thanks for your review. Please email customerservices@justmylook.com, and we will work to resolve this for you. Justmylook x

Posted 1 month ago

“Very long delivery, On website sayed up to 5 working days, Ordered 3 of may received 15 of may. Was ment to be present so was disappointing to wait so long.”

Helpful Report

Posted 1 month ago

Hello, Your order is marked as delivered to your address. With this in mind, please check with other people at your property. Failing that, please get in touch with customerservices@justmylook.com and we'll investigate further. Justmylook x

Posted 1 month ago

“I ordered my items on 02.05.25. It is currently 17.05.25 and I still have not received my items. I have no received any tracking updates since 05.05.25 when the items were in transit. Even though it said 3-5 business days for delivery. Very disappointed. Will not be ordering again.”

Helpful Report

Posted 2 months ago

Hello, Thanks for your review. We are sorry to hear that. We can see that our customer care team has reached out and is working to resolve this for you. Sincere apologies for the inconvenience caused. Justmylook x

Posted 1 month ago

“Wrong item”

Helpful Report

Posted 2 months ago

Hello, We apologise that you were sent an incorrect item and for any inconvenience caused by this. We can see that our customer care team has sent you a pre-paid label to return this with. Upon receipt, we will either refund/replace the goods as per your preference. Justmylook x

Posted 2 months ago

“My items never came”

Helpful Report

Posted 2 months ago

Hello, Your order is marked as delivered to your address. With this in mind, please check with other people at your property. Failing that, please get in touch with customerservices@justmylook.com and we'll investigate further. Justmylook x

Posted 2 months ago

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 90%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Justmylook Reviews