Name: Justmylook
Address: Rawfolds One, Rawfolds Way, Cleckheaton, United Kingdom
Rating: 4.59

“Appalling service returned order but because the plastic bag had been opened they wouldn't refund as apparently a plastic bag is a hygiene cover would not buy anything again”

Helpful Report

Posted 3 weeks ago

Hello Jackie, Thanks for your review. We are very sorry to hear that. As per our policy 'Goods must be returned in their original, sealed packaging and re-saleable.' Unfortunately as the hygiene sealed bag had been broken we were unable to accept the return therefore this was returned free of charge. Apologies for any inconvenience caused. Justmylook x

Posted 3 weeks ago

“I was sent the incorrect item which I emailed about but this was not acknowledged I did the online chat which was a robotic chat and I was told an agent would be with me shortly,this did not happen. I returned the item as I read this on the website which was picked up by Royal Mail with 48 hour tracked and insured service when I finally got a reply from an online message I was told that once they received the wrongly sent product they would advise what to do no offer to send the item I purchased. I therefore asked them to sent my correct order or refund me they then refunded me but there was no customer service from them and I would not use his company again.”

Helpful Report

Posted 4 weeks ago

Hello David, We apologise you were sent the incorrect item and for any inconvenience caused by this. We can see that our customer care team has sent you a pre-paid label to return this with. Upon receipt, a refund was issued as per your preference. Justmylook x

Posted 3 weeks ago

“After over one week from date of order, the incorrect product arrived. I emailed customer service, sent a photo, and recieved one response asking for evidence, which I sent, then no response to my further 3 emails. Really appalling service, and theft. I ordered medicube x 2 and got Elizabeth Arden x 1”

Helpful Report

Posted 4 weeks ago

Hello, Thanks for your review. We are very sorry to hear that. We've asked our customer care team to reach out and resolve this for you as soon as possible. Apologies for any inconvenience. Justmylook x

Posted 3 weeks ago

“I mistakenly purchased a perfume and it happens to be after shave and l returned immediately and because they don’t want to return my money it was sent back to me am a woman l don’t use after shave and this is not a good customer relations meaning you are just not care about your customer only your own self interest pls if buy any here and thinking you can return it not as easily as was stated after all perfume l bought from there complain there not a good quality their all low quality not originals because l bought other different thinking is original but not last atall not advised to to waste your funds”

Helpful Report

Posted 4 weeks ago

Hello, Thank you for your review. We are sorry to hear that you are unhappy with your order. As per our terms and conditions, we only accept returns of goods in a brand-new, unused condition. As the order has been unpackaged and showed signs of use, we could not accept a return, and this has been returned to you free of charge. Sincere apologies again for the inconvenience caused. Justmylook x

Posted 4 weeks ago

“I recently purchased a perfume from Justmylook and, by mistake, a duplicate order went through. I don’t recall placing two orders, but since my card details were already stored on their website, I was charged twice. I contacted customer service immediately when unexpectedly I received 2 items. I explained the situation and requested a refund. Unfortunately, they refused to acknowledge the error and told me I would have to pay to return the second item—at my own cost—which amounts to around 25% of the product price. This has been a disappointing and frustrating experience, particularly as I have been a regular customer in the past. It’s a shame, as this level of customer service makes me reluctant to shop with them again.”

Helpful Report

Posted 4 weeks ago

“🚨 Consumer Warning: JustMyLook.co.uk 🚨 I want to alert fellow shoppers about my unacceptable experience with JustMyLook: My order was delayed by over a week. When the parcel finally arrived, it was damaged and incomplete. The ROM&ND Better Than Palette 08 Peach Dahlia Garden (which I paid for in full) was missing. I provided photographs as requested and formally requested a refund. Instead of complying with their legal obligation under the Consumer Rights Act 2015, JustMyLook offered me only a 10% discount on a future order – which is wholly inadequate. Since then, I have been repeatedly ignored or asked for the same information I already supplied. 👉 Retailers are legally responsible for ensuring goods are delivered in full, not the courier. 👉 If an item is not supplied, the consumer is entitled to a full refund – no excuses. This is now being escalated to Trading Standards, Citizens Advice, and my payment provider for recovery. In the meantime, I am sharing my experience publicly to warn others about JustMyLook’s practices. I strongly urge anyone considering shopping with them to be aware of these risks.”

Helpful Report

Posted 1 month ago

“Was brought a shaver for my birthday which on arrival i took out of the box to look at my purchase i soon realised it was not what I needed so I put it back into the box to return it a week later I had a email saying that they were not going to refund me because a twist tie was missing from the charger and it was a hygiene issue the twist tie was on the charger but as i told them it may have moved when I was repacking it to send it back i did not even turn the shaver on as I new straight away that it was not what I needed so I think that they have been very unfair to me and for that reason I would advise people to stay well clear of this company at all costs not trust worthy on the plus side I did get my money back as I sold it to my barber so I will now be getting the shaver that I need for my birthday but not from Justmylook Charles Matthews.”

Helpful Report

Posted 1 month ago

Hello, Thanks for your review. We are sorry to hear that. We can see that our customer care team has reached out to advise that your order has been returned in a used state. As per our terms and conditions, we only accept returns of goods in a brand-new and unused condition. Sincere apologies for the inconvenience caused. Justmylook x

Posted 4 weeks ago

“I gave already done this. I will not be using this company again. Rubbish service ☹️☹️☹️☹️☹️☹️☹️☹️”

Helpful Report

Posted 1 month ago

Hello, Thanks for your review. We are sorry to hear that. As per our terms and conditions, we do not offer free returns at this time. Sincere apologies for the inconvenience caused. Justmylook x

Posted 4 weeks ago

“I never recieved my product nor did I get refund and I did email to say I never recieved the product”

Helpful Report

Posted 1 month ago

Hello, Thanks for your review. Please email customerservices@justmylook.com and we will work to resolve this for you. Justmylook x

Posted 4 weeks ago

“Two of the items were eyebrow pencils that didn’t even rise when twisted. waste of money”

Helpful Report

Posted 1 month ago

Hello, Thanks for your review. We are sorry to hear that. Please email customerservices@justmylook.com and we will work to resolve this for you. Justmylook x

Posted 4 weeks ago

“My order never arrived Waiting on customer service to review Spent about £300 but came out to be in a stressfull matter”

Helpful Report

Posted 1 month ago

Hello, As your order is marked as delivered, we have raised a case with Royal Mail, who will investigate your parcels journey throughout their mailing system, cross-referencing with GPS tracking, and interviewing staff who handled your parcel. This process and relay of the outcome of this investigation can take up to 2-3 weeks, during which we are unfortunately unable to issue a replacement/refund as your order is currently flagged as delivered successfully by Royal Mail. We will provide an update when we hear from Royal Mail, and can act accordingly based on the outcome. We apologise for any inconvenience caused on this occasion and hope this is resolved quickly for you. If you have any further queries, please do not hesitate to get in touch. Justmylook x

Posted 4 weeks ago

“I've been left with an unanswered query that I needed help with online with Alex - very poor service.”

Helpful Report

Posted 1 month ago

Hello, Thanks for your review. The order has been cancelled and refunded in full as per your request. Sincere apologies for any inconvenience caused. Justmylook x

Posted 1 month ago

“Never sent all the items really bad customer service”

Helpful Report

Posted 1 month ago

Hello, Thanks for your review. We are sorry to hear that. We can see that our customer care team has reached out and is working to resolve this for you. Sincere apologies for the inconvenience caused. Justmylook x

Posted 1 month ago

“Im buying from here for long time,but last time i had missing item,and already waiting for it second week,customer service answering too loooong,im sad because its expensive shampoo that i wanted so bad and forced to wait”

Helpful Report

Posted 1 month ago

Hello, Thanks for your review. We are sorry to hear that. We can see that our customer care team has reached out and actioned a replacement for you as per your request. Sincere apologies for the inconvenience caused. Justmylook x

Posted 1 month ago

“Very disappointed with this purchase. The clipper arrived with blunt blades straight out of the box, making it completely unfit for purpose. It does not perform anywhere near what is advertised on the website, and I have serious concerns it may even be a counterfeit product given the poor quality. Customer service was unhelpful and refused to resolve the issue, despite clear evidence and my legal rights under the Consumer Rights Act. I would not recommend buying from this company — poor product, poor service, and a complete waste of money.”

Helpful Report

Posted 1 month ago

Hello, Thank you for your review. I'm sorry to hear that you are unhappy with your order. We can confirm all items sold are genuine as labelled. Sincere apologies for any inconvenience caused. Justmylook x

Posted 1 month ago

“Avoid!! Returned a hairdryer that I couldn’t get the nozzle on and asked for a refund. After testing the hairdryer they said there was not a fault so returned it to me. After myself & my husband pushing twisting over & and over again it finally went on. I only use the nozzle for last part of drying so will have to go through this every time I use. Useless to me the same as customer service. Make sure you have muscles if you purchase”

Helpful Report

Posted 1 month ago

Hello, Thanks for your review. We are sorry to hear that. We can see that our customer care team has reached out to advise that a full fault inspection has been carried out on the item, and no fault could be found. Due to this, the unit was returned to you free of charge. Sincere apologies for the inconvenience caused. Justmylook x

Posted 1 month ago

“My order never arrives raised with CS but nothing has happened.”

Helpful Report

Posted 1 month ago

Hello, Thanks for your review. We are sorry to hear that. We can see that our customer care team has reached out and is working to resolve this for you. Sincere apologies for the inconvenience caused. Justmylook x

Posted 1 month ago

“I got my order wrong, one of the items was incorrect. I was then made to deal with returning the incorrect item and wait to be sent the correct item. However when the new item arrived was incorrect again so really disappointed and not going to order again. I was told to return the item a second time to be sent the correct item again. Don't want to deal with this a third time and not get the correct item so I just left it at that. Will be doing my shopping elsewhere where the customers are valued and not made to return items themselves when it wasnt my mistake.”

Helpful Report

Posted 1 month ago

Hello, We apologise that you were sent an incorrect item and for any inconvenience caused by this. We can see that our customer care team has sent you a pre-paid label to return this with. Upon receipt, we will either refund/replace the goods as per your preference. Justmylook x

Posted 1 month ago

“Took a week before delivery due which was supposed to be 48 hours. Then said delivered on 7th August. No delivery attempted. Tracking says still in blaydon depot. Asked for money back and have had to send three emails with same info him back from holidayvand no longer need the sunscreen! Still no items. Avoid. Complete scammers”

Helpful Report

Posted 1 month ago

Hello, Thank you for your review. We've looked into this, we can confirm that you left an incorrect delivery address at checkout. It is the customer's responsibility to leave correct delivery details at checkout. We will contact Royal Mail and try to retrieve your parcel. If we are successful, we will be in touch to either reship/refund the goods. Justmylook x

Posted 1 month ago

“Not a great smell, have bought several times in the past but this is nothing like previously, I shan't purchase here again”

Helpful Report

Posted 1 month ago

Hello, Thank you for your review. I'm sorry to hear that you are unhappy with your order. We can confirm all items sold are genuine as labelled. Sincere apologies for any inconvenience caused. Justmylook x

Posted 1 month ago

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 90%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Justmylook Reviews