Name: Justmylook
Address: Rawfolds One, Rawfolds Way, Cleckheaton, United Kingdom
Rating: 4.60

“Very poor quality Calvin Klein aftershave smell last one minute complete waste of money”

Posted 2 weeks ago

Hello, Thank you for your review. I'm sorry to hear that you are unhappy with your order. We can confirm all items sold are genuine as labelled. Sincere apologies for any inconvenience caused. Justmylook x

Posted 2 weeks ago

“I miss my shampo and I resived cartoons. I paid for it and responded was we check sorry”

Helpful Report

Posted 2 weeks ago

Hello, Thank you for your review. We are sorry to hear that. We can see that our customer care team has reached out to advise that all of the relevant checks have been carried out, and your order left our warehouse in full. Sincere apologies for the inconvenience caused. Justmylook x

Posted 2 weeks ago

“Terrible service the illustrations do not show the perfume you get beware . When I questioned this they said it was for illustration only”

Helpful Report

Posted 2 weeks ago

Hello, Thank you for your review. We are sorry to hear that. We can see that our customer care team has reached out to advise that the correct item has been received. Sincere apologies for any inconvenience caused. Justmylook x

Posted 2 weeks ago

“Worst experience”

Helpful Report

Posted 3 weeks ago

Hello, Thanks for your review. We are sorry to hear that. Please email customerservices@justmylook.com, and we will work to resolve this for you. Justmylook x

Posted 2 weeks ago

“Missing one item, asked for them to send item they refused, asked for refund they refused. Absolutely terrible customer service and terrible company, thankfully the item was only worth £10 so haven’t lost out on much”

Helpful Report

Posted 3 weeks ago

Hello, We apologise that you were sent an incorrect item and for any inconvenience caused by this. We can see that our customer care team has sent you a pre-paid label to return this with. Upon receipt, we will either refund/replace the goods as per your preference. Justmylook x

Posted 2 weeks ago

“I ordered a birthday gift for my friend. Royal Mail did not deliver the item even though I was home the whole day, to my address and their proof of delivery just showed the label not where they left the package. that means the courier may have stolen the package. I reached out to justmylook and they haven’t resolved it. They told me they’ll contact Royal Mail but that doesn’t guarantee whether I’ll get a refund or replacement. Please don’t by from them if you can help it because there’s no protection for their customers.”

Helpful Report

Posted 3 weeks ago

Hello, As your order is marked as delivered, we have raised a case with Royal Mail, who will investigate your parcels journey throughout their mailing system, cross-referencing with GPS tracking, and interviewing staff who handled your parcel. This process and relay of the outcome of this investigation can take up to 2-3 weeks, during which we are unfortunately unable to issue a replacement/refund as your order is currently flagged as delivered successfully by Royal Mail. We will provide an update when we hear from Royal Mail, and can act accordingly based on the outcome. We apologise for any inconvenience caused on this occasion and hope this is resolved quickly for you. If you have any further queries, please do not hesitate to get in touch. Justmylook x

Posted 2 weeks ago

“⭐☆☆☆☆ Disappointed – Refused Return Despite Unused Product I recently bought a hair curler from Justmylook, but when I tried to return it, they refused because the hygiene seal was opened — even though the item was unused and in perfect condition. I understand hygiene policies, but most reputable companies offer a refund within the return window, especially when the product hasn’t been used. There was no flexibility or consideration, and I found the customer service unhelpful and dismissive. I won’t be shopping with Justmylook again and would advise others to be cautious — especially if you think you might need to return something. Poor experience overall.”

Helpful Report

Posted 3 weeks ago

Hello, Thanks for your review. We are sorry to hear that. We can see that our customer care team has reached out to advise as per our terms and conditions. We only accept returns of goods in a brand-new, unused condition with the hygiene seal still intact. Sincere apologies for any inconvenience caused. Justmylook x

Posted 2 weeks ago

“Haven't received my order. So obviously can't comm”

Helpful Report

Posted 3 weeks ago

Hello, Thanks for your review. We are sorry to hear that. Please email customerservices@justmylook.com, and we will work to resolve this for you. Justmylook x

Posted 2 weeks ago

“I ordered several items from justmylook! One of my skin care products did not have a safety seal thus leaked and I never use a product without a safety seal! The company still needs a damaged leaking item returned back to them which makes me question whether they will resell this item. I just felt like the level of support has not reflected the value of my purchase”

Helpful Report

Posted 3 weeks ago

Hello, Thank you for your review. We are sorry to hear that your order arrived damaged. We can see that our customer care team has reached out and provided a pre-paid link to return the damaged item. Sincere apologies for the inconvenience caused. Justmylook x

Posted 3 weeks ago

“When you buy a product from a company and the product is faulty, you expect the company to deal with the problem or even help you not palm you off and say deal with it yourself!! Unbelievable really! So if you need any GHD’s get them from GHD or Amazon their customer service is fantastic! Another pair back in the post no problem just how it’s supposed to be!!”

Helpful Report

Posted 3 weeks ago

Hello, Thank you for your response. We are sorry to hear that. As per the instruction manual, the warranty for this item is with the manufacturer directly. We can see that our customer care team has reached out and provided all of the relevant details. Sincere apologies for the inconvenience caused. Justmylook x

Posted 3 weeks ago

“I would love to give you a review but as of yet, I'm still waiting for you to sort my claim out with yourselves, as this was meant as a holiday present.”

Helpful Report

Posted 3 weeks ago

Hello, As your order is marked as delivered, we have raised a case with Royal Mail, who will investigate your parcels journey throughout their mailing system, cross-referencing with GPS tracking, and interviewing staff who handled your parcel. This process and relay of the outcome of this investigation can take up to 2-3 weeks, during which we are unfortunately unable to issue a replacement/refund as your order is currently flagged as delivered successfully by Royal Mail. We will provide an update when we hear from Royal Mail, and can act accordingly based on the outcome. We apologise for any inconvenience caused on this occasion and hope this is resolved quickly for you. If you have any further queries, please do not hesitate to get in touch. Justmylook x

Posted 3 weeks ago

“I will never ever order from here when I have not received my parcel sent evidence and nothing was done. I will never recommend anyone to waste their money on this website”

Helpful Report

Posted 4 weeks ago

Hello, Your order is marked as delivered to your address. With this in mind, please check with other people at your property. Failing that, please get in touch with customerservices@justmylook.com and we'll investigate further. Justmylook x

Posted 3 weeks ago

“I received the wrong order and sent it back and still haven’t received the right order yet. I am very disappointed about this.”

Helpful Report

Posted 4 weeks ago

Hello, We apologise that you were sent an incorrect item and for any inconvenience caused by this. We can see that our customer care team has sent you a pre-paid label to return this with. Upon receipt, we will either refund/replace the goods as per your preference. Justmylook x

Posted 3 weeks ago

“I order 2 parfumes ,i didnt got them ,the delivery guy got them ,i spoke with them this joke website and they told me the delivery guy need to say he stoled my parfumes to get a refund MIND-BLOWING!!!!!”

Helpful Report

Posted 1 month ago

Hello, Your order is marked as delivered to your address. With this in mind, please check with other people at your property. Failing that, please get in touch with customerservices@justmylook.com and we'll investigate further. Justmylook x

Posted 3 weeks ago

“I did not get my product or refund. Customer service is terrible and feels like they don’t even exist. Very terrible experience please stay away”

Helpful Report

Posted 1 month ago

Hello, Your order is marked as delivered to your address. With this in mind, please check with other people at your property. Failing that, please get in touch with customerservices@justmylook.com and we'll investigate further. Justmylook x

Posted 3 weeks ago

“I didn’t order these products my card was scammed and some scumbag received these”

Helpful Report

Posted 1 month ago

Hello, Thanks for your review. We are sorry to hear that. Please email customerservices@justmylook.com, and we will work to resolve this for you. Justmylook x

Posted 3 weeks ago

“I purchased a set of perfumes and what arrived was different to what was described on their website (advertised as Eau de Parfum but received the cheaper Eau de Toilette). It took ages to find a way of speaking a human not an AI agent and then was not offered a refund or partial refund for the misadvertisement. I’m not confident in purchasing from again as what could arrived may not be what I’d ordered.”

Helpful Report

Posted 1 month ago

Hello, Thanks for your review. We are sorry to hear that. We can see that our customer care team has reached out and provided a discount code for a future order. Sincere apologies for the inconvenience caused. Justmylook x

Posted 3 weeks ago

“I don’t recommend .”

Helpful Report

Posted 1 month ago

Hello, Thanks for your review. We are sorry to hear that you are unhappy with your order. We can see that our returns team has reached out after carrying out a full fault inspection on the unit, keeping in mind the faults raised by you, and no fault could be found with the unit. Due to this, the order has been returned to you free of charge. Sincere apologies for the inconvenience caused. Justmylook x

Posted 1 month ago

“I ordered a bottle of Wow hair product. When I opened the package, it was evident it had leaked with the bubble wrap wet & inside the packaging. I contacted JustMyLook straight away & sent photos. Received quick response but now realise it was an AI response. Still waiting outcome 10 days later.”

Helpful Report

Posted 1 month ago

Hello, Thank you for your review. We are sorry to hear that you have received a damaged order. We can see that our customer care team has reached out and issued a replacement as per your request. Sincere apologies for the inconvenience caused. Justmylook x

Posted 1 month ago

“Made a mistake with an order and messaged straight away to cancel it, was told it was cancelled but they sent it anyway meaning I had to send it back to get a refund, was just told the same thing over and over, very frustrating experience.”

Helpful Report

Posted 1 month ago

Hello, Thank you for your review. Unfortunately, we were unable to cancel your order before dispatch as per our email correspondence. Sincere apologies for the inconvenience caused. Justmylook x

Posted 1 month ago

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 90%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Justmylook Reviews