Justmylook Reviews

Name: Justmylook
Address: Rawfolds One, Rawfolds Way, Cleckheaton, United Kingdom
Rating: 4.57

4.6 Rating 101,310 Reviews

90 %

of reviewers recommend Justmylook

4.6

Based on 101,310 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 90%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Collected By Reviews.io

About Justmylook:

Justmylook - free delivery on your favourite beauty essentials

Visit Website

Email:

customerservices@justmylook.com

Location:

Rawfolds One,
Rawfolds Way,
Cleckheaton
United Kingdom
BD19 5LJ

Justmylook 5 star review on 3rd February 2026

Madeline Goode-Marshall

Elaine Boyer

2248

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Speedy delivery good items thank you”

Helpful Report

Posted 1 month ago

“Still waiting over a week for a parcel they said was delivered. The tracking number for the courier doesn't exist which I've recently discovered from previous reviews of this company is a common occurrence. Customer service is an ai bot who answers questions with questions then warns you not to escalate your query or it will go into a queue to get sorted. If I eventually receive my parcel I will come back with a review on the products which in fairness offer value for money. Otherwise, 1 star I'm afraid.”

Helpful Report

Posted 1 month ago

“Love love love this site, usually the cheapest and fastest delivery 🚚”

Helpful Report

Posted 1 month ago

“Absolutely brutal. Waiting for a package I ordered for Christmas.It never arrived.When I contacted justmylook-they gave me a tracking number for FedEx which wasnt recognised by FedEx. I'm just constantly been told that it's been referred to another department. I have asked for a refund and I'm getting the same response. There is no way that it'll be received before Christmas now”

Helpful Report

Posted 1 month ago

“Awful experience! Significant order placed on 30th November for birthdays up to and including 19th December. Nothing received yet and order hasn’t moved since 17th December. Then to add insult to injury, I have to pay for the return of these items which I’ve had to replace in the meantime! I have also unsubscribed from all mailing lists but am still getting correspondence.”

Helpful Report

Posted 1 month ago

“Still waiting on my order so overall the experience hasn't been good”

Helpful Report

Posted 1 month ago

“Tthis is the first order I ve placed with JustMyLook and very happy. Fast delivery , beautifully packaged and good value”

Helpful Report

Posted 1 month ago

“Can't review the perfume because I still haven't received it two weeks later. The tracking never seems to work from Ireland. Customer service is just an AI program, so good luck getting any help from there. Hopefully it'll turn up in the new year.”

Helpful Report

Posted 1 month ago

“Very poor experience, AI responses to initial emails, no contact number to phone, then nil response to emails, horrific experience, will never shop here again”

Helpful Report

Posted 1 month ago

“Very competitive pricing for Nuxe oil. Good delivery time. Would use again.”

Helpful Report

Posted 1 month ago

“Very good”

Helpful Report

Posted 1 month ago

“Absolute rubbish. Told by their AI thing to return goods as I was sent the wrong item and return postage would be reimbursed it wasn't. Despite chasing several times I have not received my money. Absolutely appalling customer service.”

Helpful Report

Posted 1 month ago

“I’m happy to say that I’ve now received the products, and they are excellent quality. There was some confusion along the way, as the tracking number provided did not work with FedEx, which caused a bit of worry at first. However, everything ended well, and the order actually arrived earlier than I expected. I’m very happy with my purchase overall and would recommend the company. Thank you very much.”

Helpful Report

Posted 1 month ago

“Love the products I got!”

Helpful Report

Posted 1 month ago

“Great prices and a super quick delivery. Highly recommended.”

Helpful Report

Posted 1 month ago

“Still have not received my order 😕”

Helpful Report

Posted 1 month ago

“Did not receive my order even though I contacted them on numerous occasions and received no help at all, will never shop with them bc again”

Helpful Report

Posted 1 month ago

“Still have not received my order or heard back from customer experience”

Helpful Report

Posted 1 month ago

“Purchase saturday by mistake cancelled straightaway still postsd tuesday. Worst customer service ever”

Helpful Report

Posted 1 month ago

“Have not received my order yet, ordered on the 5/12/25, Would not order again or recommend to any. Very disappointed.”

Helpful Report

Posted 1 month ago

Justmylook is rated 4.6 based on 101,310 reviews