Justmylook Reviews

Name: Justmylook
Address: Rawfolds One, Rawfolds Way, Cleckheaton, United Kingdom
Rating: 4.57

4.6 Rating 103,506 Reviews

90 %

of reviewers recommend Justmylook

4.6

Based on 103,506 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 90%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Collected By Reviews.io

About Justmylook:

Justmylook - free delivery on your favourite beauty essentials

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Email:

customerservices@justmylook.com

Location:

Rawfolds One,
Rawfolds Way,
Cleckheaton
United Kingdom
BD19 5LJ

Justmylook 5 star review on 1st June 2026

2386

Anonymous

Anonymous // 01/01/2019

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“Good service and quick delivery. Excellent price of products.”

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Posted 3 months ago

“Brilliant price, very speedy delivery and I'm very pleased with my item. A great shopping experience.”

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Posted 3 months ago

“I purchased a Bobbi Brown eyeshadow in the colour “Golden Bronze.” Unfortunately, the item I received was “Bronze,” which is not the shade I ordered. I was unaware of the error until I opened the product, as I had no reason to believe the wrong colour had been sent. I have since been informed that I cannot return the item for a refund because it has been opened. Of course, I opened it expecting it to be the correct shade I had ordered. I did not receive the item as described on your website, so I do not believe it is reasonable that I should bear the cost of this mistake. I must also say that my experience with customer service has been disappointing. Responses have been slow and quite blunt, with a straightforward refusal to help. As a gesture of “goodwill,” I was offered a 10% discount. However, I do not want a discount on a product in a colour I cannot use. I simply want the correct item that I originally ordered or a full refund . I have considered seeking advice from Citizens Advice regarding this matter, as I do not feel this situation has been handled fairly. I have raised a claim with my bank ( where I paid for this with ).”

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Posted 3 months ago

Hello, Thanks for your review. We are sorry to hear that. Please email customerservices@justmylook.com, and we will work to resolve this for you. Justmylook x

Posted 2 months ago

“Great prices and a very speedy delivery”

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Posted 3 months ago

“Absolutely fabulous customer service. I had a problem with my order but this was dealt with so quickly and it has now been received. I would highly recommend Justmylook”

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Posted 3 months ago

“Amazingly fast delivery, this was half price to anywhere else I could find, would definitely check out this place before buying elsewhere.”

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Posted 3 months ago

“As always, after order was placed my parcel arrived in one week. The original products are packed very secure in thick bubble foil :) I recommend justmylook 100%”

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Posted 3 months ago

“Excellent service, great price, quick delivery, highly recommend.”

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Posted 3 months ago

“I Haven’t receive my order yet, The Dpd send me an email saying this “We’re expecting your Just My Look parcel. We'll be in touch when we have it and it's out for delivery” it’s been more than two weeks i guess still waiting to get my stuffs.”

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Posted 3 months ago

Hello, Thanks for your review. We are sorry to hear that. We can see that our customer care team has reached out and offered to resend or refund your order to avoid any further delays. Sincere apologies for the inconvenience caused. Justmylook x

Posted 2 months ago

“Quick delivery easy to navigate, variety of products and good quality and value for money.”

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Posted 3 months ago

“Disappointed that the colour was not correct even though the packaging was right. I have the product at home and the colour in the tube is different, really Disappointed as once opened it cant be returned so I will not be using this site again im afraid”

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Posted 3 months ago

Hello, Thanks for your review. We are sorry to hear that. Please email customerservices@justmylook.com, and we will work to resolve this for you. Justmylook x

Posted 2 months ago

“Fast delivery and great prices”

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Posted 3 months ago

“Order never arrived, have been chasing refund for over a week now”

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Posted 3 months ago

Hello, Thanks for your review. We are sorry to hear that. We can see that our customer care team has reached out and issued a refund as per your request. Sincere apologies for the inconvenience caused. Justmylook x

Posted 2 months ago

“Always my go to company for premium products at great prices with super quick delivery.”

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Posted 3 months ago

“Good price and speedy delivery.”

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Posted 3 months ago

“Hi. I still haven't received my order. Royal Mail did deliver to the wrong address. If is possible can you contact them please as i did and didn't have clear answer. If is possible can i have a refund please. Sincerely, Marzanna Blaszkowska.”

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Posted 3 months ago

Hello, Thanks for your review. We are sorry to hear that. Please email customerservices@justmylook.com, and we will work to resolve this for you. Justmylook x

Posted 2 months ago

“Happy with my products would buy again!”

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Posted 3 months ago

“Always enjoy browsing justmylook, there's a good variety of quality products and companies to choose from with lots of special offers too!”

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Posted 3 months ago

“Excellent service, price and packaging!”

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Posted 3 months ago

“Excellent hair care products and price. Deliver was spot on. All well package . Thanks”

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Posted 3 months ago

Justmylook is rated 4.6 based on 103,506 reviews