Justmylook Reviews

Name: Justmylook
Address: Rawfolds One, Rawfolds Way, Cleckheaton, United Kingdom
Rating: 4.57

4.6 Rating 101,918 Reviews

90 %

of reviewers recommend Justmylook

4.6

Based on 101,918 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Collected By Reviews.io

About Justmylook:

Justmylook - free delivery on your favourite beauty essentials

Visit Website

Email:

customerservices@justmylook.com

Location:

Rawfolds One,
Rawfolds Way,
Cleckheaton
United Kingdom
BD19 5LJ

Justmylook 5 star review on 12th March 2026

2263

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great service. Good price on item purchased and delivered quickly.”

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Posted 5 days ago

“So easy to navigate their website and super quick delivery ,what more could you want .Thankyou.”

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Posted 5 days ago

“Very good. On time and never damaged”

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Posted 6 days ago

“I always check out several sites before buying my Dermalogica products, as they are expensive, but this site almost always has the best price. The delivery is good too, and well packaged.”

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Posted 6 days ago

“Very happy with my Justmylook recent order. Delivery took 5days (to Ireland) but that was ok, the price was good and everything was well packaged and professional. Well done to everyone at Justmylook.”

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Posted 6 days ago

“They sent me out the wrong item and took over 2 weeks for a reply and to resolve anything and I’m still waiting for a refund after returning the item over a week ago.”

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Posted 6 days ago

Hello, We apologise that you were sent an incorrect item and for any inconvenience caused by this. We can see that our customer care team has sent you a pre-paid label to return this with. Upon receipt, we will either refund/replace the goods as per your preference. Justmylook x

Posted 1 day ago

“The L'oreal Pro Ponger shampoo and conditioner are lovely! I was a huge fan of the L'oreal Enforcer range, this has now been discontinued though. My only gripe is that I did not receive the free item as advertised, I can see it's subject to availability/while stock lasts, however i feel the offer should be removed if it's no longer available. Not the end of the world, just a little disappointing as a love trying new products!!”

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Posted 6 days ago

“Delivery was quick every item came neatly packed Happy with my purchase”

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Posted 6 days ago

“I ordered 3 weeks ago and still no update of when it’ll arrive or if it’ll ever arrive at all”

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Posted 6 days ago

Hello, Thanks for your review. We are sorry to hear that. Please email customerservices@justmylook.com, and we will work to resolve this for you. Jusmylook x

Posted 1 day ago

“Recently, I ordered a set of perfume as a gift, and it was delivered perfectly the next day. I'm so satisfied with the customer service that I will order again.”

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Posted 6 days ago

“Iv Just got my second Beautiful perfume and I love them 😍”

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Posted 6 days ago

“Arrived quickly and at a good price would use again”

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Posted 1 week ago

“Love this company fast delivery and always the best price . X”

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Posted 1 week ago

“Fantastic service, ordered on Saturday morning and it was delivered on Sunday morning. Item as described and my mum loves it.”

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Posted 1 week ago

“Yes happy with my product. Efficient delivery”

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Posted 1 week ago

“I have used Justmylook twice now , both times quick delivery well packaged, products exactly as ordered no complaints at all.”

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Posted 1 week ago

“Absolutely appalling customer service. I ordered 3 products ; 1 was out of stock so I was refunded; another item was missing. I’m still seeking to obtain a refund and the process is beyond frustrating. I would not recommend purchasing from this company.”

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Posted 1 week ago

Hello, Thanks for your review. We are sorry to hear that. We can see that our customer care team has reached out and refunded the missing item due to stocking issues. Sincere apologies for the inconvenience caused. Justmylook x

Posted 1 week ago

“Very good service and prompt delivery.”

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Posted 1 week ago

“Fabulous service”

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Posted 1 week ago

“Very pleased with the perfume which was a superb price and was delivered quickly”

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Posted 1 week ago

Justmylook is rated 4.6 based on 101,918 reviews