Justmylook Reviews

Name: Justmylook
Address: Rawfolds One, Rawfolds Way, Cleckheaton, United Kingdom
Rating: 4.60

4.6 Rating 94,789 Reviews

90 %

of reviewers recommend Justmylook

4.6

Based on 94,789 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 90%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Just My Look - WAHL Balding Clipper Review Collected By Reviews.io

About Justmylook:

Justmylook - free delivery on your favourite beauty essentials

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Email:

customerservices@justmylook.com

Location:

Rawfolds One,
Rawfolds Way,
Cleckheaton
United Kingdom
BD19 5LJ

Justmylook 5 star review on 1st June 2025

Justmylook 5 star review on 23rd May 2025

Olivia-Mae Burrows

2101

Anonymous

Anonymous // 01/01/2019

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“Good product, fast delivery”

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Posted 2 days ago

“Hassle free shopping. Great products at very competitive prices and fast delivery”

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Posted 2 days ago

“Prompt service as always”

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Posted 2 days ago

“Easy to order, good prices and products came quickly. Very pleased with hairdryer, a replacement for the one I had for over 20 years, so happy it is still available.”

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Posted 3 days ago

“Excellent prices. Speedy design.”

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Posted 3 days ago

“very nice service”

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Posted 3 days ago

“Ordered it as it said 48 hour delivery and it was not even sent out to be shipped by just my look for 3 days which was annoying as I need it for a certain date. Not reliable”

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Posted 3 days ago

Hello, Your order is marked as delivered to your address. With this in mind, please check with other people at your property. Failing that, please get in touch with customerservices@justmylook.com and we'll investigate further. Justmylook x

Posted 20 hours ago

“I placed an order on day one. Day 7 I had to ask several times where my order was. I was told by customer services to stop asking so many times as it would push my query to the bottom of the queue! I was sent three e mails saying YAY your delivery has arrived. It hadn't. I received a fourth and it was a photo of the Royal Mail depot where they had dumped my parcel instead of delivering it!!! I was just curtly told by customer services Royal Mail had returned it but for no reason. No apology, nothing. I will NOT be ordering from these people again. Terrible service, zero customer service.”

Helpful Report

Posted 3 days ago

Hello, Thanks for your review. We are sorry to hear that. We can see that our customer care team has reached out and refunded your order in full as per your request. Sincere apologies for the inconvenience caused. Justmylook x

Posted 20 hours ago

“Great product good price fast delivery would buy from just my look again”

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Posted 3 days ago

“Very happy with your product.”

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Posted 3 days ago

“Very satisfied delivery was quick”

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Posted 3 days ago

“I ordered the Remington Shine Therapy Wide Plate Hair Straightener and Catrice Cosmetics Eyebrow Stylist Pencil. The end to end customer order process via the Justmylook website was smooth with free delivery. The items odered were delivered within the expected timescale. I am very satisfied with the customer experience.”

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Posted 3 days ago

“Good price and fast delivery”

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Posted 3 days ago

“Great value and prompt delivery. Will use again.”

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Posted 3 days ago

“Excellent produts&excellent prices&delivery was fast&easy”

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Posted 3 days ago

“Great delivery. Don't need to wait foThe product and service are very good. I don't need to buy products from other places which have to wait for months and I am confident in receiving the products.”

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Posted 3 days ago

“Ordered item and never received… beware of this company !!!”

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Posted 3 days ago

Hello, Thank you for your review. We are sorry to hear that. We can see that our customer care team has reached out and refunded your order in full as per your request. Sincere apologies for the inconvenience caused. Justmylook x

Posted 20 hours ago

“Always happy to shop with Justmylook. There’s a lot of products to choose from always good offers and very fast shipping.”

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Posted 3 days ago

“Ordered 2 box’s of bleach and was sent 2 bottles of shampoo! Sent in a complaint email, as told I didn’t need to do anything and the correct items would be sent out to me. 5 days went past and I still hadn’t heard anything so emailed again asking for an update, only to be told I needed to return the items and then the missing items will be once the return has been received. The original email response was apparently from AI and not correct information, all very frustrating”

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Posted 3 days ago

Hello, We apologise that you were sent an incorrect item and for any inconvenience caused by this. We can see that our customer care team has sent you a pre-paid label to return this with. Upon receipt, we will either refund/replace the goods as per your preference. Justmylook x

Posted 20 hours ago

“Was told about this product by my hairdresser and after using this leave in conditioner my hair felt soft nd silky not to mention how nice my curls looked. Thank u very happy nd will recommend highly.”

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Posted 3 days ago

Justmylook is rated 4.6 based on 94,789 reviews