Joshua James Reviews

Name: Joshua James
Address: 2 The Weir, Hessle, East Riding of Yorkshire
Rating: 4.67

4.7 Rating 21,747 Reviews

96 %

of reviewers recommend Joshua James

4.7

Based on 21,747 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 85%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Visit Website

Phone:

01482 638960

Email:

support@joshuajames.com

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Joshua James 5 star review on 5th February 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Never received goods so can,t comment”

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Posted 2 years ago

“I have not received my item, no one returned my calls emails or answered the phone I am not a satisfied customer and I am still waiting for some communication as to where my refund is”

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Posted 2 years ago

“Customer service is utter rubbish”

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Posted 2 years ago

“Still not received my items so cant review them been waiting 23days”

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Posted 2 years ago

“Earrings not in box and refused money back! Told they were stuck to envelope!!! Not happy and no where is this stated on packaging or website! Will be looking into this further. Zero empathy from customer services thanks very much- terrible”

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Posted 2 years ago

“Still have not received my order from 5 December”

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Posted 2 years ago

“Item shown was misleading so on arrival I contacted customer service and found their response to be Sharpe unhelpful and verging on rude. I had to pay nearly £8 to return the item and this returns postage has not been refunded. The item was earrings and the images shown clearly shows two earrings yet it is a single earring and for it's style this is not what you'd expect. Customer service was very unhelpful and I've now been left out of pocket.”

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Posted 2 years ago

“Order placed on 1st December and hasnt been received wont be ordering anything from them again.”

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Posted 2 years ago

“Still awaiting delivery been 3 weeks. Tried to contact you but no reply!!!!”

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Posted 2 years ago

“Worst customer service, not helpful atall when it comes to parcels not being delivered”

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Posted 2 years ago

Hello Chelsea, Thank you for your review. The reason we no longer helped you is because you sent emails swearing at our staff. I can see your order has now been delivered. Kind regards, The JJ team

Posted 2 years ago

“I purchased my order 3 weeks ago and have never received it.”

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Posted 2 years ago

“Hi, just writing to say I still haven't received my snowman charm yet so can't comment.”

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Posted 2 years ago

“I had a terrible experience with this company, ordered a nomination bracelet which is 2 links shorter than anywhere else when u order with Joshua james! Jade who dealt with me was the most unhelpful customer service person I have ever dealt with! Not one bit of advice on returning my item, just telling me the customer to state to her where on the website it told me how many links there would be! Awful service! Would not recommend or ever use on again and all down to the diabolical customer service recieved when I emailed to ask about the bracelet I ordered. Still waiting on my refund”

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Posted 2 years ago

“It never turned up.”

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Posted 2 years ago

“Item ordered and not recieved. Phone lines cutting off, email says to wait longer on 2 occasions untill i got PayPal involved then all of a sudden they said it had been delivered which it hadn't. Still waiting for response”

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Posted 2 years ago

“Ordered bracelet for Xmas present and left a message regarding the bracelet looking faulty and got no reply.”

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Posted 2 years ago

“Brought as Christmas present 3 items 3 gifts Only one bag - why”

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Posted 2 years ago

“Your claims of 15% discounts on initial orders need to be clearer and crisper when brand exceptions apply. People need to know these before they engage with your online shopping platform Never made it to checkout and never will!”

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Posted 2 years ago

“I made this order on the 16th of November and have still yet to receive it”

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Posted 2 years ago

“I was really disappointed to receive the wrong charm. It wasn’t the right colour, size or price. The only thing that was right was the word family was on it. They were good at responding to my email but I struggled to access the returns form but I finally did and it’s been returned. I’m still waiting for my original charm to arrive and it’s for a birthday in a couple of days. It has been posted but with strikes it seems to have been delayed. If the correct item had been picked this wouldn’t be an issue. There’s been no offer of reimbursement of delivery charges either.”

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Posted 2 years ago

Joshua James is rated 4.7 based on 21,747 reviews