Joshua James Reviews

Name: Joshua James
Address: 2 The Weir, Hessle, East Riding of Yorkshire
Rating: 4.67

4.7 Rating 21,748 Reviews

96 %

of reviewers recommend Joshua James

4.7

Based on 21,748 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 85%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Visit Website

Phone:

01482 638960

Email:

support@joshuajames.com

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Joshua James 5 star review on 5th February 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Item advertised wrong and they unwilling to resolve to my satisfaction”

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Posted 2 years ago

“Never received my jewellery, today marks 3 weeks since I ordered. Was supposed to be for a 60th, I appreciate things take time, but 3 weeks??”

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Posted 2 years ago

“I ordered a piece of Hepworth nearly a month ago and I still not have received it!! The money has been taken out of my bank and still no delivery! I have tried to message them but no reply!”

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Posted 2 years ago

“Didn't receive item, when I emailed about it the company said it had been delivered”

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Posted 2 years ago

“Terrible. I ordered for a Sunday DPD express next day delivery which was around £8. The following Wednesday it still not arrived. They said I had to order by Friday for Sunday delivery - that’s not next day ? Eventually after just over a week it was delivered. Would never use them again, of course they blamed the delivery company”

Helpful Report

Posted 2 years ago

Hello Lisa, Thank you for your review. I can see you placed your order on a Saturday which means we could not dispatch your order until Monday as our office is not open on weekends. All of this information can be found on our website. I can also see from your emails you were happy for your order to be sent out standard delivery and your postage charge to be refunded which it was. Kind regards, The JJ team x

Posted 2 years ago

“Very disappointed with the service, was left waiting 2 WEEKS for a confirmation email for the order. Had to take time out of my day to ring to then be told the item was actually out of stock when I placed the order! Was not told this when placing the order and no warning on the product to say it was out of stock. A simple email from the company would of been greatly appreciated to explain the situation!!”

Helpful Report

Posted 2 years ago

Hello, Thank you for your review. We are very sorry there was a delay with your charm. We had a stock error on one of your charms. Please accept our sincere apologies for any inconvenience caused. Kind regards, The JJ team x

Posted 2 years ago

“Terrible service from DPD and when trying to get info from Joshua James’ customer service team they just ignore you 😂”

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Posted 2 years ago

Hello Richard, Thank you for your review. We are very sorry we had to refund your order for you. Because DPD had made numerous attempts to deliver your order but could not they returned it to us. We apologise for the inconvenience. Kind regards, The JJ team x

Posted 2 years ago

“Ordered my items over 3 weeks ago and still not received them. Disappointed as this was for a birthday present.”

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Posted 2 years ago

Hello Lauren, Thank you for your review. We are so very sorry about your order. We had a stock error on your gold charm which caused the delay. Please accept our sincere apologies for this. Kind regards, The JJ team x

Posted 2 years ago

“Totally AVOID this company”

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Posted 3 years ago

Hello, Thank you for taking the team to leave us this review. We are so sorry you were not happy with your order. Your charms came attached to stop them from getting damaged in transit. The charms are very easy to separate as this is how they are attached to the bracelet. Kind regards, The JJ team x

Posted 2 years ago

“Do not buy from this company!!!! It came badly packaged and then my item was completely rusty and they didn’t offer any kind of refund or apologise DONT ORDER FROM THIS COMPANY go directly to the store you can get the item from”

Helpful Report

Posted 3 years ago

Hello Lillian, I am so very sorry you are not happy with the charm you received. I can't seem to find any correspondence on this so please email me at support@joshuajamesjewellery.co.uk and we can get this sorted for you straight away. Kind regards, The JJ team x

Posted 3 years ago

“Slow delivery, poor customer service.”

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Posted 3 years ago

Hello Alex, Thank you for taking the time to leave us this review. We are very sorry your ring did not arrive on time for you. As stated on our website, all of our rings are bespoke and handmade to order and these take around 3 weeks to arrive with us. We did offer to re-size your first ring for free for you which would have been back in time for your wedding but this was not an option you wanted. Kind regards, The JJ team x

Posted 3 years ago

“I recently brought a Nomination bracelet from here, it’s already scratched, marked and the charm is chipped. Definitely not worth the money in my opinion.”

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Posted 3 years ago

Hello Rachel, We are so sorry to hear you are not happy with your order. If you would like to send us a message we will be more than happy to get this replaced for you. Kind regards, The JJ team x

Posted 3 years ago

“A little disappointed in this ring, I have bought lots of Diamonfire before but this ring was flimsy and not as special as others bought so returned!! Horrendous for returning to buy from this retailer as you’ve got to pay your own costs too!! Overall very disappointed ☹️”

Helpful Report

Posted 3 years ago

Hello Marie, Thank you for sharing your experience with us. We are so very sorry you was not happy with your Diamonfire ring. Unfortunately we do not offer free returns to our customers unless the item is faulty, we offer all of our customers free delivery on any item they purchase. Kind regards, The JJ team x

Posted 3 years ago

“I never recieved my order”

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Posted 3 years ago

Hello Vicky, We are so very sorry Royal Mail lost your order. I can confirm we did post out your order for you but it seems to have been lost in the postal system so please accept our sincere apologies on this. I can see that your full order has now been refunded for you. Kind regards, The JJ team x

Posted 3 years ago

“Ordered a nomination bracelet band charm for Christmas on 17th December. Envelope arrived on 22nd December minus bracelet. Tried phoning but shop closed on a Wednesday, discussed via email, photos sent showing delivery and was advised on 23rd that a new bracelet would be sent. Now on the 9th January and still not arrived. Have contacted a number of times requesting can delivery be tracked to be told it’s been sent Royal Mail and to allow 14 working days before a claim to be logged. Really disappointed with after service received, currently out of pocket financially as had to go and buy another gift on Christmas Eve. I will not use this company again and wouldn’t recommend”

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Posted 3 years ago

Hello Katie, I am very sorry your original order did not arrive in full and that you are still missing your replacement bracelet. Please accept our apologies on the massive delay with this being delivered. Please contact us and I can sort this for you straight away. Kind regards, The JJ team x

Posted 3 years ago

“I ordered a nomination bracelet for my partner for Xmas ,wrong size was sent (ordered 20cm and got 13cm instead) totally spoiled the gift ,will not be using again .”

Helpful Report

Posted 3 years ago

Hello Andy, I am so sorry to hear you were not happy with your order. I have just had a look at your order and can see that you did order a 13cm bracelet with us. If you require any help with swapping this, please do not hesitate to contact us. Kind regards, The JJ team x

Posted 3 years ago

“I’ve been a customer of yours for a year now and bought plenty from you. I purchase a personalised charm Boxing Day this year and was told it would take 3-5days to be dispatched. I then contacted customer services again as the item was still saying waiting for dispatched, to be told the charm still hadn’t be personalised and that the charm won’t be dispatched until the end of next week! Not only am I understanding of the busy period and bank holidays. Not once was i informed of this, I had to chase. This charm as you’ll see is for a big birthday, that has now passed a week ago !”

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Posted 3 years ago

Hello Jody, We are so very sorry we were unable to fulfil your order in time for you. Due to unforeseen circumstances, our engraver had to be off work and we were unable to dispatch our engraved orders. Please accept our sincere apologies on this. Kind regards, The JJ team x

Posted 3 years ago

“Poor communication and not receiving goods never look into matters no help at all”

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Posted 3 years ago

Hello Tracey, We are very sorry you were not happy with your order. I have had a look at your account and can see your delivery address was not entered in full which resulted in Royal Mail not being able to deliver this to you. If you require any further help with this, please do not hesitate to contact us. Kind regards, The JJ team x

Posted 3 years ago

“Absolutely gutted, bought my mum the nomination bracelet and it snapped”

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Posted 3 years ago

Hello Amy, We are so sorry to hear your bracelet snapped. Please contact us and we can get this sorted for you straight away. Kind regards, The JJ team x

Posted 3 years ago

“Ordered earrings for my daughter on 22nd November, paid extra for express delivery, card payment taken from my bank immediately but, the goods never arrived. Had problems contacting this company but, when I eventually got through they said that they would dispatch them via courier immediately. That was on 13th December, it is now 22nd December and they have still not arrived. Cannot now get in touch with them to ask them to cancel the order and refund my card payment.”

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Posted 3 years ago

Hello Kerry, We are so sorry to hear this. I have just checked your tracking for your replacement earrings and can see that Royal Mail has still not delivered this so please accept my sincere apologies. Please contact us and we can get this sorted for you straight away. Kind regards, The JJ team x

Posted 3 years ago

Joshua James is rated 4.7 based on 21,748 reviews