Joshua James Reviews

Name: Joshua James
Address: 2 The Weir, Hessle, East Riding of Yorkshire
Rating: 4.67

4.7 Rating 21,692 Reviews

96 %

of reviewers recommend Joshua James

4.7

Based on 21,692 reviews


Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Visit Website

Phone:

01482 638960

Email:

support@joshuajames.com

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Joshua James 5 star review on 7th February 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Still not received my items so cant review them been waiting 23days”

Helpful Report

Posted 1 year ago

“Earrings not in box and refused money back! Told they were stuck to envelope!!! Not happy and no where is this stated on packaging or website! Will be looking into this further. Zero empathy from customer services thanks very much- terrible”

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Posted 1 year ago

“Still have not received my order from 5 December”

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Posted 1 year ago

“Item shown was misleading so on arrival I contacted customer service and found their response to be Sharpe unhelpful and verging on rude. I had to pay nearly £8 to return the item and this returns postage has not been refunded. The item was earrings and the images shown clearly shows two earrings yet it is a single earring and for it's style this is not what you'd expect. Customer service was very unhelpful and I've now been left out of pocket.”

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Posted 1 year ago

“Order placed on 1st December and hasnt been received wont be ordering anything from them again.”

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Posted 1 year ago

“Still awaiting delivery been 3 weeks. Tried to contact you but no reply!!!!”

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Posted 1 year ago

“Worst customer service, not helpful atall when it comes to parcels not being delivered”

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Posted 1 year ago

Hello Chelsea, Thank you for your review. The reason we no longer helped you is because you sent emails swearing at our staff. I can see your order has now been delivered. Kind regards, The JJ team

Posted 1 year ago

“I purchased my order 3 weeks ago and have never received it.”

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Posted 1 year ago

“Hi, just writing to say I still haven't received my snowman charm yet so can't comment.”

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Posted 1 year ago

“I had a terrible experience with this company, ordered a nomination bracelet which is 2 links shorter than anywhere else when u order with Joshua james! Jade who dealt with me was the most unhelpful customer service person I have ever dealt with! Not one bit of advice on returning my item, just telling me the customer to state to her where on the website it told me how many links there would be! Awful service! Would not recommend or ever use on again and all down to the diabolical customer service recieved when I emailed to ask about the bracelet I ordered. Still waiting on my refund”

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Posted 1 year ago

“It never turned up.”

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Posted 1 year ago

“Item ordered and not recieved. Phone lines cutting off, email says to wait longer on 2 occasions untill i got PayPal involved then all of a sudden they said it had been delivered which it hadn't. Still waiting for response”

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Posted 1 year ago

“Ordered bracelet for Xmas present and left a message regarding the bracelet looking faulty and got no reply.”

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Posted 1 year ago

“Brought as Christmas present 3 items 3 gifts Only one bag - why”

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Posted 1 year ago

“Your claims of 15% discounts on initial orders need to be clearer and crisper when brand exceptions apply. People need to know these before they engage with your online shopping platform Never made it to checkout and never will!”

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Posted 1 year ago

“I made this order on the 16th of November and have still yet to receive it”

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Posted 1 year ago

“I was really disappointed to receive the wrong charm. It wasn’t the right colour, size or price. The only thing that was right was the word family was on it. They were good at responding to my email but I struggled to access the returns form but I finally did and it’s been returned. I’m still waiting for my original charm to arrive and it’s for a birthday in a couple of days. It has been posted but with strikes it seems to have been delayed. If the correct item had been picked this wouldn’t be an issue. There’s been no offer of reimbursement of delivery charges either.”

Helpful Report

Posted 1 year ago

“I ordered 5 nomination charms and they arrived the next day. 17th Nov. Unfortunately they send one wrong charm. I had to return it pre paid. I contacted them again 25th November due to post they hadn't received it. Now 6th December and I am still waiting for the charm they said was posted by express post on 25th November. I know the company can't be responsible for post but amazing how quickly the first order came.”

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Posted 1 year ago

“Not going to put anything cos it's not arrived yet”

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Posted 1 year ago

“Ordered bracelet and two charms. No charms No paperwork. Sent bracelet and package back as received. Told can't refund price of two charms as apparently need to sort with Royal Mail. Joke. Told this takes a long time. Convenient.”

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Posted 1 year ago

Joshua James is rated 4.7 based on 21,692 reviews