Jon Richard Reviews

Name: Jon Richard
Address: Tilson Road, Manchester
Rating: 4.37

4.4 Rating 5,318 Reviews

84 %

of reviewers recommend Jon Richard

4.4

Based on 5,318 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

Visit Website

Email:

webservice@jonrichard.com

Location:

Tilson Road
Manchester
M23 9GF

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Jon Richard 5 star review on 22nd July 2025

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Jon Richard 5 star review on 23rd June 2025

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109

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The sizes of the earrings portrayed on the website is different from what I received. I will never buy from you again”

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Posted 4 years ago

“Prices are good, quality is not the best I'm afraid this item I bought was very disappointing in fact it broke very easily.”

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Posted 4 years ago

“I haven’t received my order, I keep ringing your number and it says this number doesn’t exist. I ordered the Green trio pear set a month a go and I am still waiting.”

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Posted 4 years ago

Hi, we’re sorry for this inconvenience. It looks like you've been refunded for this. If you still have ant issues please contact customerservice@jonrichard.com, Thank you- Jon Richard

Posted 4 years ago

“I haven’t had the chance too see what the jewellery is like due to it not even being delivered. I’ve been waiting 2-3 weeks to receive the gorgeous set for my wedding and I still have not received anything, been lost in transit for the past week”

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Posted 4 years ago

Hi, we’re sorry for this inconvenience. If you contact customerservice@jonrichard.com, they will help to resolve this issue and get your order to you. Thank you, Jon Richard

Posted 4 years ago

“I bought a bracelet worn it twice and one of the stones has fallen out”

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Posted 4 years ago

Hi, sorry to hear that your item lost a stone. Please contact our customer service at customerservice@jonrichard.com, they will be happy to provide you a replacement. Thank you, Jon Richard

Posted 4 years ago

“Cute, but it didn't come in the original box. I am not happy.”

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Posted 4 years ago

Hi, we are sorry you are disappointed. If a product comes with a gift box the image online will include this - unfortunately not all our products come with gift boxes. We have boxes available on our website pricing between £1 and £4. I hope this helps or any future purchases.

Posted 4 years ago

“I have returned item as necklace was broken Returned by Hermes on 30 January but no communication as yet from Jon Richard for replacement or refund of item.”

Helpful Report

Posted 4 years ago

Hi, we’re sorry for this inconvenience. If you contact customerservice@jonrichard.com, they will help to resolve this issue and hopefully track down your return. Thank you, Jon Richard

Posted 4 years ago

“The image in the advertising didn't match what was provided apart from the bracelet pendent. Bracelet its self is made with stretchable plastic which is really thin and surrounded by metal that looks cheap. Dissapointed it was delivered in a self sealed plastic bag wrapped in bubble wrap. No gift box etc. Only paid £22 for bracelet but did expect it to come in some sort of box. Was quick delivery and regularly updated with progress of delivery however the quality of product and presentation has put me off buying anything in the future.”

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Posted 4 years ago

“I ordered the earings thinking they was men’s but am guessing there women’s”

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Posted 4 years ago

Hello, we are predominately a womenswear jewellery brand. However, our products can be worn by both genders if you like the style. Hope this helps, Jon Richard

Posted 4 years ago

“I’m not happy with my order at all the lace was extremely weak so the necklace broke I was gutted because it was extremely beautiful but the earrings were beautiful.”

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Posted 4 years ago

Hi, we are really sorry your product broke. Please email customerservice@jonrichard.com and they will sort you a replacement out. Thank you, Jon Richard

Posted 4 years ago

“I received the wrong order. Not good quality 🙄”

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Posted 4 years ago

Hi, We are really sorry you received the wrong order. Please email customerservice@jonrichard.com and they will look into this. Thank you, Jon Richard.

Posted 4 years ago

“I returned an item on 17/11 but have still heard nothing about a refund. Using the same method for returns with other companies, I've had money in my account as soon as the return goods have been scanned in the shop. The Jon Richard experience is disappointing by comparison. The returns process itself is simple and you don't have to pay for returns.”

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Posted 4 years ago

Hi, we are really sorry about this. I have forwarded this onto our customer service team and they will look into this as soon as possible. Many Thanks, Jon Richard

Posted 4 years ago

“Pendant was lovely but the chain was more for a child’s neck so no good for my wedding day”

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Posted 4 years ago

Hi, We are very sorry you are disappointed with your product. Please contact our customer service team at customerservice@jonrichard.com and they will help resolve this. Thank you, Jon Richard

Posted 4 years ago

“Earrings came damaged. I really think more sturdy packaging is needed when posting delicate earrings. I payed on paypal and when a staff member tried to issue with a refund the barcode wouldnt scan. It had to be refunded manually. A correct invoice / receipt would have helped. The assistant was very helpful.”

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Posted 4 years ago

Hi, We are very sorry you received damaged earrings. I will make customer service aware of this and will get this resolved for future issues. Thank you, Jon Richard

Posted 4 years ago

“I ordered three items from your collection via Debenhams for my friends 60th birthday. The items are beautiful and I have kept all three items. However, I am very disappointed that none of these items arrived in gift boxes- in bubble wrap only. As they are gifts how can I give to my friend wrapped in bubble wrap? In total I spent £ 61 pounds and no presentation boxes? If you are not willing to provide boxes for free then at least give the option to pay for boxes. I am sure if I had not bought on line but in store the items would all have been in gift boxes.”

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Posted 4 years ago

Hi Julie, We are sorry you are disappointed. If a product comes with a gift box the image online will include this - unfortunately not all our products come with gift boxes. We have boxes available on our website pricing between £1 and £4. I hope this has helped.

Posted 4 years ago

“I ordered a necklace but I never received it. I didn't receive any communication to say that it was out of stock. I only discovered this when I looked at my banking online and discovered I had been refunded. I do love Jon Richard Simply Silver jewellery but this time I was a bit disappointed that I never received an email explaining what had happened.”

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Posted 5 years ago

“Slide fell apart only wore it once”

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Posted 5 years ago

“Disappointed the bracelet cost £26 pound and it wasn’t in a box just in plastic cover”

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Posted 5 years ago

“Ordered 2 bracelets, poor quality for the price even in the sale. Very flimsy looking.”

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Posted 5 years ago

“Very disappointed with my items SEND them back Not worth the money too small Was a gift to friends”

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Posted 5 years ago

Jon Richard is rated 4.4 based on 5,318 reviews