Jon Richard Reviews

Name: Jon Richard
Address: Tilson Road, Manchester
Rating: 4.37

4.4 Rating 5,317 Reviews

84 %

of reviewers recommend Jon Richard

4.4

Based on 5,317 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

Visit Website

Email:

webservice@jonrichard.com

Location:

Tilson Road
Manchester
M23 9GF

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Jon Richard 5 star review on 22nd July 2025

Anonymous

Jon Richard 5 star review on 23rd June 2025

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109

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I ordered 2 pairs of earrings because I wanted 2 pairs. You cancelled one pair of earrings without explanation, merely a notification of a refund?”

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Posted 3 years ago

“Not as nice as it looked online,had a more silvery tone rather than gold. The emerald stones were lovely but overall a bit disappointed in the look of it, almost looked tarnished before it had even been removed from the packaging.”

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Posted 3 years ago

“Simply Silver earrings. Not the quality they used to be. And the stems of the studs seem slightly bent. Don't seem to have the, brightness, they used to have. Glad I had a slight discount, otherwise would be even more disappointed.”

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Posted 3 years ago

“Previous purchases been good but these 2 items were poor and returned same day. Still not had a reply 9r a refund.”

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Posted 3 years ago

“I have not received my item yet”

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Posted 3 years ago

“Beautiful jewellery, but both my refunds were short, and I have contacted them twice and they haven't replied at all. No jewellery in the world can make up for ignoring your customers. Sorry!”

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Posted 3 years ago

“Nice design but cheap looking”

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Posted 3 years ago

Thank you for your review. We are sorry you were unhappy with your recent purchase. Please contact us directly where we can work to resolve the issue with you at customerservice@jonrichard.com

Posted 3 years ago

“I have always loved Jon RIchard jewellery. I used to buy from Debenhams, even all my wedding jewellery. This was my first time ordering direct via the Jon Richard site. I ordered three items, a mirror which was fine. A necklace to give as a gift and a bangle also as a gift. The items were in the sale but even so the necklace was in a small plastic bag and was so tangled up it was impossible to untangle without breaking it so I sent it back. The bangle was silver coloured with crystals and looked lovely on the website but what arrived would hardly have fitted a child. It was almost like a baby bracelet ... but with a clip and crystals! I sent that back as well. Pity, it was just very disappointing.”

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Posted 3 years ago

Thank you for your review. We are sorry you were unhappy with your recent purchase. Please contact us directly where we can work to resolve the issue with you at customerservice@jonrichard.com

Posted 3 years ago

“It was beautifully presented in a little case. Unfortunately the pin came off the brooch the first time I tried to put it on.”

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Posted 3 years ago

“Recieved my necklace and earrings set to give as a gift to an elderly friend. Very disappointed, but couldn't return as I had opened the little plastic packet to remove the items. According to the advert, the set was reduced from £40 to £20. Surely no one ever paid £40 for that? The stone was minute and the elderly lady would never be able to fasten the chain as it was so fine. Didn't look so tiny in the photos. I am now not able to give it to the lady and now have to spend another £20 somewhere else.”

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Posted 3 years ago

“Purchased pink earings and a long pink pearl necklace to match unfortunately the necklace was more of a cream colour than pink so cant wear them together. However the earrings are lovely”

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Posted 3 years ago

“I bought a hairclip but the photo was incorrect. When it arrived it was a hair comb. Immediately contacted customer service but still no reply, two weeks later. Poor service.”

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Posted 3 years ago

“Really disappointed with the quality! I bought some jewellery for my wedding however when i came to wear the earrings the stone had fallen out of one stud and i hadn't even opened the packet and the hair clips had also snapped and hadn't even been worn, my bridesmaids jewellery from etsy was better quality!”

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Posted 4 years ago

“Good quality but looked a bit different to the picture”

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Posted 4 years ago

“Necklace and bracelet, but the bracelet broke 5 mins into wearing it on wedding day”

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Posted 4 years ago

“The items was very nice but the packaging wasn't very good paid 80 pounds but didn't get a box with bridal jewellery seems very poor to me”

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Posted 4 years ago

“Contacted the company via email to cancel my order and got no response. About 12 days later the product was delivered. I'm not happy because I've lost money that I needed on an order I wanted to cancel and still have had no response.”

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Posted 4 years ago

“Poor quality item, not elasticated enough. Could of bought something of better value for less money. Disappointed.”

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Posted 4 years ago

“Bought these to replace a similar order which I didn't receive from TKmaxx. Thought the earings were gorgeous but after receiving the item, I noticed that the stones on both blue sets aren't smooth. They feel and look rough. Slightly disappointed as I thought it's a reputable brand the quality would be great.”

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Posted 4 years ago

“Welly experience sucked if you guys and lady's can not find this item for me. So besides that 3veryrhing I'd and a-okay.”

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Posted 4 years ago

Jon Richard is rated 4.4 based on 5,317 reviews