www.JonRichard.com Reviews

Name: www.JonRichard.com
Address: Tilson Road, Manchester
Rating: 4.36

4.4 Rating 4,457 Reviews

84 %

of reviewers recommend www.JonRichard.com

4.4

Based on 4,457 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Visit Website

Email:

webservice@jonrichard.com

Location:

Tilson Road
Manchester
M23 9GF

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www.JonRichard.com 5 star review on 26th April 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Cute, but it didn't come in the original box. I am not happy.”

Helpful Report

Posted 3 years ago

Hi, we are sorry you are disappointed. If a product comes with a gift box the image online will include this - unfortunately not all our products come with gift boxes. We have boxes available on our website pricing between £1 and £4. I hope this helps or any future purchases.

Posted 3 years ago

“I have returned item as necklace was broken Returned by Hermes on 30 January but no communication as yet from Jon Richard for replacement or refund of item.”

Helpful Report

Posted 3 years ago

Hi, we’re sorry for this inconvenience. If you contact customerservice@jonrichard.com, they will help to resolve this issue and hopefully track down your return. Thank you, Jon Richard

Posted 3 years ago

“The image in the advertising didn't match what was provided apart from the bracelet pendent. Bracelet its self is made with stretchable plastic which is really thin and surrounded by metal that looks cheap. Dissapointed it was delivered in a self sealed plastic bag wrapped in bubble wrap. No gift box etc. Only paid £22 for bracelet but did expect it to come in some sort of box. Was quick delivery and regularly updated with progress of delivery however the quality of product and presentation has put me off buying anything in the future.”

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Posted 3 years ago

“I ordered the earings thinking they was men’s but am guessing there women’s”

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Posted 3 years ago

Hello, we are predominately a womenswear jewellery brand. However, our products can be worn by both genders if you like the style. Hope this helps, Jon Richard

Posted 3 years ago

“I’m not happy with my order at all the lace was extremely weak so the necklace broke I was gutted because it was extremely beautiful but the earrings were beautiful.”

Helpful Report

Posted 3 years ago

Hi, we are really sorry your product broke. Please email customerservice@jonrichard.com and they will sort you a replacement out. Thank you, Jon Richard

Posted 3 years ago

“I received the wrong order. Not good quality 🙄”

Helpful Report

Posted 3 years ago

Hi, We are really sorry you received the wrong order. Please email customerservice@jonrichard.com and they will look into this. Thank you, Jon Richard.

Posted 3 years ago

“I returned an item on 17/11 but have still heard nothing about a refund. Using the same method for returns with other companies, I've had money in my account as soon as the return goods have been scanned in the shop. The Jon Richard experience is disappointing by comparison. The returns process itself is simple and you don't have to pay for returns.”

Helpful Report

Posted 3 years ago

Hi, we are really sorry about this. I have forwarded this onto our customer service team and they will look into this as soon as possible. Many Thanks, Jon Richard

Posted 3 years ago

“Pendant was lovely but the chain was more for a child’s neck so no good for my wedding day”

Helpful Report

Posted 3 years ago

Hi, We are very sorry you are disappointed with your product. Please contact our customer service team at customerservice@jonrichard.com and they will help resolve this. Thank you, Jon Richard

Posted 3 years ago

“Earrings came damaged. I really think more sturdy packaging is needed when posting delicate earrings. I payed on paypal and when a staff member tried to issue with a refund the barcode wouldnt scan. It had to be refunded manually. A correct invoice / receipt would have helped. The assistant was very helpful.”

Helpful Report

Posted 3 years ago

Hi, We are very sorry you received damaged earrings. I will make customer service aware of this and will get this resolved for future issues. Thank you, Jon Richard

Posted 3 years ago

“I ordered three items from your collection via Debenhams for my friends 60th birthday. The items are beautiful and I have kept all three items. However, I am very disappointed that none of these items arrived in gift boxes- in bubble wrap only. As they are gifts how can I give to my friend wrapped in bubble wrap? In total I spent £ 61 pounds and no presentation boxes? If you are not willing to provide boxes for free then at least give the option to pay for boxes. I am sure if I had not bought on line but in store the items would all have been in gift boxes.”

Helpful Report

Posted 3 years ago

Hi Julie, We are sorry you are disappointed. If a product comes with a gift box the image online will include this - unfortunately not all our products come with gift boxes. We have boxes available on our website pricing between £1 and £4. I hope this has helped.

Posted 3 years ago

“I ordered a necklace but I never received it. I didn't receive any communication to say that it was out of stock. I only discovered this when I looked at my banking online and discovered I had been refunded. I do love Jon Richard Simply Silver jewellery but this time I was a bit disappointed that I never received an email explaining what had happened.”

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Posted 3 years ago

“Slide fell apart only wore it once”

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Posted 3 years ago

“Disappointed the bracelet cost £26 pound and it wasn’t in a box just in plastic cover”

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Posted 3 years ago

“Ordered 2 bracelets, poor quality for the price even in the sale. Very flimsy looking.”

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Posted 3 years ago

“Very disappointed with my items SEND them back Not worth the money too small Was a gift to friends”

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Posted 3 years ago

“I had to send my order back as it was supposed to be a matching set, blue necklace and white earrings are what I received. I am still waiting for my money back and its over a week.”

Helpful Report

Posted 3 years ago

A member of of customer service team will be in touch.

Posted 3 years ago

“I already return some of items on 18 March, but still not received the refund yet.”

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Posted 4 years ago

“Diamond came out of that neckless wasnt happy”

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Posted 4 years ago

“Delivery wasn't the quickest. And the necklace and bracelet wasn't the quality I expected for the price. Really tinny, links were dinted, t bar had a flaw/hole in. 925 stamps arent consistent but I don't know much about jewellery so will have to trust its genuine.”

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Posted 4 years ago

“Some items arrived scratched or broken, others items were quite nice.”

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Posted 4 years ago

www.JonRichard.com is rated 4.4 based on 4,457 reviews