Jon Richard Reviews

Name: Jon Richard
Address: Tilson Road, Manchester
Rating: 4.37

4.4 Rating 5,317 Reviews

84 %

of reviewers recommend Jon Richard

4.4

Based on 5,317 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

Visit Website

Email:

webservice@jonrichard.com

Location:

Tilson Road
Manchester
M23 9GF

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Jon Richard 5 star review on 22nd July 2025

Anonymous

Jon Richard 5 star review on 23rd June 2025

Verified Customer

109

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Bracelet arrived with stone missing. I returned this and requested an update , Customer Services sent a very blunt email which did not include the requested update. No bracelet , no replacement and no refund”

Helpful Report

Posted 1 week ago

“I received two items necklace and earrings. Delivery was prompt and matching jewellery was lovely. The reason for only 2 stars is the earrings sent are faulty. I’ve sent two emails to customer service explaining the fault but have had no communication back as to what I do to exchange for a new pair.”

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Posted 1 week ago

“Not arrived”

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Posted 2 months ago

“Considering I ordered a pair of earrings at £38:00online on the 2nd of June and still waiting on delivery not very helpful sending e mails numerously not great customer service.I won't be ordering anything online anymore.”

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Posted 2 months ago

“Unfortunately the fascinator I received was of very poor quality, with part of it coming apart and glue residue elsewhere.”

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Posted 2 months ago

“I placed an order for many pieces. They are all lovely but the dearest necklace was missing. I notified company. I sent copy of invoice. Not replied. It’s a gift and I bought earrings to match. I have emailed them several times. 😡😡”

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Posted 4 months ago

“Jewellery was stunning, however the bracelet broke the first time I wore it”

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Posted 4 months ago

“Lovely Jewellery but I had a terrible experienve trying to get A Toggle bracelet gift box that was broken Replaced. I spent over £200 in all for all my bridesmaids. They wanted evidrnce of the broken box and reference. To buy one was costing £4 plus £3 postage Why when it was faulty should I have to pay an extra £7. My last email was ignored.”

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Posted 6 months ago

“i don't have any experience i want help only her”

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Posted 6 months ago

Hi there, Please reach out to our customer service team as customerservice@jonrichard.com Thanks,

Posted 6 months ago

“Delivery was brilliant but the brooch wasn't. After great difficulty in trying to unattach the item from the box, the delicate fastening pin became bent, and despite straightening it, it continued to pop open and fall off my dress. I was disappointed as I wanted to wear this heart shaped brooch on Valentine's Day in tribute to my late husband., and when it fell to the ground on the day I felt lost. I appreciate that I could have returned it, but really didn't have the want to do so. I submitted this review for the company to look at the packaging and make it easier for those with less nimble fingers; and advise those who are purchasing the broach to take care when unpacking it.”

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Posted 6 months ago

“Didn't receive my items”

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Posted 7 months ago

“Well the jewellery I have received has been lovely, my last order has gone missing, so I'm having to see if I can find it at my Royal mail depot.”

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Posted 7 months ago

“Earrings arrived without a gift box. Made in Thailand on the card. Overpriced for quality of product. Won't bother again.”

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Posted 8 months ago

“I’ve emailed their customer service team but have not received any response back”

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Posted 8 months ago

“Disappointed with the quality of the jewellery and the boxes they are in.”

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Posted 8 months ago

“Products are lovely but they come with no boxes which isn’t great as it’s a gift.”

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Posted 9 months ago

“Purchased 2 pairs of Nice clip on earings but unfortunately the rubber piece at the back of both pairs fell off upon first wearing and I can’t manage to put it back on.”

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Posted 10 months ago

“The quality of the items I ordered were not what I hoped for but I returned them & have gotten a very prompt refund.”

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Posted 11 months ago

“Ordered some earrings , paid for next day delivery. They arrived over a week late.”

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Posted 1 year ago

“The back of one of the earrings broke after only wearing it for 2 days!”

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Posted 1 year ago

Jon Richard is rated 4.4 based on 5,317 reviews