Jon Richard Reviews

Name: Jon Richard
Address: Tilson Road, Manchester
Rating: 4.36

4.4 Rating 5,672 Reviews

83 %

of reviewers recommend Jon Richard

4.4

Based on 5,672 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email
Queries Resolved In	Over A Week

Visit Website

Email:

webservice@jonrichard.com

Location:

Tilson Road
Manchester
M23 9GF

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Jon Richard 5 star review on 22nd July 2025

Anonymous

Jon Richard 5 star review on 23rd June 2025

Verified Customer

109

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I ordered a jewellery 3 piece set for my wedding. I tried on the bangle and it broke in half. I didn't find customer services particularly helpful. I have returned the set and am waiting for my refund.”

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Posted 1 week ago

“I have placed two orders with you recently and both orders once received had a wrong item inside and did not match the paperwork.”

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Posted 1 month ago

“Very Disappointed with my order hence I returned it. I purchased what I thought was a set of turquoise stone jewellery however when it arrived the stone was some form of resin. Not yet had any acknowledgement of my return.”

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Posted 1 month ago

“I have left multiple emails and messages regarding my recent order delivery of two Clover bracelets. The mother pearl bracelet came missing one of the stones. Frankly, I don’t know how it could’ve been packed that way without someone doing the quality control Check. But in any regard, no one has responded to rectify this.”

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Posted 1 month ago

“Cute stuff for the price but the quality is not very good.”

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Posted 1 month ago

“Delivery was very quick. I can't fault the service.”

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Posted 2 months ago

Thanks for your feedback, we’re really glad to hear your delivery arrived quickly and that the service met your expectations! We’re sorry to see the 2-star rating though, and we’d love to understand what we could have done better to improve your experience. If there’s anything that didn’t meet your expectations, please feel free to share more details by emailing our customer services email : customerservice@jonrichard.com so we can put it right. We hope to have the chance to serve you again and provide a 5-star experience next time.

Posted 2 months ago

“It would have been helpful to be informed that one of the items was canceled before the order was processed. I wasn’t given the option to choose a replacement or cancel the entire order, which would have been appreciated. It’s disappointing to only find out after receiving the order that an item was removed. Providing customers with the choice to approve substitutions or cancel the full order in such situations would be a much more considerate approach.”

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Posted 3 months ago

“Very small much smaller than the picture I was Very disappointed when you open up the top Earring I can’t even get them to shut on my Ears. I won’t wear them. I have ordered a few pairs now but these were no good.”

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Posted 3 months ago

Hi, We’re really sorry to hear these weren’t right for you, especially as you’ve ordered from us before. All measurements are included in the product description, but we understand it can still be difficult to judge size from photos. Please feel free to get in touch with our team so we can help resolve this. Please Email customerservice@jonrichard.com with your order number and a brief description. Thankyou!

Posted 3 months ago

“Sadly not all of my order was received, the earrings were missing from my delivery and still waiting on replacement. Such a shame as the event I wanted earrings for has now been and gone, and no clarity as to when they will be delivered.”

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Posted 5 months ago

“Disappointed with my purchases.The bracelet looked cheap,presented in a plastic bag.Tags on all 3 purchases have tickets on saying ' made in China' More suitable for a Christmas cracker.”

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Posted 5 months ago

“Easy to use .”

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Posted 6 months ago

“Looks a lot smaller when arrived than in the picture , doesn’t look worth the price. Would have returned if I didn’t need it for last minute present.”

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Posted 6 months ago

“Disappointed with the earrings I purchased as they are not even and look odd however once package was opened I was unable to return them.”

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Posted 7 months ago

“Wrong item sent - wrong code on website i found out myself . I contacted customer services four times, no resolve just automated replies. I wanted necklace on picture on website I gave up and I requested refund last week and still waiting for monies”

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Posted 7 months ago

“Bracelet arrived with stone missing. I returned this and requested an update , Customer Services sent a very blunt email which did not include the requested update. No bracelet , no replacement and no refund”

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Posted 8 months ago

“I received two items necklace and earrings. Delivery was prompt and matching jewellery was lovely. The reason for only 2 stars is the earrings sent are faulty. I’ve sent two emails to customer service explaining the fault but have had no communication back as to what I do to exchange for a new pair.”

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Posted 8 months ago

“Not arrived”

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Posted 11 months ago

“Considering I ordered a pair of earrings at £38:00online on the 2nd of June and still waiting on delivery not very helpful sending e mails numerously not great customer service.I won't be ordering anything online anymore.”

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Posted 11 months ago

“Unfortunately the fascinator I received was of very poor quality, with part of it coming apart and glue residue elsewhere.”

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Posted 11 months ago

“I placed an order for many pieces. They are all lovely but the dearest necklace was missing. I notified company. I sent copy of invoice. Not replied. It’s a gift and I bought earrings to match. I have emailed them several times. 😡😡”

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Posted 1 year ago

Jon Richard is rated 4.4 based on 5,672 reviews