Jon Richard Reviews

Name: Jon Richard
Address: Tilson Road, Manchester
Rating: 4.36

4.4 Rating 5,565 Reviews

83 %

of reviewers recommend Jon Richard

4.4

Based on 5,565 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Visit Website

Email:

webservice@jonrichard.com

Location:

Tilson Road
Manchester
M23 9GF

Write Your review

Tell us how Jon Richard made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Jon Richard 5 star review on 22nd July 2025

Anonymous

Jon Richard 5 star review on 23rd June 2025

Verified Customer

109

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Nice bracelet, unfortunately I snipped the elastic holding it together whilst I snipped the label off!”

Helpful Report

Posted 1 month ago

Thank you for your feedback! We’re glad to hear you like the bracelet. Sorry to hear you accidentally cut the elastic while removing the label. We appreciate your honesty in sharing your experience.

Posted 1 week ago

“It's a good company but response is a bit slow. Might be due to the time of year.”

Helpful Report

Posted 2 months ago

“Looks cheap and not at all attractive as pictured. Chain looks cheap and like it will break”

Helpful Report

Posted 2 months ago

“I received these three items which I was pleased with but they were very poorly presented, no boxes just in a cellophane package. I wasn’t offered an option to purchase boxes at the time of ordering so presumed they would be adaquately presented in a box. I contacted them twice about this issue but still haven’t received a reply,a therefore I won’t be ordering again as I think after sales service should be a priority. Disappointed.”

Helpful Report

Posted 2 months ago

“Somethings are nice others are rubbish”

Helpful Report

Posted 2 months ago

“allthough i was pleased with the price of the earings , i would have prefered them to come in a gift box ,even if the box was cheap”

Helpful Report

Posted 2 months ago

“Disappointed these items were made in China, I try and buy British”

Helpful Report

Posted 3 months ago

“You have some lovely jewellery on you website, however the item i sent back looked bigger in the pictures. It is good that you have free postage but when i sent this set back i ended up paying £2.40 discount??? Really not sure what that is but i did not get my full £24.00 back??? It does just put a damper on using you in the future. I might shop with you again but i will be wary of what i now know.”

Helpful Report

Posted 5 months ago

“The bracelet was pretty and it was delivered quickly but was much lighter and thinner IE less substantial than it looked.”

Helpful Report

Posted 5 months ago

“Item lovely but delivery 3 working days late.”

Helpful Report

Posted 5 months ago

“I was disappointed the necklace chain was very short I bought a longer chain but couldn't fit it through the very small hole on the pendant even though I bought a fine chain. The pendant earrings and bracelet are lovely but I am not able to wear the necklace.”

Helpful Report

Posted 5 months ago

“Product was good as displayed however delivery was a huge issue and contacting you guys was even bigger”

Helpful Report

Posted 5 months ago

“There was an issue with delivery. Royal mail post office refused to accept the product (not me personally). Although the tracking advice was to contact the sender, they were of no help as they just referred back to royal mail tracking (which I already had). Apparently the product was being returned to the sender. I have however now received the product (with no help from Jon Richard) but Royal Mail tracking is still saying it has been returned to sender. The product is of good quality and as expected.”

Helpful Report

Posted 8 months ago

“I have bought quite a few pieces which I have liked. Unfortunately, there has been a couple of occasions where things have gone wrong. Wrong sizes, wrong colour and even on one occasion I returned an item requesting a different size. I received the original item back again. This has not filled me with confidence to order again.”

Helpful Report

Posted 8 months ago

“I like your jewellery and there good prices 👍”

Helpful Report

Posted 9 months ago

“Beautiful but too rigid. Cannot bend it if needed.”

Helpful Report

Posted 9 months ago

“I bought two pairs of lovely earrings really pleased with them. Unfortunately one of the backs for the earrings was broken - very disappointing.”

Helpful Report

Posted 10 months ago

“Disappointed with the service. Returned an item and refund less than I expected.”

Helpful Report

Posted 10 months ago

“no experience”

Helpful Report

Posted 11 months ago

“Little disappointed as the the two chains won’t lie flat and separate”

Helpful Report

Posted 11 months ago

Jon Richard is rated 4.4 based on 5,565 reviews