Jon Richard Reviews

Name: Jon Richard
Address: Tilson Road, Manchester
Rating: 4.37

4.4 Rating 5,317 Reviews

84 %

of reviewers recommend Jon Richard

4.4

Based on 5,317 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

Visit Website

Email:

webservice@jonrichard.com

Location:

Tilson Road
Manchester
M23 9GF

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Jon Richard 5 star review on 22nd July 2025

Anonymous

Jon Richard 5 star review on 23rd June 2025

Verified Customer

109

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The bracelet was pretty and it was delivered quickly but was much lighter and thinner IE less substantial than it looked.”

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Posted 16 hours ago

“Item lovely but delivery 3 working days late.”

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Posted 1 day ago

“I was disappointed the necklace chain was very short I bought a longer chain but couldn't fit it through the very small hole on the pendant even though I bought a fine chain. The pendant earrings and bracelet are lovely but I am not able to wear the necklace.”

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Posted 1 week ago

“Product was good as displayed however delivery was a huge issue and contacting you guys was even bigger”

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Posted 2 weeks ago

“There was an issue with delivery. Royal mail post office refused to accept the product (not me personally). Although the tracking advice was to contact the sender, they were of no help as they just referred back to royal mail tracking (which I already had). Apparently the product was being returned to the sender. I have however now received the product (with no help from Jon Richard) but Royal Mail tracking is still saying it has been returned to sender. The product is of good quality and as expected.”

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Posted 2 months ago

“I have bought quite a few pieces which I have liked. Unfortunately, there has been a couple of occasions where things have gone wrong. Wrong sizes, wrong colour and even on one occasion I returned an item requesting a different size. I received the original item back again. This has not filled me with confidence to order again.”

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Posted 2 months ago

“I like your jewellery and there good prices 👍”

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Posted 3 months ago

“Beautiful but too rigid. Cannot bend it if needed.”

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Posted 3 months ago

“I bought two pairs of lovely earrings really pleased with them. Unfortunately one of the backs for the earrings was broken - very disappointing.”

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Posted 4 months ago

“Disappointed with the service. Returned an item and refund less than I expected.”

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Posted 4 months ago

“no experience”

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Posted 6 months ago

“Little disappointed as the the two chains won’t lie flat and separate”

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Posted 6 months ago

“One of my items was missing.Have e mailed Jon Richard, still haven't had a reply”

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Posted 7 months ago

“Long delivery . Was very disappointed to receive the earrings in bubble wrap in a tatty box . Had to find a nice box to put them in as they were a gift . 😒”

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Posted 7 months ago

“nice but small not indicaed by your photo”

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Posted 8 months ago

“Service - excellent, kept informed, delivery arrived on time. Stars lost as 1. A pre-purchase query I sent about the item was not responded to; 2. Low quality product; 3. The necklace length gave short aswell as longer with extender chain. The item arrived with no extender chain so the necklace is no use to me unless I purchase an extender chain from a different supplier. I would only recommend as children's jewellery. I would not recommend for adults.”

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Posted 8 months ago

“The jewellery was not so bad”

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Posted 8 months ago

“Very disappointed with the way the jewellery was packed. It was a gift for my granddaughter and it wasn't even boxed.”

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Posted 8 months ago

“My daughter in law loved her necklace, but I was shocked when it arrived, just in bubble wrap and no box! A box would have been lovely l, it was £30 and for that price it was expected. I probably wouldn’t order again due to this fact!”

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Posted 8 months ago

“Lovely products, shame about customer service. Sent emails requesting help because needed to know which size box to order because some items did not include them but received no reply. No way to contact you. Phones were not answered either so may not use again.”

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Posted 8 months ago

Jon Richard is rated 4.4 based on 5,317 reviews