Jon Richard Reviews

Name: Jon Richard
Address: Tilson Road, Manchester
Rating: 4.37

4.4 Rating 5,162 Reviews

84 %

of reviewers recommend Jon Richard

4.4

Based on 5,162 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

Visit Website

Email:

webservice@jonrichard.com

Location:

Tilson Road
Manchester
M23 9GF

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Jon Richard 5 star review on 27th May 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I like your jewellery and there good prices 👍”

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Posted 3 weeks ago

“Beautiful but too rigid. Cannot bend it if needed.”

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Posted 3 weeks ago

“I bought two pairs of lovely earrings really pleased with them. Unfortunately one of the backs for the earrings was broken - very disappointing.”

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Posted 1 month ago

“Disappointed with the service. Returned an item and refund less than I expected.”

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Posted 1 month ago

“no experience”

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Posted 3 months ago

“Little disappointed as the the two chains won’t lie flat and separate”

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Posted 3 months ago

“One of my items was missing.Have e mailed Jon Richard, still haven't had a reply”

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Posted 4 months ago

“Long delivery . Was very disappointed to receive the earrings in bubble wrap in a tatty box . Had to find a nice box to put them in as they were a gift . 😒”

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Posted 4 months ago

“nice but small not indicaed by your photo”

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Posted 5 months ago

“Service - excellent, kept informed, delivery arrived on time. Stars lost as 1. A pre-purchase query I sent about the item was not responded to; 2. Low quality product; 3. The necklace length gave short aswell as longer with extender chain. The item arrived with no extender chain so the necklace is no use to me unless I purchase an extender chain from a different supplier. I would only recommend as children's jewellery. I would not recommend for adults.”

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Posted 5 months ago

“The jewellery was not so bad”

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Posted 5 months ago

“Very disappointed with the way the jewellery was packed. It was a gift for my granddaughter and it wasn't even boxed.”

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Posted 5 months ago

“My daughter in law loved her necklace, but I was shocked when it arrived, just in bubble wrap and no box! A box would have been lovely l, it was £30 and for that price it was expected. I probably wouldn’t order again due to this fact!”

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Posted 5 months ago

“Lovely products, shame about customer service. Sent emails requesting help because needed to know which size box to order because some items did not include them but received no reply. No way to contact you. Phones were not answered either so may not use again.”

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Posted 5 months ago

“Exactly what I ordered but slow delivery with no information about the delivery just a confirmation that the order had been taken.”

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Posted 5 months ago

“The jewellery itself is lovely. However, it stated that the items came gift boxed. That wasn’t the case. They came in a clear plastic bag.”

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Posted 5 months ago

“Great site 👍”

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Posted 6 months ago

“Disappointing quality, for the price the bangle was so incredibly light. Would've expected some weight to it. Obviously hollow inside”

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Posted 7 months ago

“Although the bracelet was very pretty I was so disappointed in the presentation, this was a special present and certainly wasn’t cheap and just arrived in a pouch and bubble wrap, no box, no description of the stones, a big let down sadly!”

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Posted 7 months ago

Hi, We are sorry to hear that you were disappointed with your bracelet, some of our products are boxed and some are not. However, this feedback is very useful and helps us to understand how we can improve customer experience in the future. Thank you again, Team Jon Richard

Posted 7 months ago

“Good delivery”

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Posted 7 months ago

Jon Richard is rated 4.4 based on 5,162 reviews