www.JonRichard.com Reviews

Name: www.JonRichard.com
Address: Tilson Road, Manchester
Rating: 4.36

4.4 Rating 4,453 Reviews

84 %

of reviewers recommend www.JonRichard.com

4.4

Based on 4,453 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Visit Website

Email:

webservice@jonrichard.com

Location:

Tilson Road
Manchester
M23 9GF

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www.JonRichard.com 5 star review on 24th March 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very nice item, as described, shame it's arrived broken, looks like was broken, when been put in the bag! I returned the item and hope for the replacement in good condition!”

Helpful Report

Posted 2 weeks ago

“My order didn’t arrive yet, and it was supposed to arrive between 10-15 days that my order was dispatched, and it’s been 26 days and I haven’t received anything”

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Posted 3 weeks ago

“Item nicely packaged reasonably priced but very disappointed at size. Much smaller than I thought. Thought about returning but it was a gift for a friend abroad.”

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Posted 2 months ago

“Very happy with Jewellery!”

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Posted 2 months ago

“The jewellery itself was lovely and reasonably priced but I left a question on their contact form asking which jewellery box (jewellery didn't come with one so I had to purchase one separately) would best fit my item as it was a gift, and no one bothered getting back to me.”

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Posted 2 months ago

“The pearl necklace I purchased is well made and delivery was prompt.”

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Posted 2 months ago

“service wasn't the worst but wasn't GOOD either unfortunately. could be a one off, I have no idea. bought a necklace/earring set for christmas gift - 1. it got delivered to completely the wrong address, so maybe Jon Richard could ensure tracked postage instead? to avoid these issues. & 2. it was completely the wrong set they sent. 3. it took them OVER a week, to reply to two emails I sent to there customer service email about the issue. no auto response email to let me know they'd received anything or how long it would take them to get back to me. all in all, a bit of a mess about if I'm honest. could be because it's christmas but... still not a great, functional service. disappointed.”

Helpful Report

Posted 3 months ago

Hi there, The end of year is a very busy time for us, and our customer service team experienced a high volume of enquiries. However, we always seek to respond to customers within 1-3 days and we’re very sorry that this did not happen on this occasion. [If you are still waiting to receive your product, please contact us on with your order number and we’ll investigate further.] Kind regards, Jon Richard

Posted 3 months ago

“When I went to wrap Up the bracelet I ordered it was not in the box I sent an email as could not find a phone number and 2 days have passed with no reply from them. Therefore please check your orders and don’t expect a reply from them. Poor customer service.”

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Posted 4 months ago

“I was disappointed with the quality as they look like something I could have bought in Claires Accessories. As the tamper seal was over the front of the earrings, I couldn't look at them through the packaging so I had to break it. It's a shame. They looked lovely on the picture.”

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Posted 4 months ago

“Love the bracelet but the T Bar keeps coming out please resolve”

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Posted 4 months ago

“I was very disappointed the necklace was so thin I paid £20 in sale supposed to be £40 I can’t see that + supposed to have a gift box and it didn’t.”

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Posted 4 months ago

Hi there, Huge apologies you are not satisfied with your order. Please contact our Customer Service team at customerservice@jonrichard.com who can help rectify this for you. Kind regards, Jon Richard

Posted 4 months ago

“I bought a silver necklace for a friend for her birthday. The necklace itself is lovely but it came in a plastic bag. There was no box which makes it look cheap. I still haven't given it to her as I've not been able to buy a gift box as I live in a rural area.”

Helpful Report

Posted 4 months ago

Hi there, We are sorry to hear you're not satisfied with you order. Please contact our Customer Service team at customerservice@jonrichard.com who can help to resolve this for you. Kind regards, Jon Richard

Posted 4 months ago

“Jewellery is lovely, however the way they were packaged was very disappointing. As ordered as my bridal jewellery, it didn't even come in a jewellery box. Just came in a small bubble wrap bag”

Helpful Report

Posted 4 months ago

Hi there, Huge apologies you are not satisfied with your order. Please contact our Customer Service team at customerservice@jonrichard.com who will help get this resolved for you. Kind regards, Jon Richard

Posted 4 months ago

“Lovely items, I needed 5 as gifts for my bridesmaids was a bit disappointed they didn’t come in a little box or bag”

Helpful Report

Posted 4 months ago

Hi there, Thanks for your review! We are sorry to hear you are not completely happy with you order. Please contact our Customer Service team on customerservice@jonrichard.com who can help to resolve this with you. Kind regards, Jon Richard

Posted 4 months ago

“The ring was fine but a bigger finger size than ordered. How do I get a smaller size?”

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Posted 5 months ago

Hi there, We are so sorry you're not completely satisfied with your order. Please reach out to our customer service team at customerservice@jonrichard.com who will help to resolve this for you. Kind regards, Jon Richard

Posted 5 months ago

“Good quality product, good value for money. But sadly, not the right size for my watch”

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Posted 5 months ago

Hi there, Huge apologies your item was not the correct size. Please reach out to our customer service team at customerservice@jonrichard.com who will happily look into this for you. Kind regards, Jon Richard

Posted 5 months ago

“Disappointed with colour as really pink on picture but came back as clear colour but still nice earrings. Almost felt as if wrong colour had been sent. No time to return as needed earrings for wedding.”

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Posted 7 months ago

“Ordered a necklace set and whilst it was nice it wasn’t a WOW piece but it was ok”

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Posted 7 months ago

“Beautiful colour just what I was looking for to go with a wedding outfit, the bracelet was lovely and the necklace was lovely but the necklace just wouldn't stay in place to show the lovely coloured stones, kept twisting to show the back so sadly returned. Still waiting for a refund but only returned last week don't know how long it takes”

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Posted 8 months ago

“Sadly of the three brooches only two were the true colour in photograph. The rose gold one was very faded. Not good”

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Posted 9 months ago

Hi, thank you for your recent review. If you are not completely satisfied with your purchase you can return the goods within 28 days of receipt for a refund. We also offer free returns for all UK orders. Our full returns policy can be found in the following link - https://www.jonrichard.com/returns-policy-i5 Thank you, Jon Richard

Posted 9 months ago

www.JonRichard.com is rated 4.4 based on 4,453 reviews