Jon Richard Reviews

Name: Jon Richard
Address: Tilson Road, Manchester
Rating: 4.37

4.4 Rating 5,319 Reviews

84 %

of reviewers recommend Jon Richard

4.4

Based on 5,319 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

Visit Website

Email:

webservice@jonrichard.com

Location:

Tilson Road
Manchester
M23 9GF

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Jon Richard 5 star review on 22nd July 2025

Anonymous

Jon Richard 5 star review on 23rd June 2025

Verified Customer

109

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I received the wrong item and it was for my daughters prom. I then had to return the item and pay my return postage, having already paid for express delivery! I asked for the cost of the return postage to be covered in my item refund and it was not! Ordered the correct item elsewhere and received it correctly and in time for the prom. Won't be buying from here again!”

Helpful Report

Posted 1 year ago

“Not happy with the service provided the wrong earrings were sent I repeatedly emailed customer service I had no reply I will never order from them again.”

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Posted 1 year ago

“I really love the jewellery. The reason I rate it 2 because I order 3 pieces to gift to someone and only one came into the original box”

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Posted 1 year ago

Hi there, We are so sorry to hear this, please reach out to customerservice@jonrichard.com if you are missing items from your delivery. Kind regards, Jon Richard

Posted 1 year ago

“Lovely earring and necklace set. Shame about the customer service weeks waiting for item to arrive and no response about where it is until the day it arrived. I wouldn’t take the risk of ordering from this site again.”

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Posted 1 year ago

“I thought the product was a much lower quality than that expected.”

Helpful Report

Posted 1 year ago

Hi there, We are sorry to hear this - If you are not completely satisfied with your purchase you can return your item for a full refund using our free returns service. Kind regards, Jon Richard

Posted 1 year ago

“The despatch email, should have contained tracking information, but didn't. It said to contact you via email if the article hadn't arrived after 5 days which it didn't. I emailed you twice but got no reply. You do not have a phone number to call customer support, hence the poor score There is no live chat or telephone number, amd you ignore emails. You never replied, the bracelet just turned up after about 8 days”

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Posted 1 year ago

“I was a bit let down as these earrings for were my civil wedding ceremony and as soon as I put them on, they broke. They were the clip ons, but that's still unaceptable.”

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Posted 1 year ago

“The items I eventually received where very nice. However the item I was particularly wanting was not delivered, I was not informed there was a problem and only realised I would not receive it when my bank advised I had a refund! No explanation on the delivery note, the item was just crossed off. I was asked for a review a week before the items had been delivered.”

Helpful Report

Posted 1 year ago

Hi there, We always aim to deliver the best service to our customers and we’re sorry we had to cancel your item. The end of the year is a very busy time for us but as soon as we realised your order was out of stock, we refunded you the money straight away. Kind regards, Jon Richard

Posted 1 year ago

“I did not receive my order. You sent me a mail saying I would be getting a refund but no explanation as to why. As this was a Christmas Present I am a bit disappointed. Therefore unable to complete the survey below.”

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Posted 1 year ago

“Refunded the purchase but with absolutely no correspondence as to why / assume product out of stock?!?!?!”

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Posted 1 year ago

Hi there, We are sorry to hear this has happened. Please contact our Customer Service team at customerservice@jonrichard.com who will take a look into this for you. Kind regards, Jon Richard

Posted 1 year ago

“Waiting time far too long”

Helpful Report

Posted 1 year ago

Hi there, Huge apologies in the delay of getting your order. We thank you for your patience during this busy period. If you haven't received your order yet, please contact our Customer Service Team at customerservice@jonrichard.com who can help further with this. Kind regards, Jon Richard

Posted 1 year ago

“Ordered a lovely jewellery set as a Christmas present for a friend. However, a week later get an email saying the order has been cancelled and I received a refund. No idea as to why though?”

Helpful Report

Posted 1 year ago

Hi there, We are sorry to hear this has happened. Please contact our Customer Service team at customerservice@jonrichard.com who can help you further with this. Kind regards, Jon Richard

Posted 1 year ago

“Bubble wrap packaging? . For that price it would have been nice for the product to be in a nice box.”

Helpful Report

Posted 1 year ago

Hi there, Huge apologies you are not happy with your order. Please contact our Customer Service team at customerservice@jonrichard.com who can help to resolve this for you. Kind regards, Jon Richard

Posted 1 year ago

“Bracelet was too small. will gift it to Grandaughter now”

Helpful Report

Posted 1 year ago

Hi there, Huge apologies you are not satisfied with your order. Please contact our Customer Service team at customerservice@jonrichard.com who will help to resolve this for you. Kind regards, Jon Richard

Posted 1 year ago

“Chain was knotted when it arrived”

Helpful Report

Posted 1 year ago

Hi there, Huge apologies your item was received with a knot in it. Please reach out to our customer service team at customeservice@jonrichard.com who will happily rectify this for you. Kind regards, Jon Richard

Posted 1 year ago

“I wasn't happy with the quality of the products. I have returned them and await a refund”

Helpful Report

Posted 1 year ago

“Bought a set last minute for my wedding. It served its purpose but was disappointed with the quality. The dangly bits didn’t dangle freely if you know what I mean. The necklace was slightly on the short side. It all in my opinion looked a little cheap and if I had had time to look for something else, I would have send this set back. All in all, very expensive what what it is and wouldn’t recommend. Disappointing because I had Jon Richards accessories years ago and they were great, but not this time.”

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Posted 2 years ago

“Pearl earrings - one pearl fell out as soon as I touched the earring. Silver and gold effect earrings- both cushion pads dropped out and so far I’ve not managed to push them back in. Necklace - still in packaging. Not impressed with purchases!”

Helpful Report

Posted 2 years ago

Hi, Thank you for your recent review. If you are not completely satisfied with your purchase you can return the goods within 28 days of receipt for a refund, we also offer free returns for all UK orders. Our Returns policy can be found in the following link - https://www.jonrichard.com/returns-policy-i5 You can also contact our customer service team at customerservice@jonrichard.com for further assistance with your refund/replacement request. Thanks, Jon Richard

Posted 2 years ago

“Stone missing and a little larger than expected”

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Posted 2 years ago

“Hi I ordered two Lipsy bracelet sets they should of came with gift boxes but they didn't come”

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Posted 2 years ago

Hi, thank you for your review. We apologise for the recent issue you experienced and ask you to email our customer service team at customerservice@jonrichard.com to resolve the issue for you as soon as possible. Thanks, Jon Richard

Posted 2 years ago

Jon Richard is rated 4.4 based on 5,319 reviews