Jon Richard Reviews

Name: Jon Richard
Address: Tilson Road, Manchester
Rating: 4.36

4.4 Rating 5,561 Reviews

83 %

of reviewers recommend Jon Richard

4.4

Based on 5,561 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Visit Website

Email:

webservice@jonrichard.com

Location:

Tilson Road
Manchester
M23 9GF

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Jon Richard 5 star review on 22nd July 2025

Anonymous

Jon Richard 5 star review on 23rd June 2025

Verified Customer

109

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I’ve emailed their customer service team but have not received any response back”

Helpful Report

Posted 1 year ago

“Disappointed with the quality of the jewellery and the boxes they are in.”

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Posted 1 year ago

“Products are lovely but they come with no boxes which isn’t great as it’s a gift.”

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Posted 1 year ago

“Purchased 2 pairs of Nice clip on earings but unfortunately the rubber piece at the back of both pairs fell off upon first wearing and I can’t manage to put it back on.”

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Posted 1 year ago

“The quality of the items I ordered were not what I hoped for but I returned them & have gotten a very prompt refund.”

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Posted 1 year ago

“Ordered some earrings , paid for next day delivery. They arrived over a week late.”

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Posted 1 year ago

“The back of one of the earrings broke after only wearing it for 2 days!”

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Posted 1 year ago

“I received the wrong item and it was for my daughters prom. I then had to return the item and pay my return postage, having already paid for express delivery! I asked for the cost of the return postage to be covered in my item refund and it was not! Ordered the correct item elsewhere and received it correctly and in time for the prom. Won't be buying from here again!”

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Posted 1 year ago

“Not happy with the service provided the wrong earrings were sent I repeatedly emailed customer service I had no reply I will never order from them again.”

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Posted 1 year ago

“I really love the jewellery. The reason I rate it 2 because I order 3 pieces to gift to someone and only one came into the original box”

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Posted 1 year ago

Hi there, We are so sorry to hear this, please reach out to customerservice@jonrichard.com if you are missing items from your delivery. Kind regards, Jon Richard

Posted 1 year ago

“Lovely earring and necklace set. Shame about the customer service weeks waiting for item to arrive and no response about where it is until the day it arrived. I wouldn’t take the risk of ordering from this site again.”

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Posted 1 year ago

“I thought the product was a much lower quality than that expected.”

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Posted 1 year ago

Hi there, We are sorry to hear this - If you are not completely satisfied with your purchase you can return your item for a full refund using our free returns service. Kind regards, Jon Richard

Posted 1 year ago

“The despatch email, should have contained tracking information, but didn't. It said to contact you via email if the article hadn't arrived after 5 days which it didn't. I emailed you twice but got no reply. You do not have a phone number to call customer support, hence the poor score There is no live chat or telephone number, amd you ignore emails. You never replied, the bracelet just turned up after about 8 days”

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Posted 1 year ago

“I was a bit let down as these earrings for were my civil wedding ceremony and as soon as I put them on, they broke. They were the clip ons, but that's still unaceptable.”

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Posted 1 year ago

“The items I eventually received where very nice. However the item I was particularly wanting was not delivered, I was not informed there was a problem and only realised I would not receive it when my bank advised I had a refund! No explanation on the delivery note, the item was just crossed off. I was asked for a review a week before the items had been delivered.”

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Posted 2 years ago

Hi there, We always aim to deliver the best service to our customers and we’re sorry we had to cancel your item. The end of the year is a very busy time for us but as soon as we realised your order was out of stock, we refunded you the money straight away. Kind regards, Jon Richard

Posted 2 years ago

“I did not receive my order. You sent me a mail saying I would be getting a refund but no explanation as to why. As this was a Christmas Present I am a bit disappointed. Therefore unable to complete the survey below.”

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Posted 2 years ago

“Refunded the purchase but with absolutely no correspondence as to why / assume product out of stock?!?!?!”

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Posted 2 years ago

Hi there, We are sorry to hear this has happened. Please contact our Customer Service team at customerservice@jonrichard.com who will take a look into this for you. Kind regards, Jon Richard

Posted 2 years ago

“Waiting time far too long”

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Posted 2 years ago

Hi there, Huge apologies in the delay of getting your order. We thank you for your patience during this busy period. If you haven't received your order yet, please contact our Customer Service Team at customerservice@jonrichard.com who can help further with this. Kind regards, Jon Richard

Posted 2 years ago

“Ordered a lovely jewellery set as a Christmas present for a friend. However, a week later get an email saying the order has been cancelled and I received a refund. No idea as to why though?”

Helpful Report

Posted 2 years ago

Hi there, We are sorry to hear this has happened. Please contact our Customer Service team at customerservice@jonrichard.com who can help you further with this. Kind regards, Jon Richard

Posted 2 years ago

“Bubble wrap packaging? . For that price it would have been nice for the product to be in a nice box.”

Helpful Report

Posted 2 years ago

Hi there, Huge apologies you are not happy with your order. Please contact our Customer Service team at customerservice@jonrichard.com who can help to resolve this for you. Kind regards, Jon Richard

Posted 2 years ago

Jon Richard is rated 4.4 based on 5,561 reviews