Jon Richard Reviews

Name: Jon Richard
Address: Tilson Road, Manchester
Rating: 4.36

4.4 Rating 5,561 Reviews

83 %

of reviewers recommend Jon Richard

4.4

Based on 5,561 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Visit Website

Email:

webservice@jonrichard.com

Location:

Tilson Road
Manchester
M23 9GF

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Jon Richard 5 star review on 22nd July 2025

Anonymous

Jon Richard 5 star review on 23rd June 2025

Verified Customer

109

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Earrings came damaged. I really think more sturdy packaging is needed when posting delicate earrings. I payed on paypal and when a staff member tried to issue with a refund the barcode wouldnt scan. It had to be refunded manually. A correct invoice / receipt would have helped. The assistant was very helpful.”

Helpful Report

Posted 5 years ago

Hi, We are very sorry you received damaged earrings. I will make customer service aware of this and will get this resolved for future issues. Thank you, Jon Richard

Posted 5 years ago

“I ordered three items from your collection via Debenhams for my friends 60th birthday. The items are beautiful and I have kept all three items. However, I am very disappointed that none of these items arrived in gift boxes- in bubble wrap only. As they are gifts how can I give to my friend wrapped in bubble wrap? In total I spent £ 61 pounds and no presentation boxes? If you are not willing to provide boxes for free then at least give the option to pay for boxes. I am sure if I had not bought on line but in store the items would all have been in gift boxes.”

Helpful Report

Posted 5 years ago

Hi Julie, We are sorry you are disappointed. If a product comes with a gift box the image online will include this - unfortunately not all our products come with gift boxes. We have boxes available on our website pricing between £1 and £4. I hope this has helped.

Posted 5 years ago

“I ordered a necklace but I never received it. I didn't receive any communication to say that it was out of stock. I only discovered this when I looked at my banking online and discovered I had been refunded. I do love Jon Richard Simply Silver jewellery but this time I was a bit disappointed that I never received an email explaining what had happened.”

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Posted 5 years ago

“Slide fell apart only wore it once”

Helpful Report

Posted 5 years ago

“Disappointed the bracelet cost £26 pound and it wasn’t in a box just in plastic cover”

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Posted 5 years ago

“Ordered 2 bracelets, poor quality for the price even in the sale. Very flimsy looking.”

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Posted 5 years ago

“Very disappointed with my items SEND them back Not worth the money too small Was a gift to friends”

Helpful Report

Posted 5 years ago

“I had to send my order back as it was supposed to be a matching set, blue necklace and white earrings are what I received. I am still waiting for my money back and its over a week.”

Helpful Report

Posted 5 years ago

A member of of customer service team will be in touch.

Posted 5 years ago

“I already return some of items on 18 March, but still not received the refund yet.”

Helpful Report

Posted 5 years ago

“Diamond came out of that neckless wasnt happy”

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Posted 5 years ago

“Delivery wasn't the quickest. And the necklace and bracelet wasn't the quality I expected for the price. Really tinny, links were dinted, t bar had a flaw/hole in. 925 stamps arent consistent but I don't know much about jewellery so will have to trust its genuine.”

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Posted 6 years ago

“Some items arrived scratched or broken, others items were quite nice.”

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Posted 6 years ago

“Didnt look like a pug”

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Posted 6 years ago

“Items were perfect but the gift box of one was damaged and doesn't open properly and is ripped. It was ment for my bridesmaids as a gift so I am disappointed.”

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Posted 6 years ago

“Firstly one item didn’t come on time and I had to chase it then it was resent and sent To the post office cos I had to sign for it which is very inconvenient that’s why I buy online so I can get it delivered. Then I picked up the item and was so small and looks terrible so very disappointed.”

Helpful Report

Posted 6 years ago

“Complicated checkout process”

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Posted 6 years ago

“Purchase arrived without the gift box. I send an email (by replying to email from JonRichard) asking to rectify, only to find out the following day, that that email was a 'no reply' email, so they never received it. By that time the birthday has arrived and gift box would have been late anyway.”

Helpful Report

Posted 6 years ago

“The packaging you get when buying online is cheap and not like in the shop, where the head accessories are nicely put in boxes but you recieve a bubble wrapped itemed. The earings I bought don’t look any nicer than the usual ones you can find everywhere but for a third of the price I paid for these. On the earings you can also see the glue on the pearls and doesn’t look high quality at all, items like this cannot be returned and unfortunately I am left with earings that I will probably never wear.”

Helpful Report

Posted 6 years ago

“The products themselves - a silver plated crystal tennis bracelet for £10.50 and a silver Swarovski crystal tennis necklace for £28 - very absolutely lovely. What I found unacceptable was that these items arrived in a small jiffy bag and both were just in a clear plastic packet - not gift boxed at all and somewhat crumpled - in fact NOTHING to say they were from Jon Richard at all!! Not even a label on them said that!! It's just my opinion, but they should have come in gift boxes with the Jon Richard name on them - that way they would have been safer packaged that just in a jiffy bag. After all, I did pay £5 for delivery costs. If it wasn't for that, I would have put good or even very good as they arrived very promptly. This was ordered just before Christmas so was obviously a gift. I put them in my own little box with the Jon Richard compliment slip sellotaped on the front so my daughter would know it was a quality gift and not a cheap one. My 17 year old daughter absolutely loves them.”

Helpful Report

Posted 6 years ago

“The earings were lovely the gift box was to small for the earings they did not sit well in the box and the box fell to bits had to fix it . Bought for my friends 60th birthday so i was not impressed.”

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Posted 7 years ago

Jon Richard is rated 4.4 based on 5,561 reviews