Jon Richard Reviews

Name: Jon Richard
Address: Tilson Road, Manchester
Rating: 4.36

4.4 Rating 5,563 Reviews

83 %

of reviewers recommend Jon Richard

4.4

Based on 5,563 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Visit Website

Email:

webservice@jonrichard.com

Location:

Tilson Road
Manchester
M23 9GF

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Jon Richard 5 star review on 22nd July 2025

Anonymous

Jon Richard 5 star review on 23rd June 2025

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109

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Pendant was lovely but the chain was more for a child’s neck so no good for my wedding day”

Helpful Report

Posted 5 years ago

Hi, We are very sorry you are disappointed with your product. Please contact our customer service team at customerservice@jonrichard.com and they will help resolve this. Thank you, Jon Richard

Posted 5 years ago

“Earrings came damaged. I really think more sturdy packaging is needed when posting delicate earrings. I payed on paypal and when a staff member tried to issue with a refund the barcode wouldnt scan. It had to be refunded manually. A correct invoice / receipt would have helped. The assistant was very helpful.”

Helpful Report

Posted 5 years ago

Hi, We are very sorry you received damaged earrings. I will make customer service aware of this and will get this resolved for future issues. Thank you, Jon Richard

Posted 5 years ago

“I ordered three items from your collection via Debenhams for my friends 60th birthday. The items are beautiful and I have kept all three items. However, I am very disappointed that none of these items arrived in gift boxes- in bubble wrap only. As they are gifts how can I give to my friend wrapped in bubble wrap? In total I spent £ 61 pounds and no presentation boxes? If you are not willing to provide boxes for free then at least give the option to pay for boxes. I am sure if I had not bought on line but in store the items would all have been in gift boxes.”

Helpful Report

Posted 5 years ago

Hi Julie, We are sorry you are disappointed. If a product comes with a gift box the image online will include this - unfortunately not all our products come with gift boxes. We have boxes available on our website pricing between £1 and £4. I hope this has helped.

Posted 5 years ago

“I ordered a necklace but I never received it. I didn't receive any communication to say that it was out of stock. I only discovered this when I looked at my banking online and discovered I had been refunded. I do love Jon Richard Simply Silver jewellery but this time I was a bit disappointed that I never received an email explaining what had happened.”

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Posted 5 years ago

“Slide fell apart only wore it once”

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Posted 5 years ago

“Disappointed the bracelet cost £26 pound and it wasn’t in a box just in plastic cover”

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Posted 5 years ago

“Ordered 2 bracelets, poor quality for the price even in the sale. Very flimsy looking.”

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Posted 5 years ago

“Very disappointed with my items SEND them back Not worth the money too small Was a gift to friends”

Helpful Report

Posted 5 years ago

“I had to send my order back as it was supposed to be a matching set, blue necklace and white earrings are what I received. I am still waiting for my money back and its over a week.”

Helpful Report

Posted 5 years ago

A member of of customer service team will be in touch.

Posted 5 years ago

“I already return some of items on 18 March, but still not received the refund yet.”

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Posted 5 years ago

“Diamond came out of that neckless wasnt happy”

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Posted 5 years ago

“Delivery wasn't the quickest. And the necklace and bracelet wasn't the quality I expected for the price. Really tinny, links were dinted, t bar had a flaw/hole in. 925 stamps arent consistent but I don't know much about jewellery so will have to trust its genuine.”

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Posted 6 years ago

“Some items arrived scratched or broken, others items were quite nice.”

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Posted 6 years ago

“Didnt look like a pug”

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Posted 6 years ago

“Items were perfect but the gift box of one was damaged and doesn't open properly and is ripped. It was ment for my bridesmaids as a gift so I am disappointed.”

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Posted 6 years ago

“Firstly one item didn’t come on time and I had to chase it then it was resent and sent To the post office cos I had to sign for it which is very inconvenient that’s why I buy online so I can get it delivered. Then I picked up the item and was so small and looks terrible so very disappointed.”

Helpful Report

Posted 6 years ago

“Complicated checkout process”

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Posted 6 years ago

“Purchase arrived without the gift box. I send an email (by replying to email from JonRichard) asking to rectify, only to find out the following day, that that email was a 'no reply' email, so they never received it. By that time the birthday has arrived and gift box would have been late anyway.”

Helpful Report

Posted 6 years ago

“The packaging you get when buying online is cheap and not like in the shop, where the head accessories are nicely put in boxes but you recieve a bubble wrapped itemed. The earings I bought don’t look any nicer than the usual ones you can find everywhere but for a third of the price I paid for these. On the earings you can also see the glue on the pearls and doesn’t look high quality at all, items like this cannot be returned and unfortunately I am left with earings that I will probably never wear.”

Helpful Report

Posted 6 years ago

“The products themselves - a silver plated crystal tennis bracelet for £10.50 and a silver Swarovski crystal tennis necklace for £28 - very absolutely lovely. What I found unacceptable was that these items arrived in a small jiffy bag and both were just in a clear plastic packet - not gift boxed at all and somewhat crumpled - in fact NOTHING to say they were from Jon Richard at all!! Not even a label on them said that!! It's just my opinion, but they should have come in gift boxes with the Jon Richard name on them - that way they would have been safer packaged that just in a jiffy bag. After all, I did pay £5 for delivery costs. If it wasn't for that, I would have put good or even very good as they arrived very promptly. This was ordered just before Christmas so was obviously a gift. I put them in my own little box with the Jon Richard compliment slip sellotaped on the front so my daughter would know it was a quality gift and not a cheap one. My 17 year old daughter absolutely loves them.”

Helpful Report

Posted 6 years ago

Jon Richard is rated 4.4 based on 5,563 reviews