www.JonRichard.com Reviews

Name: www.JonRichard.com
Address: Tilson Road, Manchester
Rating: 4.37

4.4 Rating 4,473 Reviews

84 %

of reviewers recommend www.JonRichard.com

4.4

Based on 4,473 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Visit Website

Email:

webservice@jonrichard.com

Location:

Tilson Road
Manchester
M23 9GF

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www.JonRichard.com 5 star review on 10th May 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The earrings stud piece is shorter than should be. Fall down from my ears as the flower is too heavy. Unfortunately because of health and safety the company dosnt accept back the item. I read on the website. It was absolutely wasted money”

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Posted 5 years ago

“I had express delivery and didn’t come when I expected it to and when it did arrive the gift box was all bent meaning I couldn’t really use it”

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Posted 5 years ago

Hi Ella. Thank you for your comments. I believe this has been resolved with our Customer Service Team. Should you have any issues/queries with future purchases we are always happy to assist!

Posted 5 years ago

“The jewellery was not as the picture and expectation was a pink set but were a creamy white,they were to be worn with a pink bridesmaid dress. It was ordered late in the day so no time to change it. Did speak to customer service who were polite but denied that they were supposed to be pink although the invoice stated pink.”

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Posted 5 years ago

“I ordered a bracelet for a present, which arrived broken. I had to go out and buy a different gift.”

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Posted 5 years ago

Hi, I am sorry to hear that your items arrived in this condition. Please contact our Customer Service team should you require assistance with a return/exchange.

Posted 5 years ago

“The earrings arrived with half of the stones missing!!! Very disappointed. I have returned them.”

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Posted 6 years ago

Hi. Thank you for your comments. We will check the item from your order and pass your feedback onto the relevant departments.

Posted 6 years ago

“I bought 2 items from Jon Richards. The box for one item was broken and there was a stone missing from the other.”

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Posted 6 years ago

Thank you for your valued feedback. I am sorry to hear about the damage to your box and item. Please contact our Customer Service team on 0161 946 4371 and we will be happy to get this sorted for you.

Posted 6 years ago

“Was really disappointed in how my bridesmaids hair slides came, the packaging in the shops was beautiful but home delivery just wrapped in bubble wrap, for the money I spent I was disappointed in how they arrived.”

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Posted 6 years ago

Thank you for your comments. This is something we are currently reviewing so we really value and appreciate your feedback on this matter.

Posted 6 years ago

“Size too small. Quality too thin. Prefer to handle goods and inspect before buying on line or a better brand!”

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Posted 6 years ago

Thank you for your comments. We really appreciate your feedback and will pass your comments onto the relevant departments.

Posted 6 years ago

“You have a very nice goods. But I didn’t receive my order until now :(”

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Posted 6 years ago

“I ordered a hand chain bracelet and a big diamonte was missing but it was for a christmas present so i had to give it. Really upset that this had happened”

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Posted 6 years ago

Thank you for your feedback. Please contact our customer services on 0161 946 4371 where a member of our team will be happy to assist you in resolving the matter.

Posted 6 years ago

“Received bracelet tried on and broke in my hand. Rang to arrange replacement and to return broken one not heard anything for the passed week. Was told that would receive an email if item was in stock and replacement sent but still nothing.”

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Posted 6 years ago

I believe this has now been resolved by our customer service team. We apologise for any inconvenience.

Posted 6 years ago

“Poorly presented item.”

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Posted 6 years ago

“Found it hard to find what I was looking for. When I went back to look at a item again I couldn't find it after 3 evenings of looking. Got so fed up!”

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Posted 6 years ago

Hi Heather, Customer feedback is always appreciated. We are constantly looking to see how we can better the user experience. Could you please tell us what it was you were looking for; maybe we can make some changes to help others navigate the site. Thank you. kind regards Jon Richard Customer Services

Posted 6 years ago

“Not Happy the earrings I bought went down to half the price I paid a couple of days later”

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Posted 6 years ago

“I thought the bangle was real silver”

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Posted 6 years ago

“I sent five items back and still haven't been notified of refund.”

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Posted 6 years ago

“I bought a necklace which I wore over a weekend. It went black including the pendant, so it went in the bin. I will never buy from this company again.”

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Posted 6 years ago

“The site and ordering was straightforward my issue,wad with the item purchased”

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Posted 6 years ago

“Two keyrings ordered, one arrived broken, already returned. Waiting for replacement.”

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Posted 6 years ago

“Everything was super except a necklace I bought broke qhn I was putting it on the first time.”

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Posted 6 years ago

www.JonRichard.com is rated 4.4 based on 4,473 reviews