Jon Richard Reviews

Name: Jon Richard
Address: Tilson Road, Manchester
Rating: 4.37

4.4 Rating 5,319 Reviews

84 %

of reviewers recommend Jon Richard

4.4

Based on 5,319 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

Visit Website

Email:

webservice@jonrichard.com

Location:

Tilson Road
Manchester
M23 9GF

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Jon Richard 5 star review on 22nd July 2025

Anonymous

Jon Richard 5 star review on 23rd June 2025

Verified Customer

109

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Some earrings don't look anything like the pictures.”

Helpful Report

Posted 2 years ago

Hi, thank you for your recent review. We are sorry to hear that you weren't completely satisfied with your recent purchase. Please contact our customer service team at customerservice@jonrichard.com to help to resolve your order query and enable us to investigate the above item/s further. Thank you.

Posted 2 years ago

“The earring was very pretty but the prong that goes through the ear was too thick and not sturdy. Metal was weak.”

Helpful Report

Posted 3 years ago

Hi, we are sorry to hear you weren't completely satisfied with your purchase. You can return the goods within 28 days of receipt for a refund. We also offer free returns for all UK orders. Thank you, Jon Richard.

Posted 2 years ago

“The boxes a lot of the items came in were all broken which makes it impossible to use if an item is a gift. Really disappointing. I had to fix a necklace that came broken myself and the necklaces came all tangled up in the boxes so it's hardly a surprise. Although nice items, as I said, the boxes all broken, one necklace broken and the others all tangled.. not impressed.”

Helpful Report

Posted 3 years ago

Hi, we are very sorry to hear about the issues you experienced with your recent order. We take great care when selecting and packing our items and we hope they reach you in perfect condition, however if they arrived damaged we apologise and ask you follow the below returns procedure. https://www.jonrichard.com/returns-policy-i5 Our customer service team email address is customerservice@jonrichard.com for any further order queries. Thank you, Jon Richard

Posted 3 years ago

“I bought 3 earrings, only 2 arrived and one of them was really small not even similar to the announced on the website.”

Helpful Report

Posted 3 years ago

Hi, we are very sorry to hear about the issues you experienced with your recent order, we are investigating accordingly. Please don't hesitate to contact our customer service team at customerservice@jonrichard.com with any further queries. Thank you, Jon Richard

Posted 3 years ago

“Product very good but customer care not very good,tried to amend an order but only contact that seemed available was e mail,which I tried but unsuccessful could not find a telephone contact and received no reply very poor”

Helpful Report

Posted 3 years ago

Hi, thank you for your review and apologies for any inconvenience caused. For order queries, please contact our customer service team at customerservice@jonrichard.com who will respond as soon as possible. If you are not completely satisfied with your purchase you can return the goods within 28 days of receipt for a refund. We also offer free returns for all UK orders. Our full returns policy can be found in the following link - https://www.jonrichard.com/returns-policy-i5 Thank you, Jon Richard

Posted 3 years ago

“Unhappy Doesn’t look as shown in pictures Quite pricey”

Helpful Report

Posted 3 years ago

Hi, we are sorry to hear this. You can return your goods within 28 days of receipt for a refund, we also offer free returns for all UK orders. Please find our full returns policy in the following link - https://www.jonrichard.com/returns-policy-i5 If you have any further queries regarding your order, please contact our customer service team at customerservice@jonrichard.com with your order reference. Thank you, Jon Richard

Posted 3 years ago

“Items (earrings) were sent in a plastic bag and not at all protected so they arrived damaged. Poor packaging meant the items arrived damaged.”

Helpful Report

Posted 3 years ago

Hi, we are sorry to hear this. We take great care when selecting and packing our items and we hope they reach you in perfect condition, however if they arrived damaged we apologise and ask you follow the below returns procedure. You can return your goods within 28 days of receipt for a refund, we also offer free returns for all UK orders. Please find our full returns policy in the following link - https://www.jonrichard.com/returns-policy-i5 If you have any further queries regarding your order, please contact our customer service team at customerservice@jonrichard.com with your order reference. Thank you, Jon Richard

Posted 3 years ago

“Heart pin earings snapped on second day”

Helpful Report

Posted 3 years ago

“I was sent a wrong consignment. It was complete breach of contract. They sent me a different pair of earrings and contact to call except email. No costumer care.”

Helpful Report

Posted 3 years ago

Hi, we are sorry to hear this. Our customer service team have contacted you to resolve your recent issue via the following email address - customerservice@jonrichard.com. Thank you, Jon Richard

Posted 3 years ago

“Beautiful ring but had to send it back and ordered a different size , all went through and money was taken only then to just receive a refund , no email explaining so I made contact to be told it was out of stock ! Very dissapointed”

Helpful Report

Posted 3 years ago

“Very disappointed, this item came in a bubble wrap bag, not boxed, it’s a wedding hair piece that has no protection wish I had gone to a shop it would have been more money but in better condition”

Helpful Report

Posted 3 years ago

Hi, we are sorry to hear this. To be as kind to the planet as possible, your jewellery may not come in a gift box, unless specified. If you are not completely satisfied with your purchase you can return the goods within 28 days of receipt for a refund, we also offer free returns for all UK orders. Please find our full returns policy in the following link - https://www.jonrichard.com/returns-policy-i5 If you have any further queries regarding your order, please don't hesitate to contact our customer service team at customerservice@jonrichard.com. Thank you, Jon Richard

Posted 3 years ago

“Beautiful jewellery but needs extender pieces and they don’t fit through link in bracelet so unable to wear Emailed customer service and haven’t had a response”

Helpful Report

Posted 3 years ago

Hi, we are sorry to hear this. If you are not completely satisfied with your purchase you can return the goods within 28 days of receipt for a refund, we also offer free returns for all UK orders. Please find our full returns policy in the following link - https://www.jonrichard.com/returns-policy-i5 Thank you, Jon Richard

Posted 3 years ago

“Please make your packing large, it’s hard to see the earrings in such a tight plastic sachet. You end up opening the sachet therefore making it not returnable due to the breaking of the seal. I’m stuck with some earrings that I don’t like due to that fact.”

Helpful Report

Posted 3 years ago

“My first purchase and two items out of 5 broke first time I wore them!”

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Posted 3 years ago

“I ordered some earrings, which didn't arrive by the suggested delivery date. I emailed Jon Richard to ask for an explanation and was advised that the earrings had been returned and the money had been refunded. I was then advised that the earrings are now out of stock. Very disappointed with the whole customer service experience. I have bought jewellery in the past from Jon Richards in store. Not sure if I will buy online from them again.”

Helpful Report

Posted 3 years ago

“Not very happy with my latest purchase. Jewellery have gone much smaller on sizes. Don't know what happened but the Jewellery sizes has changed much smaller and more expensive now”

Helpful Report

Posted 3 years ago

“Paid £10 for shipping to Ireland and then had to pay another 20% VAT!! I wasnt warned by Jon Richard.com that I would be charged customs. Most UK suppliers warn the customer of this, or else the charge does not apply”

Helpful Report

Posted 3 years ago

“Very poor quality, which you can't tell from the photos on the website. Also the pair of earrings came faulty, one stone was already missing. I wouldn't buy anything else from them and of course, I returned everything. At least they had very good and responsive customer service.”

Helpful Report

Posted 3 years ago

“I don’t have a link to tracker to know when I’ll get the jewels. Didn’t got it yet.”

Helpful Report

Posted 3 years ago

“very cheap looking”

Helpful Report

Posted 3 years ago

Jon Richard is rated 4.4 based on 5,319 reviews