www.JonRichard.com Reviews

Name: www.JonRichard.com
Address: Tilson Road, Manchester
Rating: 4.36

4.4 Rating 4,457 Reviews

84 %

of reviewers recommend www.JonRichard.com

4.4

Based on 4,457 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Visit Website

Email:

webservice@jonrichard.com

Location:

Tilson Road
Manchester
M23 9GF

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www.JonRichard.com 5 star review on 26th April 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Beautiful jewellery, but both my refunds were short, and I have contacted them twice and they haven't replied at all. No jewellery in the world can make up for ignoring your customers. Sorry!”

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Posted 2 years ago

“Nice design but cheap looking”

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Posted 2 years ago

Thank you for your review. We are sorry you were unhappy with your recent purchase. Please contact us directly where we can work to resolve the issue with you at customerservice@jonrichard.com

Posted 2 years ago

“I have always loved Jon RIchard jewellery. I used to buy from Debenhams, even all my wedding jewellery. This was my first time ordering direct via the Jon Richard site. I ordered three items, a mirror which was fine. A necklace to give as a gift and a bangle also as a gift. The items were in the sale but even so the necklace was in a small plastic bag and was so tangled up it was impossible to untangle without breaking it so I sent it back. The bangle was silver coloured with crystals and looked lovely on the website but what arrived would hardly have fitted a child. It was almost like a baby bracelet ... but with a clip and crystals! I sent that back as well. Pity, it was just very disappointing.”

Helpful Report

Posted 2 years ago

Thank you for your review. We are sorry you were unhappy with your recent purchase. Please contact us directly where we can work to resolve the issue with you at customerservice@jonrichard.com

Posted 2 years ago

“It was beautifully presented in a little case. Unfortunately the pin came off the brooch the first time I tried to put it on.”

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Posted 2 years ago

“Recieved my necklace and earrings set to give as a gift to an elderly friend. Very disappointed, but couldn't return as I had opened the little plastic packet to remove the items. According to the advert, the set was reduced from £40 to £20. Surely no one ever paid £40 for that? The stone was minute and the elderly lady would never be able to fasten the chain as it was so fine. Didn't look so tiny in the photos. I am now not able to give it to the lady and now have to spend another £20 somewhere else.”

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Posted 2 years ago

“Purchased pink earings and a long pink pearl necklace to match unfortunately the necklace was more of a cream colour than pink so cant wear them together. However the earrings are lovely”

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Posted 2 years ago

“I bought a hairclip but the photo was incorrect. When it arrived it was a hair comb. Immediately contacted customer service but still no reply, two weeks later. Poor service.”

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Posted 2 years ago

“Really disappointed with the quality! I bought some jewellery for my wedding however when i came to wear the earrings the stone had fallen out of one stud and i hadn't even opened the packet and the hair clips had also snapped and hadn't even been worn, my bridesmaids jewellery from etsy was better quality!”

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Posted 2 years ago

“Good quality but looked a bit different to the picture”

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Posted 2 years ago

“Necklace and bracelet, but the bracelet broke 5 mins into wearing it on wedding day”

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Posted 2 years ago

“The items was very nice but the packaging wasn't very good paid 80 pounds but didn't get a box with bridal jewellery seems very poor to me”

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Posted 2 years ago

“Contacted the company via email to cancel my order and got no response. About 12 days later the product was delivered. I'm not happy because I've lost money that I needed on an order I wanted to cancel and still have had no response.”

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Posted 2 years ago

“Poor quality item, not elasticated enough. Could of bought something of better value for less money. Disappointed.”

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Posted 2 years ago

“Bought these to replace a similar order which I didn't receive from TKmaxx. Thought the earings were gorgeous but after receiving the item, I noticed that the stones on both blue sets aren't smooth. They feel and look rough. Slightly disappointed as I thought it's a reputable brand the quality would be great.”

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Posted 2 years ago

“Welly experience sucked if you guys and lady's can not find this item for me. So besides that 3veryrhing I'd and a-okay.”

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Posted 2 years ago

“The sizes of the earrings portrayed on the website is different from what I received. I will never buy from you again”

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Posted 2 years ago

“Prices are good, quality is not the best I'm afraid this item I bought was very disappointing in fact it broke very easily.”

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Posted 2 years ago

“I haven’t received my order, I keep ringing your number and it says this number doesn’t exist. I ordered the Green trio pear set a month a go and I am still waiting.”

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Posted 2 years ago

Hi, we’re sorry for this inconvenience. It looks like you've been refunded for this. If you still have ant issues please contact customerservice@jonrichard.com, Thank you- Jon Richard

Posted 2 years ago

“I haven’t had the chance too see what the jewellery is like due to it not even being delivered. I’ve been waiting 2-3 weeks to receive the gorgeous set for my wedding and I still have not received anything, been lost in transit for the past week”

Helpful Report

Posted 3 years ago

Hi, we’re sorry for this inconvenience. If you contact customerservice@jonrichard.com, they will help to resolve this issue and get your order to you. Thank you, Jon Richard

Posted 2 years ago

“I bought a bracelet worn it twice and one of the stones has fallen out”

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Posted 3 years ago

Hi, sorry to hear that your item lost a stone. Please contact our customer service at customerservice@jonrichard.com, they will be happy to provide you a replacement. Thank you, Jon Richard

Posted 2 years ago

www.JonRichard.com is rated 4.4 based on 4,457 reviews