Name: Jon Richard
Address: Tilson Road, Manchester
Rating: 4.36

“The set I ordered was lovely. However I was disappointed as the chain on the necklace was knotted. I tried to set angle it but it won’t come out.”

Helpful Report

Posted 3 years ago

Hi, thank you for your review. We are sorry to learn you weren't completely satisfied with your recent order, we offer free UK returns within 28 days of receipt for a refund. Further returns information can be found in the following link - https://www.jonrichard.com/returns-policy-i5 Please don't hesitate to contact our customer service team at customerservice@jonrichard.com for any further enquiries. Thanks, Jon Richard

Posted 3 years ago

“Very small not as discribed”

Helpful Report

Posted 3 years ago

Hi, thank you for your recent review. We have passed these comments on to the relevant team to investigate further. If you are not entirely satisfied with your purchase it can also be returned free of charge for a full refund. Thank you, Jon Richard

Posted 3 years ago

“Previous orders Received damaged necklace which I had to return, last order received necklace that didn’t match the picture which I am to return on Monday and the one thing that is not right is everytime you order the 10 % discount pops up but cannot apply. It looks like it’s something to trick customers. I emailed twice with the screenshot but still not replied. Previously when I reported they did refund me the discount but not this time on my last order. Hopefully they will reply soon”

Helpful Report

Posted 3 years ago

Hi, thank you for your review. Many apologies for the recent issues you have experienced, we have raised these with the relevant teams who are investigating to resolve accordingly. We have also notified our customer service team of your concerns in regards to your last order, they will respond to you as soon as possible. Thank you.

Posted 3 years ago

“Arrived promptly, but unfortunately, it doesn't work...the clasp will not open”

Helpful Report

Posted 3 years ago

Hi, thank you for your review. If you believe an item you have received is faulty, it can be returned using our free returns service for refund or replacement. Please ensure to mark clearly on paperwork if a refund or replacement is required. Alternatively please contact our customer service team who are happy to help with any order queries at customerservice@jonrichard.com Thanks, Jon Richard

Posted 3 years ago

“Service was a bit slow and sadly the riser earrings I ordered don't stay where they should and you can't return earrings once tried.”

Helpful Report

Posted 3 years ago

Hi, thank you for your review. If you believe an item you have received is faulty, it can be returned using our free returns service for refund or replacement. Please ensure to mark clearly on paperwork if a refund or replacement is required. Alternatively please contact our customer service team who are happy to help with any order queries at customerservice@jonrichard.com Thanks, Jon Richard

Posted 3 years ago

“The product is very beautiful however to purchase on line can be difficult if you do not know the size of the stones or gems I ordered something I thought was a small yellow stone I was not sure of the size I didn’t see a photograph example on a finger for guidance The stone was huge when I received it. I wish I had purchased from a store”

Helpful Report

Posted 3 years ago

Hi, thank you for your recent review. We endeavour to include sizing information on all of our product pages under 'Product Details'. If you have a specific query our customer team are here to help and can be contacted at customerservice@jonrichard.com. If you are not completely satisfied with your purchase you can return the goods within 28 days of receipt for a refund, we also offer free returns for all UK orders. Thank you, Jon Richard.

Posted 3 years ago

“Necklace arrived tangled and pendant very small”

Helpful Report

Posted 3 years ago

Hi, thanks for your review. We take great care when selecting and packing our items and we hope they reach you in perfect condition, however if you aren't 100% satisfied we apologise and ask you follow our free UK returns procedure. Further details can be found here - https://www.jonrichard.com/returns-policy-i5 Thanks, Jon Richard

Posted 3 years ago

“Some earrings don't look anything like the pictures.”

Helpful Report

Posted 3 years ago

Hi, thank you for your recent review. We are sorry to hear that you weren't completely satisfied with your recent purchase. Please contact our customer service team at customerservice@jonrichard.com to help to resolve your order query and enable us to investigate the above item/s further. Thank you.

Posted 3 years ago

“The earring was very pretty but the prong that goes through the ear was too thick and not sturdy. Metal was weak.”

Helpful Report

Posted 3 years ago

Hi, we are sorry to hear you weren't completely satisfied with your purchase. You can return the goods within 28 days of receipt for a refund. We also offer free returns for all UK orders. Thank you, Jon Richard.

Posted 3 years ago

“The boxes a lot of the items came in were all broken which makes it impossible to use if an item is a gift. Really disappointing. I had to fix a necklace that came broken myself and the necklaces came all tangled up in the boxes so it's hardly a surprise. Although nice items, as I said, the boxes all broken, one necklace broken and the others all tangled.. not impressed.”

Helpful Report

Posted 3 years ago

Hi, we are very sorry to hear about the issues you experienced with your recent order. We take great care when selecting and packing our items and we hope they reach you in perfect condition, however if they arrived damaged we apologise and ask you follow the below returns procedure. https://www.jonrichard.com/returns-policy-i5 Our customer service team email address is customerservice@jonrichard.com for any further order queries. Thank you, Jon Richard

Posted 3 years ago

“I bought 3 earrings, only 2 arrived and one of them was really small not even similar to the announced on the website.”

Helpful Report

Posted 3 years ago

Hi, we are very sorry to hear about the issues you experienced with your recent order, we are investigating accordingly. Please don't hesitate to contact our customer service team at customerservice@jonrichard.com with any further queries. Thank you, Jon Richard

Posted 3 years ago

“Product very good but customer care not very good,tried to amend an order but only contact that seemed available was e mail,which I tried but unsuccessful could not find a telephone contact and received no reply very poor”

Helpful Report

Posted 3 years ago

Hi, thank you for your review and apologies for any inconvenience caused. For order queries, please contact our customer service team at customerservice@jonrichard.com who will respond as soon as possible. If you are not completely satisfied with your purchase you can return the goods within 28 days of receipt for a refund. We also offer free returns for all UK orders. Our full returns policy can be found in the following link - https://www.jonrichard.com/returns-policy-i5 Thank you, Jon Richard

Posted 3 years ago

“Unhappy Doesn’t look as shown in pictures Quite pricey”

Helpful Report

Posted 3 years ago

Hi, we are sorry to hear this. You can return your goods within 28 days of receipt for a refund, we also offer free returns for all UK orders. Please find our full returns policy in the following link - https://www.jonrichard.com/returns-policy-i5 If you have any further queries regarding your order, please contact our customer service team at customerservice@jonrichard.com with your order reference. Thank you, Jon Richard

Posted 3 years ago

“Items (earrings) were sent in a plastic bag and not at all protected so they arrived damaged. Poor packaging meant the items arrived damaged.”

Helpful Report

Posted 3 years ago

Hi, we are sorry to hear this. We take great care when selecting and packing our items and we hope they reach you in perfect condition, however if they arrived damaged we apologise and ask you follow the below returns procedure. You can return your goods within 28 days of receipt for a refund, we also offer free returns for all UK orders. Please find our full returns policy in the following link - https://www.jonrichard.com/returns-policy-i5 If you have any further queries regarding your order, please contact our customer service team at customerservice@jonrichard.com with your order reference. Thank you, Jon Richard

Posted 3 years ago

“Heart pin earings snapped on second day”

Helpful Report

Posted 3 years ago

Hi, we are sorry to hear this. We take great care when selecting and packing our items and we hope they reach you in perfect condition, however if they arrived damaged we apologise and ask you follow the below returns procedure. You can return your goods within 28 days of receipt for a refund, we also offer free returns for all UK orders. Please find our full returns policy in the following link - https://www.jonrichard.com/returns-policy-i5 If you have any further queries regarding your order, please contact our customer service team at customerservice@jonrichard.com with your order reference. Thank you, Jon Richard

Posted 3 years ago

“I was sent a wrong consignment. It was complete breach of contract. They sent me a different pair of earrings and contact to call except email. No costumer care.”

Helpful Report

Posted 3 years ago

Hi, we are sorry to hear this. Our customer service team have contacted you to resolve your recent issue via the following email address - customerservice@jonrichard.com. Thank you, Jon Richard

Posted 3 years ago

“Beautiful ring but had to send it back and ordered a different size , all went through and money was taken only then to just receive a refund , no email explaining so I made contact to be told it was out of stock ! Very dissapointed”

Helpful Report

Posted 3 years ago

“Very disappointed, this item came in a bubble wrap bag, not boxed, it’s a wedding hair piece that has no protection wish I had gone to a shop it would have been more money but in better condition”

Helpful Report

Posted 3 years ago

Hi, we are sorry to hear this. To be as kind to the planet as possible, your jewellery may not come in a gift box, unless specified. If you are not completely satisfied with your purchase you can return the goods within 28 days of receipt for a refund, we also offer free returns for all UK orders. Please find our full returns policy in the following link - https://www.jonrichard.com/returns-policy-i5 If you have any further queries regarding your order, please don't hesitate to contact our customer service team at customerservice@jonrichard.com. Thank you, Jon Richard

Posted 3 years ago

“Beautiful jewellery but needs extender pieces and they don’t fit through link in bracelet so unable to wear Emailed customer service and haven’t had a response”

Helpful Report

Posted 3 years ago

Hi, we are sorry to hear this. If you are not completely satisfied with your purchase you can return the goods within 28 days of receipt for a refund, we also offer free returns for all UK orders. Please find our full returns policy in the following link - https://www.jonrichard.com/returns-policy-i5 Thank you, Jon Richard

Posted 3 years ago

“Please make your packing large, it’s hard to see the earrings in such a tight plastic sachet. You end up opening the sachet therefore making it not returnable due to the breaking of the seal. I’m stuck with some earrings that I don’t like due to that fact.”

Helpful Report

Posted 3 years ago

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Jon Richard Reviews

Email:

Location: