Jon Richard Reviews

Name: Jon Richard
Address: Tilson Road, Manchester
Rating: 4.36

4.4 Rating 5,561 Reviews

83 %

of reviewers recommend Jon Richard

4.4

Based on 5,561 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Visit Website

Email:

webservice@jonrichard.com

Location:

Tilson Road
Manchester
M23 9GF

Write Your review

Tell us how Jon Richard made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Jon Richard 5 star review on 22nd July 2025

Anonymous

Jon Richard 5 star review on 23rd June 2025

Verified Customer

109

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Not impressed. 1 item just didn’t turn up with any explanation or anything just a red biro line through it and then money back in my account several days later. 1 of the other items broken, which I emailed about and was assured a replacement. This has yet to arrive and it has been a while now. Shame because the items in the past I have purchased have generally been nice and I would have ordered again but this has sadly let them down”

Helpful Report

Posted 7 years ago

“I purchased some new backs for my stud earrings sadly most are too loose and one fell out the first time I used it fortunately I was at home and found it later on the carpet but now nervous to use going out sad as I bought quite a few to replace old broken ones .”

Helpful Report

Posted 7 years ago

“This Christmas was my first year of shopping online for Jon Richard Jewellery as i normally go in store, however, i wouldn't exactly say that it was the best experience. I had the wrong item sent out to me twice which caused hassle, and when i did finally speak to the warehouse manager, i was lucky that they had 1 LEFT of the item i had originally ordered. Had have the item gone, i would have been completely dissatisfied, but the manager was very nice and kind about it, and said she wasn't sure why the second mistake was sent out without without phoning me back first to make sure it was the right one, but that the woman who usually covers the warehouse was off hence why it was the manager calling me. I did get to keep one of the 2 necklaces that were sent out by mistake as an apology, but i wanted to leave this review to encourage people to check their packages sooner rather than later for any errors.”

Helpful Report

Posted 7 years ago

We are really sorry that your first experience of ordering online with Jon Richard did not run smoothly. We have taken your feedback on board and will use it in order to improve our communication. We are constantly striving to improve our services and are therefore really grateful for your feedback.

Posted 7 years ago

“Nice enough earrings but weren't supplied in a box for gifting and the back are not sterling silver so have to buy replacement backs. All in all, could have bought better elsewhere”

Helpful Report

Posted 7 years ago

“Looked cheap and the necklace was shorter than described.”

Helpful Report

Posted 7 years ago

“Unfortunately, a stone in the rind had already gone missing before it got to me. A tiny stone, not the main stone, but still...”

Helpful Report

Posted 7 years ago

“Website said item has been delivered but it had not. Very disappointed”

Helpful Report

Posted 7 years ago

“Im afraid one of the more expensive £25 pairs of earrings was broken on arrival (backing was not fixed on) which meant I could not use the pair for my wedding day as I had ordered them late an had no time to re-order or organise. The rest of the order was absolutely perfect- thank you- but this isolated faulty item was poorer quality than I had expected from Jon Richard which had received excellent reviews online. I am aware there are no refunds for earrings but is there an exception in this circumstance as they were never worn? Many thanks”

Helpful Report

Posted 7 years ago

Hi there, It is unfortunate this has happened, we do try to ensure the quality of our products is to a high standard. If the item is faulty and the backing is not satisfactory - please return the item to us and we will be happy to send you a replacement pair or a refund on this occasion. Simply state on the returns form the item is faulty and you would like a replacement. Hope this helps kind regards

Posted 7 years ago

“Good service, quick delivery, however was very disappointed to find the items I purchased dropped in price drastically the day after I ordered them and was not able to get any form of discount from what I had purchased.”

Helpful Report

Posted 7 years ago

“Jewellery arrived in good time and is stunning but one of the pieces was not what I ordered. eMailed them to ask how to proceed and still have not had the courtesy of a reply 4 days later.”

Helpful Report

Posted 7 years ago

Hi there, We do apologize that no one has responded to your email. If you use the return form to send back the incorrect item and let us know what you should have got; we will be more than happy to rectify the issue. kind regards

Posted 7 years ago

“Ordered pearl clip on earrings for my grandaughters wedding. Advertised has pink,but when it's.ephoed to make sure they lady said would find out. The message came back that they were not pink. Vety disappointed that they were advertised has pink. So I had to cancel order.”

Helpful Report

Posted 7 years ago

Hi Patricia. Thank you for your comments. We value and appreciate your feedback and will be passing on your comments to the relevant departments.

Posted 7 years ago

“The earrings stud piece is shorter than should be. Fall down from my ears as the flower is too heavy. Unfortunately because of health and safety the company dosnt accept back the item. I read on the website. It was absolutely wasted money”

Helpful Report

Posted 7 years ago

“I had express delivery and didn’t come when I expected it to and when it did arrive the gift box was all bent meaning I couldn’t really use it”

Helpful Report

Posted 7 years ago

Hi Ella. Thank you for your comments. I believe this has been resolved with our Customer Service Team. Should you have any issues/queries with future purchases we are always happy to assist!

Posted 7 years ago

“The jewellery was not as the picture and expectation was a pink set but were a creamy white,they were to be worn with a pink bridesmaid dress. It was ordered late in the day so no time to change it. Did speak to customer service who were polite but denied that they were supposed to be pink although the invoice stated pink.”

Helpful Report

Posted 7 years ago

“I ordered a bracelet for a present, which arrived broken. I had to go out and buy a different gift.”

Helpful Report

Posted 7 years ago

Hi, I am sorry to hear that your items arrived in this condition. Please contact our Customer Service team should you require assistance with a return/exchange.

Posted 7 years ago

“The earrings arrived with half of the stones missing!!! Very disappointed. I have returned them.”

Helpful Report

Posted 7 years ago

Hi. Thank you for your comments. We will check the item from your order and pass your feedback onto the relevant departments.

Posted 7 years ago

“I bought 2 items from Jon Richards. The box for one item was broken and there was a stone missing from the other.”

Helpful Report

Posted 7 years ago

Thank you for your valued feedback. I am sorry to hear about the damage to your box and item. Please contact our Customer Service team on 0161 946 4371 and we will be happy to get this sorted for you.

Posted 7 years ago

“Was really disappointed in how my bridesmaids hair slides came, the packaging in the shops was beautiful but home delivery just wrapped in bubble wrap, for the money I spent I was disappointed in how they arrived.”

Helpful Report

Posted 7 years ago

Thank you for your comments. This is something we are currently reviewing so we really value and appreciate your feedback on this matter.

Posted 7 years ago

“Size too small. Quality too thin. Prefer to handle goods and inspect before buying on line or a better brand!”

Helpful Report

Posted 8 years ago

Thank you for your comments. We really appreciate your feedback and will pass your comments onto the relevant departments.

Posted 8 years ago

“You have a very nice goods. But I didn’t receive my order until now :(”

Helpful Report

Posted 8 years ago

Jon Richard is rated 4.4 based on 5,561 reviews