Jon Richard Reviews

Name: Jon Richard
Address: Tilson Road, Manchester
Rating: 4.37

4.4 Rating 5,411 Reviews

84 %

of reviewers recommend Jon Richard

4.4

Based on 5,411 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

Visit Website

Email:

webservice@jonrichard.com

Location:

Tilson Road
Manchester
M23 9GF

Write Your review

Tell us how Jon Richard made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Jon Richard 5 star review on 22nd July 2025

Anonymous

Jon Richard 5 star review on 23rd June 2025

Verified Customer

109

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Can’t review the product as 10 working days later it’s still not been received! Contacted customer service twice now and still no update apart from an auto acknowledgement on first mail. Very disappointed and won’t be ordering again!”

Helpful Report

Posted 21 hours ago

“This bracelet arrived quite damaged and faulty and now I have to wait weeks to get a refund as o have to post it back to the UK from Australia - you can clearly see by the pics that it is damaged but they wa t me to return it before I get a refund so k have paid for something I can’t wear.”

Helpful Report

Posted 3 weeks ago

“Unfortunately I still have not received my order which I placed in the 13th October. I was told to expect delivery I 5 working days but now have to wait until the 29th which is 10 working days. Do I may need a refund or wait for a recorder. Disappointing as these were ordered for a birthday present for the 29th October”

Helpful Report

Posted 3 weeks ago

“I'm afraid the post fell off the earrings before I'd got it in my ear”

Helpful Report

Posted 4 weeks ago

“Never received my order so possibly scan account”

Helpful Report

Posted 1 month ago

“Item was purchased as a gift & was reasonable quality & price but let down as all items in listing description were not supplied & customer service were not prepared to rectify their own listing error.”

Helpful Report

Posted 1 month ago

“Earring were disappointing.”

Helpful Report

Posted 1 month ago

“One of the earrings is broken i have tried to contact customer services twice and no response either time. Not the customer service I would expect”

Helpful Report

Posted 2 months ago

“Order got canceled, very disappointing.”

Helpful Report

Posted 2 months ago

“Bracelet arrived very late. I paid for express delivery. It finally arrived a week and a half later. Customer service is extremely poor. Actually it is non-existent. You can only email, which I did on 3 or 4 occasions and on the second occasion received a useless automated response and on all the other occasions received nothing. I needed to let the company know that my order had not been delivered and the tracking was not moving on. For over a week it was at the same post office hub. I trawled the internet to find a Jon Richard customer service phone number but on ringing got an answer phone message saying I had to email. If emailing is the only option, you should respond. I was left in limbo not knowing if my parcel was going to arrive or not, whether another needed to be sent or I needed a refund. I would actually like a refund for the postage as it was not express by any means but nobody is responding. The whole experience has been awful and I would never order from the website again. Appalling.”

Helpful Report

Posted 2 months ago

“I never received my order, they just cancelled it without any notification and refunded my money.”

Helpful Report

Posted 2 months ago

“Not happy bought a bangle it clearly says with gift box. Delivered no gift box 😡 Customer service not good Can only email no one to speak to ,and just get generated automatic reply telling you to return Very poor service will avoid now Shame as bangle nice but cannot give as 60th birthday present without box. Would have ordered more for Christmas but not with the customer service as bad as it is and not getting what is described”

Helpful Report

Posted 2 months ago

“Beautiful quality but absolutely minuscule compared to photos. Very deceiving and can't have refund because they are for pierced ears.”

Helpful Report

Posted 2 months ago

“I shan’t buy from this brand again.”

Helpful Report

Posted 2 months ago

“Both the ends have snapped off”

Helpful Report

Posted 2 months ago

“Never dispatched the whole order, no email to say they were doing this either just didn't send it. 7 days and 8 emails later customer service finally replied, extremely rude in their replies and still not refunded despite them saying it's been sent. Now seeking legal action against them, what did turn up is dirty, marked and not what was advertised, save your money and shop elsewhere”

Helpful Report

Posted 3 months ago

“Sent the wrong item and didn’t offer to rectify the mistake so just got a refund.”

Helpful Report

Posted 3 months ago

“I ordered 2 separate items for my impending wedding from Jon Richard. Even though I received confirmation that my orders had been placed I never received either order. I was notified that the first order was no longer in stock and my money would be returned however for the 2nd order I was sent my money back and never advised that my order would not be fulfilled. I have lost all faith in Jon Richard as a company and will not purchase anything from them anything, nor will I recommend their website.”

Helpful Report

Posted 3 months ago

“Worn it once it has broken, i have emailed several times for a replacement and had no reply, will not purchase from you again, due to poor customer service”

Helpful Report

Posted 3 months ago

“Poor customer service, no reply to my query about them being unable to fulfil my order. Still waiting for a response. Non-existent customer service.”

Helpful Report

Posted 3 months ago

Jon Richard is rated 4.4 based on 5,411 reviews