Jon Richard Reviews

Name: Jon Richard
Address: Tilson Road, Manchester
Rating: 4.38

4.4 Rating 5,285 Reviews

84 %

of reviewers recommend Jon Richard

4.4

Based on 5,285 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

Visit Website

Email:

webservice@jonrichard.com

Location:

Tilson Road
Manchester
M23 9GF

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Jon Richard 5 star review on 22nd July 2025

Anonymous

Jon Richard 5 star review on 23rd June 2025

Verified Customer

109

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Never dispatched the whole order, no email to say they were doing this either just didn't send it. 7 days and 8 emails later customer service finally replied, extremely rude in their replies and still not refunded despite them saying it's been sent. Now seeking legal action against them, what did turn up is dirty, marked and not what was advertised, save your money and shop elsewhere”

Helpful Report

Posted 3 days ago

“Sent the wrong item and didn’t offer to rectify the mistake so just got a refund.”

Helpful Report

Posted 1 week ago

“I ordered 2 separate items for my impending wedding from Jon Richard. Even though I received confirmation that my orders had been placed I never received either order. I was notified that the first order was no longer in stock and my money would be returned however for the 2nd order I was sent my money back and never advised that my order would not be fulfilled. I have lost all faith in Jon Richard as a company and will not purchase anything from them anything, nor will I recommend their website.”

Helpful Report

Posted 1 week ago

“Worn it once it has broken, i have emailed several times for a replacement and had no reply, will not purchase from you again, due to poor customer service”

Helpful Report

Posted 1 week ago

“Poor customer service, no reply to my query about them being unable to fulfil my order. Still waiting for a response. Non-existent customer service.”

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Posted 1 week ago

“I received my order over a week ago and one of the items I received was incorrect. I contacted the customer services department and my issue is still outstanding. Very disappointed with this service.”

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Posted 3 weeks ago

“I didn't received this bracelet, I had a refund, it was in stock when I bought it and suddenly it was out of stock. Very much dissapointed.”

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Posted 4 weeks ago

“Product didn't arrive. I have emailed twice and had no response, very poor customer service”

Helpful Report

Posted 1 month ago

“I ordered a necklace and earrings for my friends birthday, the website states 2 working days delivery and yet here I am almost a week later still waiting on delivery. Very poor service.”

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Posted 1 month ago

“Bought a bracelet as a birthday gift, unfortunately the bracelet was too small, so I purchased a bracelet extender, it said on the website that the extenders fit all Jon Richard bracelets, unfortunately the extender did not fit the bracelet. So I am very disappointed it is false advertising. Customer service have not been very helpful. I am now out of pocket for a bracelet and an extender. Jon Richard have now asked me to send it back and the extender, but I honestly can’t be bothered asking the friend to give it back to me, and then wrapping it up and queuing in the post office. Will not order anything again from you.”

Helpful Report

Posted 2 months ago

“I received my necklace and it was broken and tangled. I have emailed and sent pictures of the necklace and have had no reply, so very bad customer service. Will never use this company again. I wouldn’t have given 1 star if I had the choice.”

Helpful Report

Posted 2 months ago

“I ordered a set of diamonte cross earings and a matching necklace. They arrived and the cross of one of earings was bent. I wrote to customer service about getting a replacement and I'm still to hear back.”

Helpful Report

Posted 2 months ago

“Ordered on 18th May,,still not received. Have contacted customer services, been told i need to leave it 10 working days before it's classed as lost. Which is tomorrow. Not sure what happens from there, as wasnt given further information. Only to contact again tomorrow.”

Helpful Report

Posted 2 months ago

“My necklace arrived broken I emailed customer service right away including photos and requesting a return/refund, my email was refused by their server numerous times. I still havnt had contact from them until the email today to ask for this review! Definitely do not use!! Avoid!!!”

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Posted 2 months ago

“Most uncomfortable pair of earrrings I have ever bought”

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Posted 2 months ago

“Cheap rubbish, definitely wouldn’t buy again”

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Posted 2 months ago

“Very poor quality, the bracelet snapped within two weeks.”

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Posted 3 months ago

“I purchased 2 bracelets and both broke with in 24 hrs of wearing them.”

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Posted 3 months ago

“Please respond to my emails regarding broken bracelet.”

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Posted 3 months ago

“I am appalled at this! Asking me to write a review when I have not received the items I ordered and your customer service is rude, arrogant and disgraceful!!!!”

Helpful Report

Posted 3 months ago

Jon Richard is rated 4.4 based on 5,285 reviews