Jon Richard Reviews

Name: Jon Richard
Address: Tilson Road, Manchester
Rating: 4.35

4.4 Rating 5,784 Reviews

83 %

of reviewers recommend Jon Richard

4.4

Based on 5,784 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email
Queries Resolved In	2 - 3 Hours

Visit Website

Email:

webservice@jonrichard.com

Location:

Tilson Road
Manchester
M23 9GF

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Jon Richard 5 star review on 22nd July 2025

Anonymous

Jon Richard 5 star review on 23rd June 2025

Verified Customer

109

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Received the Item but it was faulty the person who sent it out surely could clearly see it was damaged”

Helpful Report

Posted 3 days ago

“I am still waiting for my refund to appear in my PayPal account. Sent an e-mail with no response despite receiving an e-mail saying my refund is being processed on the 24/082026 and of the 4th September refund not received so I am very unhappy.”

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Posted 4 days ago

“It was never delivered and also never recived a refund :(”

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Posted 4 days ago

“Like necklace but not happy with it, didn’t say on product details to have 4 characters for dogs name as I been told on emails then its was difficult due my dog got long name especially I lost her 3 month ago, then I decide nickname for her by lady on emails…….. she send it off without engraved on necklace so I paid for necklace which next day delivery to have no engraved”

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Posted 1 week ago

“Poor quality”

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Posted 3 weeks ago

“Extremely disappointing experience. I ordered these earrings specifically as a gift, based on the photographs and description on the website. Delivery was supposed to take around three days, but instead I waited more than eight days. By the time they finally arrived, the gift was no longer relevant. Unfortunately, the earrings themselves were another disappointment. In my opinion, they looked like very cheap mass-produced jewellery and were noticeably different from what I expected based on the photographs shown on the website. They certainly did not look or feel like the product I believed I was purchasing. Customer service made the whole experience even worse. My emails were repeatedly ignored, and I only received a meaningful response after I made it very clear that I was prepared to escalate the matter. In the end, I returned the earrings. Late delivery, a product that did not match my expectations or the website presentation, and extremely poor communication from customer service. Overall, a very disappointing experience and unfortunately I cannot recommend this company.”

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Posted 3 weeks ago

“I’m really disappointed I’ve not received my earrings which I ordered yet please tell me where they are ? Order number 76802 !!!”

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Posted 3 weeks ago

“This set was stunning and I was so happy when I recieved it however I have only worn it on 3 occasions and the gold colour has worn off the bracelet. I wasn’t in water or had any perfume/cosmetics on it. So disappointed as I had many other items I was interested in but I’ll not bother now”

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Posted 4 weeks ago

“First online purchase from Jon Richard and not impressed. Wrong item was sent which has been returned for a refund. An e-mail was sent and had no reply. Have no confidance to make another order.”

Helpful Report

Posted 1 month ago

“I have reached out to this company twice in relation to an order. I have tried via their “contact us” form and it has been ignored. And by email. I wanted to return my entire order as per my statutory rights. I brought a set of jewellery costing me £70+, where unfortunately it has come up rather smaller than expected. The bracelet looks ridiculous on the extender and likewise for the necklace as the line of clovers then do not sit right on the neckline. To complete the set I bought some earring, but I have no use for these earrings when everything else is useless! I have read their t&c’s and I do not agree with them at all and requested they take these earrings back and outlined the reasons why… Firstly, these earring have not been opened, as per YOUR instruction on the earrings. Where it states: “PLEASE NOTE once this bag has been opened pierced earrings can not be exchanged or returned due to hygiene reason”. I sent them a picture which showed these earrings are STILL SEALED, THUS NEVER WORN and according to your packaging label I was allowed to return. Secondly, their t&cs state you will only accept returns if the earrings are damaged. But to see if they are damaged that would require breaking the seal, something I was not willing to do as it would mean I could not return the earrings due to hygiene reasons. This kind of felt like you were being set up into bit of a trap here. As per their earring sealed packaging and the mere fact it can be seen this packaging is intact. I wanted to return this order in it entirety. They have failed to respond so I have just returned the entire order and informed Klarna of the issue and sending them my evidence. I do not want this jewellery, I would not recommend this company to anyone! The customer service is shocking! And there packaging and t&cs are contradictory. They do not have a leg to stand on. I am happy to go to small claims court to get my money back if need be with damages. I am sick of companies like this who treat customers like this. The jewellery does not seem to also warrant the price tag attached to it. It comes up small. I really would suggest customers avoid this store and save your money!”

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Posted 1 month ago

“Item has not been received. I have now waited 10 working days and still nothing.”

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Posted 2 months ago

“The clasp is faulty and it fell off. Can’t prove it as it’s missing! First time wearing it too!”

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Posted 3 months ago

“Absolutely horrible experience. Please steer clear and just go buy from a proper brand who knows how to do business. Just don’t buy from them if you value your money, time and peace of mind. Their customer service is the worst I have ever seen in my life. They are arrogant, refuse to correct a mistake their brand did and gaslight you for raising the issue and asking for resolution too. Just stay the hell away.”

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Posted 3 months ago

“rude customer service and late delivery”

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Posted 3 months ago

“don't bother always some qaulity issue 1st time the jewellery had some odd scratches they only refund me 10% saying hygiene issue I bought the some for a gift 2nd time I bought more stuff as gifts but in one of the sets a back stopper is missing also I have to give as gift embarrassing I won't order again”

Helpful Report

Posted 3 months ago

“Not very happy with this company. I haven’t received the bracelet that I ordered.”

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Posted 3 months ago

“Have had a really bad experience with Jon Richard Customer Service Department. I ordered two items using the express delivery option. When the parcel arrived both items were not what I ordered! I returned the items and received a refund on the two items BUT have not been refunded on the express deluver6 postage of £5.95. Having emailed to and fro to the customer services department I have had no satisfactory conclusion and I am still out of pocket, through no fault of my own.”

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Posted 4 months ago

“Ordered quite a lot of items in past few years, had a broken bracelet in an order few weeks back, as i wanted it for a holiday there wasnt time to return for replacement so reordered it with intention of returning broken one. Also ordered something else as a present, order arrived and bracelet was missing. Every email i have received from jon richard is asking me to supply a picture of missing item?? And now to return missing item for a refund??????? Done with spending my money with jon richard”

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Posted 4 months ago

“Poorly made, I've returned the item and still haven't received a refund a week later”

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Posted 4 months ago

Hi, We’re really sorry to hear you’re still waiting for your refund. Just to clarify, we do operate a 14 working day returns timeframe, which is also clearly stated on our website. This allows time for returned items to be received, checked, and processed by our Returns Team. If you haven’t received your refund within this timeframe, please email our customer service team at customerservice@jonrichard.com with your order number and details, and we will be happy to look into this for you and resolve it as quickly as possible. Thank you for your patience and understanding. Kind regards, Team Jon Richard

Posted 4 months ago

“I didnt receive my package.”

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Posted 4 months ago

Jon Richard is rated 4.4 based on 5,784 reviews