Jon Richard Reviews

Name: Jon Richard
Address: Tilson Road, Manchester
Rating: 4.36

4.4 Rating 5,561 Reviews

83 %

of reviewers recommend Jon Richard

4.4

Based on 5,561 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Visit Website

Email:

webservice@jonrichard.com

Location:

Tilson Road
Manchester
M23 9GF

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Jon Richard 5 star review on 22nd July 2025

Anonymous

Jon Richard 5 star review on 23rd June 2025

Verified Customer

109

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Earring missing from delivery and chain has a knot in it, awaiting uplift for a refund.”

Helpful Report

Posted 5 days ago

Hi, We’re sorry to hear this, If you haven’t already, please get in touch with our customer service team at customerservice@jonrichard.com, so we can look into this and resolve it for you. We appreciate your patience and are happy to help.

Posted 2 days ago

“I received earrings that had clearly already been worn, which is completely unacceptable. I contacted customer service to complain, but nobody bothered to follow up or resolve the issue. The customer service is absolutely terrible, and selling used products as new is shocking. Don’t waste your money—avoid buying from Jon Richard.”

Helpful Report

Posted 2 weeks ago

Thank you for sharing your feedback. We’re sorry for the worry this caused. We can confirm the earrings were not previously worn, the appearance mentioned relates to the silver-plated finish. The posts on this style are standard metal and are not silver plated, which means they appear slightly darker than the decorative part of the earring. Our team responded within our stated timeframe, and we arranged a return and refund, which has since been successfully completed. We’re glad we were able to resolve this for you.

Posted 2 days ago

“I received a Cheaper item than what I ordered which isnt even on the website! Ive received no communication to my emails calls and Instagram message. Terrible customer service and scam”

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Posted 1 month ago

“Iv not even received it! Can you tell me why not been sent?”

Helpful Report

Posted 1 month ago

Hi, We’re sorry to hear you haven’t received your order yet. If you haven’t already, please get in touch with our customer service team at customerservice@jonrichard.com , with your order details so we can look into this for you. Thank you!

Posted 2 days ago

“My package has not arrived”

Helpful Report

Posted 1 month ago

Hi, We’re sorry to hear you hadn't received your order yet. If you haven’t already, please get in touch with our customer service team at customerservice@jonrichard.com , with your order details so we can look into this for you. Thank you!

Posted 2 days ago

“Very poor service. Sent the wrong product which I returned, then said sold out of what I wanted a few days before Xmas!”

Helpful Report

Posted 1 month ago

Hi, thank you for your feedback! We’re sorry for the frustration this caused. When we looked into your enquiry, we found the item had unfortunately sold out due to the busy festive period and the high number of last-minute orders at that time of year. We’re glad we were able to resolve everything in the end and really appreciate your patience.

Posted 2 days ago

“I received an incorrect item. No response from customer services no telephone to contact them just email. I'm still waiting for my refund. First time ordering from the company and will never order again. Appaling customer service”

Helpful Report

Posted 1 month ago

Hi, Thank you for your feedback! That's correct, We don’t have a telephone line and handle all enquiries via email at customerservice@jonrichard.com. During the busy festive period, our response times were a little longer than usual, which we had communicated to customers. We really appreciate your patience and are always happy to help via email

Posted 2 days ago

“I'm not happy as I have not received one pair of the crescent earrings . I have emailed twice but I haven't received a reply.”

Helpful Report

Posted 1 month ago

“Lovely necklace and good deal. Atrocious customer service. Dont respond when chasing for delivery. No tracking. Dont advise when an item is not available - the matching bracelet. Not an acceptable way to run a supply company even during busy period before Christmas.”

Helpful Report

Posted 1 month ago

“l was very disappointed with the size of the opal earrings very small. The pearl ones are OK”

Helpful Report

Posted 1 month ago

Thank you for your feedback. We’re sorry to hear that the opal earrings were smaller than expected. For all our products, including earrings, we provide full details such as measurements and dimensions in the product description to help customers make informed choices. as we understand it is hard to grasp sizing from images alone. we hope to see you shop with us again soon.

Posted 2 days ago

“Appalling service - charged my card, never delivered item and customer service doesn’t reply to emails (phone line is a joke as there is nobody to pick up). And then the cheek to ask for a review…it would be more appreciated if you could get in touch to process my refund instead. Please avoid this company / they should t be allowed to operate at all based on my experience (and many others - check the reviews on trust pilot)”

Helpful Report

Posted 1 month ago

Hi, We’re really sorry to hear about this. Please contact our customer service team at customerservice@jonrichard.com with your order number so we can look into it immediately. We aim to respond within our stated timeframe and resolve this for you. refunds are always given for items with stock discrepancies or valid returned orders. we do not keep payments. please note refunds do take a further 3-5 days to show up in your bank account since being processed. As a reminder, we do not operate a telephone line. Our team responds to all enquiries via email only. We aim to reply as quickly as possible. please contact us to resolve if this had not already been done so.

Posted 2 days ago

“Have not reveived my item , very disappointed as it is a gift , & I ordered it on the 29th Nov”

Helpful Report

Posted 1 month ago

“Only received half my order, emailed but no response, no contact numbers to speak to anyone!”

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Posted 1 month ago

“Lovely items if they both to send them! Missing from my order and no reply to replace although charged”

Helpful Report

Posted 1 month ago

“This set was very small compared to the photos online. Not worth the money and couldn’t return them as they don’t let you return ear rings. Not what was advertised. Not happy at all. Wouldn’t buy from this website again.”

Helpful Report

Posted 1 month ago

“The heart necklace is nice but not happy having to pay an extra 15€ for customs for it be shipped to Ireland”

Helpful Report

Posted 2 months ago

“NOT RECEIVED ITEM. Tried contacting Jon Richard on several occasions to chase up but no response. Appalling service.”

Helpful Report

Posted 2 months ago

“I never got notified about the shipping process or when it got delivered. The postman left it outside the house which I never verified and when I reached out to Jon Richard to ask for the product to be resent or at least refunded, I never got a response.”

Helpful Report

Posted 2 months ago

“Ordered 2 toggle bracelets as gifts which stated it the description that they came with a gift box. The items were received in a small plastic bag. Emailed twice to request the gift boxes be issued as stated, but have had no response from this company. Will not buy again.”