Jon Richard Reviews

Name: Jon Richard
Address: Tilson Road, Manchester
Rating: 4.36

4.4 Rating 5,675 Reviews

83 %

of reviewers recommend Jon Richard

4.4

Based on 5,675 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email
Queries Resolved In	Over A Week

Visit Website

Email:

webservice@jonrichard.com

Location:

Tilson Road
Manchester
M23 9GF

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Jon Richard 5 star review on 22nd July 2025

Anonymous

Jon Richard 5 star review on 23rd June 2025

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109

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Absolutely horrible experience. Please steer clear and just go buy from a proper brand who knows how to do business. Just don’t buy from them if you value your money, time and peace of mind. Their customer service is the worst I have ever seen in my life. They are arrogant, refuse to correct a mistake their brand did and gaslight you for raising the issue and asking for resolution too. Just stay the hell away.”

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Posted 5 days ago

“rude customer service and late delivery”

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Posted 6 days ago

“don't bother always some qaulity issue 1st time the jewellery had some odd scratches they only refund me 10% saying hygiene issue I bought the some for a gift 2nd time I bought more stuff as gifts but in one of the sets a back stopper is missing also I have to give as gift embarrassing I won't order again”

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Posted 1 week ago

“Not very happy with this company. I haven’t received the bracelet that I ordered.”

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Posted 2 weeks ago

“Have had a really bad experience with Jon Richard Customer Service Department. I ordered two items using the express delivery option. When the parcel arrived both items were not what I ordered! I returned the items and received a refund on the two items BUT have not been refunded on the express deluver6 postage of £5.95. Having emailed to and fro to the customer services department I have had no satisfactory conclusion and I am still out of pocket, through no fault of my own.”

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Posted 3 weeks ago

“Ordered quite a lot of items in past few years, had a broken bracelet in an order few weeks back, as i wanted it for a holiday there wasnt time to return for replacement so reordered it with intention of returning broken one. Also ordered something else as a present, order arrived and bracelet was missing. Every email i have received from jon richard is asking me to supply a picture of missing item?? And now to return missing item for a refund??????? Done with spending my money with jon richard”

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Posted 3 weeks ago

“Poorly made, I've returned the item and still haven't received a refund a week later”

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Posted 3 weeks ago

Hi, We’re really sorry to hear you’re still waiting for your refund. Just to clarify, we do operate a 14 working day returns timeframe, which is also clearly stated on our website. This allows time for returned items to be received, checked, and processed by our Returns Team. If you haven’t received your refund within this timeframe, please email our customer service team at customerservice@jonrichard.com with your order number and details, and we will be happy to look into this for you and resolve it as quickly as possible. Thank you for your patience and understanding. Kind regards, Team Jon Richard

Posted 3 weeks ago

“I didnt receive my package.”

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Posted 3 weeks ago

“I still havent received my item i ordered even though i ordered it several weeks ago and have had one email in response to me emailing about this item. Not impressed with the communication and many weeks it has taken to not receive this item.”

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Posted 1 month ago

“Slow customer service response when emailed about an issue. Had to chase them for a response. Jewellery very average”

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Posted 1 month ago

“I have Not received braclet or necklace emailed u twice heard nothing. Cant get into my acct. I ordered these items over two weeks ago and i never got an reply email and order no. its the 17trh april and still not received not happy”

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Posted 1 month ago

“Broke after 2 days. Refund & return requested”

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Posted 1 month ago

“Earrings in photo is a completely different colour to what I received”

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Posted 1 month ago

“My order never arrived!”

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Posted 1 month ago

“My order was canceled and refunded with the item no longer available”

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Posted 1 month ago

“Cancelled my order without actually telling me- I only realised when the money transferred back onto my account. Would not use again if communication is that poor.”

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Posted 1 month ago

“So disappointed in the order , the main item was not shipped.”

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Posted 1 month ago

“I ordered 4 brooches and got only 1. I have also not got my money back. I want my money back. The things you are asking me to review i haven't even got it yet.”

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Posted 1 month ago

“Item not received, waiting for an answer..”

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Posted 2 months ago

“I have not received my item which ordered for a gift for Mother’s Day. I have asked for refund but have told no because the package can take up to 10 working days. This is despite the fact I paid extra for your so called express delivery. I have found your customer service very poor and I will never order from your company again.”

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Posted 2 months ago

Jon Richard is rated 4.4 based on 5,675 reviews