www.JonRichard.com Reviews

Name: www.JonRichard.com
Address: Tilson Road, Manchester
Rating: 4.36

4.4 Rating 4,455 Reviews

84 %

of reviewers recommend www.JonRichard.com

4.4

Based on 4,455 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Visit Website

Email:

webservice@jonrichard.com

Location:

Tilson Road
Manchester
M23 9GF

Write Your review

Tell us how www.JonRichard.com made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

www.JonRichard.com 5 star review on 26th April 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I never received the order which they claim was despatched on the 7 December and my email has not received a reply. No telephone number on the website to speak to anyone. This was a gift and it’s very disappointing.”

Helpful Report

Posted 4 months ago

“I am writing to express my extreme frustration regarding my recent order. I had placed an order for gifts intended for my triplet sisters, and the experience has been incredibly disappointing. Not only did the shipping take much longer than expected, but to my dismay, the items never arrived. Instead, I received a refund without any explanation or communication about the issue. This level of customer service is unacceptable, and I am genuinely fuming about the entire experience. I had high expectations for the gifts, especially given the significance for my sisters, and the lack of information and resolution has left me extremely dissatisfied. I urge you to address this matter promptly and provide an explanation for the inconvenience caused. your customer service ignored me aswell when i raised this issue .”

Helpful Report

Posted 4 months ago

“Very slow delivery and when arrived one of the items was missing, with no communication as to whether it was out of stock / coming later / would be refunded. Previously sent an email asking for an update as slow delivery, but never received a reply.”

Helpful Report

Posted 4 months ago

Hi there, We’re sorry we’ve been slow to reply to you. We always seek to respond to customers within1-3 days, but our customers experienced longer wait times at the end of the year due to a temporary technical error. This has now been resolved, but if there’s anything further we can help you with please do contact us. Kind regards, Jon Richard

Posted 3 months ago

“Have recently made two orders from this site after coming across them on accident. Amazing. Fast delivery beautiful products will definitely buy again.”

Helpful Report

Posted 4 months ago

“Havent received it even though it should be here....”

Helpful Report

Posted 4 months ago

We’re sorry you’ve not received your order yet, – this is not what we aim for and below the standards we hold ourselves too. We would like to look into this issue for you – please could you contact us on customerservice@jonrichard.com with your order number and we’ll investigate as a priority. Thank you.

Posted 3 months ago

“A week after I placed my order I received another email to say my order has been dispatched. After a week I still didn't have my order so I emailed Jon Richard to enquire but I got no response so emailed again but still no response. It's impossible to spk to anyone at Jon Richard as they don't give out a telephone number. I then received an email to say my refund is on the way even though I didn't request one as I was still hoping my order would arrive. I've just received another email inviting me to leave a review and in this email Jon Richard hopes that I'm happy with my order and the service??? I wouldn't use this company again as their customer service seems to be non existent, and reading other reviews it seems it's common place. Please shop else where.”

Helpful Report

Posted 4 months ago

“It took a week for you to tell me my item wasn’t in stock and refunded my money”

Helpful Report

Posted 4 months ago

“Ordered some earrings online. Got an email a few days later to say my purchase had been refunded. I replied and asked why. I didn’t elbear anything. Money however was returned.”

Helpful Report

Posted 4 months ago

Hi there, We’re sorry you never got a reply from our team – this is definitely not what we aim for and below the standards we hold ourselves too. We refunded your money because the product was out of stock. Unfortunately, due to a temporary technical problem it was still appearing as available on our website when that wasn’t the case. This shouldn’t happen again as we’ve resolved the problem. Kind regards, Jon Richard

Posted 3 months ago

“I was disappointed with the quality as they look like something I could have bought in Claires Accessories. As the tamper seal was over the front of the earrings, I couldn't look at them through the packaging so I had to break it. It's a shame. They looked lovely on the picture.”

Helpful Report

Posted 4 months ago

“Not received,I ordered them ,received a confirmation that they had been bought and dispatched then a week later,you cancelled them still waiting for a refund.Bad service,”

Helpful Report

Posted 4 months ago

“I did not receive my order. You sent me a mail saying I would be getting a refund but no explanation as to why. As this was a Christmas Present I am a bit disappointed. Therefore unable to complete the survey below.”

Helpful Report

Posted 4 months ago

“Do not buy from this company they are not a good company they take your money and don't deliver your goods they ignore your emails and messages read reviews before you buy.”

Helpful Report

Posted 4 months ago

“Love my earrings. Thank u.”

Helpful Report

Posted 4 months ago

“Love the bracelet but the T Bar keeps coming out please resolve”

Helpful Report

Posted 4 months ago

“I have ordered my item over 3 weeks ago. Still have not received it. Have emailed customer service twice with no reply. Wouldn't recommend this company based on current service.”

Helpful Report

Posted 4 months ago

“Still not received my order, and received no reply from customer services to my email. A scam company?”

Helpful Report

Posted 4 months ago

“Didn't send me the items I actually ordered and then an ordeal to return or re order. Will not be ordering again!”

Helpful Report

Posted 4 months ago

“Not even recieved my products yet”

Helpful Report

Posted 4 months ago

Hi there, We are sorry to hear your order hasn't arrived. I believe our Customer Service Team have responded to you about this. If this is not the case, please contact at customerservice@jonrichard.com and they will happily take a look into this for you. Kind regards, Jon Richard

Posted 4 months ago

“Refunded the purchase but with absolutely no correspondence as to why / assume product out of stock?!?!?!”

Helpful Report

Posted 4 months ago

Hi there, We are sorry to hear this has happened. Please contact our Customer Service team at customerservice@jonrichard.com who will take a look into this for you. Kind regards, Jon Richard

Posted 4 months ago

“Gorgeous gold bangle. Gift for my sister who will love it. Great quality, value and service.”

Helpful Report

Posted 4 months ago

www.JonRichard.com is rated 4.4 based on 4,455 reviews