A week after I placed my order I received another email to say my order has been dispatched. After a week I still didn't have my order so I emailed Jon Richard to enquire but I got no response so emailed again but still no response. It's impossible to spk to anyone at Jon Richard as they don't give out a telephone number. I then received an email to say my refund is on the way even though I didn't request one as I was still hoping my order would arrive. I've just received another email inviting me to leave a review and in this email Jon Richard hopes that I'm happy with my order and the service??? I wouldn't use this company again as their customer service seems to be non existent, and reading other reviews it seems it's common place. Please shop else where.