Jon Richard Reviews

Name: Jon Richard
Address: Tilson Road, Manchester
Rating: 4.36

4.4 Rating 5,511 Reviews

83 %

of reviewers recommend Jon Richard

4.4

Based on 5,511 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Visit Website

Email:

webservice@jonrichard.com

Location:

Tilson Road
Manchester
M23 9GF

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Jon Richard 5 star review on 22nd July 2025

Anonymous

Jon Richard 5 star review on 23rd June 2025

Verified Customer

109

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Lovely product”

Helpful Report

Posted 1 week ago

“Very pretty earrings, at an excellent price Lovely for a present”

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Posted 1 week ago

“I'm not happy as I have not received one pair of the crescent earrings . I have emailed twice but I haven't received a reply.”

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Posted 1 week ago

“I should have been given the option to request these items came in a presentation box. The very same items are for sale in Next in lovely Jon Richard boxes.”

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Posted 1 week ago

“Lovely necklace and good deal. Atrocious customer service. Dont respond when chasing for delivery. No tracking. Dont advise when an item is not available - the matching bracelet. Not an acceptable way to run a supply company even during busy period before Christmas.”

Helpful Report

Posted 1 week ago

“excellent customer service, received a reply from the online team within an hour of reaching out, received a very helpful reply to rectify a delivery issue, customer service team helped reassure my delivery would be processed and received on time. highly recommend. Thankyou very much 5 Star....”

Helpful Report

Posted 1 week ago

“l was very disappointed with the size of the opal earrings very small. The pearl ones are OK”

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Posted 1 week ago

“I love these hair decorations but realise that my two granddaughters have long glossy hair and without a clip end they will not hold in. May I return them in exchange for something else from your extensive products please? I have tried to send an email but it is not able to send”

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Posted 1 week ago

“Delighted with the purchase (bracelet). Item exactly as descrives, very prompt delivery (present for a friend). She loves it, will use this site again.”

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Posted 1 week ago

“It's a good company but response is a bit slow. Might be due to the time of year.”

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Posted 2 weeks ago

“Appalling service - charged my card, never delivered item and customer service doesn’t reply to emails (phone line is a joke as there is nobody to pick up). And then the cheek to ask for a review…it would be more appreciated if you could get in touch to process my refund instead. Please avoid this company / they should t be allowed to operate at all based on my experience (and many others - check the reviews on trust pilot)”

Helpful Report

Posted 2 weeks ago

“Looks cheap and not at all attractive as pictured. Chain looks cheap and like it will break”

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Posted 2 weeks ago

“Have not reveived my item , very disappointed as it is a gift , & I ordered it on the 29th Nov”

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Posted 2 weeks ago

“Lovely necklace as ordered. Very pretty design. Initially the box didn’t arrive with it but after a quick email the issue was resolved swiftly. Thank you.”

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Posted 2 weeks ago

“Only received half my order, emailed but no response, no contact numbers to speak to anyone!”

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Posted 2 weeks ago

“Absolutely love my purchase i made ❤️ fantastic quality im in love”

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Posted 2 weeks ago

“Lovely items if they both to send them! Missing from my order and no reply to replace although charged”

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Posted 2 weeks ago

“Beautiful jewelry, fast delivery, very pleased. Thank you!”

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Posted 2 weeks ago

“I love my bracelet! It looks just as good as advertised and arrived quickly too.”

Helpful Report

Posted 2 weeks ago

“This set was very small compared to the photos online. Not worth the money and couldn’t return them as they don’t let you return ear rings. Not what was advertised. Not happy at all. Wouldn’t buy from this website again.”

Helpful Report

Posted 2 weeks ago

Jon Richard is rated 4.4 based on 5,511 reviews