Jon Richard Reviews

Name: Jon Richard
Address: Tilson Road, Manchester
Rating: 4.38

4.4 Rating 5,258 Reviews

84 %

of reviewers recommend Jon Richard

4.4

Based on 5,258 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

Visit Website

Email:

webservice@jonrichard.com

Location:

Tilson Road
Manchester
M23 9GF

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Jon Richard 5 star review on 22nd July 2025

Anonymous

Jon Richard 5 star review on 23rd June 2025

Verified Customer

109

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very happy with the brooch! It looks better than the pics! Excellent customer service… prompt delivery!”

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Posted 1 month ago

“Lightweight good length - very eye-catching Well packaged thank you x”

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Posted 1 month ago

“Unfortunately the fascinator I received was of very poor quality, with part of it coming apart and glue residue elsewhere.”

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Posted 1 month ago

“Stunning hair accessorie excellent quality definitely would recommend for a special occasion”

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Posted 1 month ago

“Awesome Product And good Quality”

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Posted 1 month ago

“The purchased items were perfect, great prices and promptly delivered.”

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Posted 1 month ago

“Their products are great, and the customer service truly sets them apart. It's rare to find a company that values their customers so highly and takes the time to ensure every interaction is pleasant and effective. Their team was attentive and genuinely interested in resolving my concern,which made the entire process smooth and stress-free. The dedication they show to customer satisfaction is reflected in the quality of their products as well. Overall, this experience has solidified my trust in the brand, and I look forward to continuing to support them in the future. If you're looking for a company that prioritizes both quality and customer care, this one is certainly worth considering. Thank you team for your service and patience !”

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Posted 1 month ago

“Beautiful neat earrings. Perfect 18th birthday present for my grandson’s lovely girlfriend. I’m sure they will be well received. Arrived quickly and very well packaged. Will definitely use Jon Richard in the future.”

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Posted 1 month ago

“Fair prices, fast well packaged delivery, easy to use website, nice quality products.”

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Posted 1 month ago

“Nice jewelry and well made”

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Posted 1 month ago

“I have bought quite a few pieces which I have liked. Unfortunately, there has been a couple of occasions where things have gone wrong. Wrong sizes, wrong colour and even on one occasion I returned an item requesting a different size. I received the original item back again. This has not filled me with confidence to order again.”

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Posted 1 month ago

“Really pleased with my purchase. My order arrived really quickly and I was very happy with the quality of my purchase.”

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Posted 1 month ago

“Bought a bracelet as a birthday gift, unfortunately the bracelet was too small, so I purchased a bracelet extender, it said on the website that the extenders fit all Jon Richard bracelets, unfortunately the extender did not fit the bracelet. So I am very disappointed it is false advertising. Customer service have not been very helpful. I am now out of pocket for a bracelet and an extender. Jon Richard have now asked me to send it back and the extender, but I honestly can’t be bothered asking the friend to give it back to me, and then wrapping it up and queuing in the post office. Will not order anything again from you.”

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Posted 1 month ago

“Loved the eating I bought .,. good quality”

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Posted 1 month ago

“Bought pearl bride headband for my daughters hen party, very pleased with the look of it. Quality is very good, cannot wait for her to wear it”

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Posted 1 month ago

“Beautiful bracelet, arrived very quickly and a good price”

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Posted 1 month ago

“Easy way to shop for the perfect gift”

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Posted 1 month ago

“I received my necklace and it was broken and tangled. I have emailed and sent pictures of the necklace and have had no reply, so very bad customer service. Will never use this company again. I wouldn’t have given 1 star if I had the choice.”

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Posted 1 month ago

“I ordered six items for my bridal party, I am delighted with all the items that arrived. There beautiful”

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Posted 1 month ago

“Jewellery and hair accessories purchased are beautiful and very true as pictured on website. Very quick and easy delivery excellent service overall.”

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Posted 1 month ago

Jon Richard is rated 4.4 based on 5,258 reviews