Jon Richard Reviews

Name: Jon Richard
Address: Tilson Road, Manchester
Rating: 4.36

4.4 Rating 5,566 Reviews

83 %

of reviewers recommend Jon Richard

4.4

Based on 5,566 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Visit Website

Email:

webservice@jonrichard.com

Location:

Tilson Road
Manchester
M23 9GF

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Jon Richard 5 star review on 22nd July 2025

Anonymous

Jon Richard 5 star review on 23rd June 2025

Verified Customer

109

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“excellent customer service, received a reply from the online team within an hour of reaching out, received a very helpful reply to rectify a delivery issue, customer service team helped reassure my delivery would be processed and received on time. highly recommend. Thankyou very much 5 Star....”

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Posted 2 months ago

“l was very disappointed with the size of the opal earrings very small. The pearl ones are OK”

Helpful Report

Posted 2 months ago

Thank you for your feedback. We’re sorry to hear that the opal earrings were smaller than expected. For all our products, including earrings, we provide full details such as measurements and dimensions in the product description to help customers make informed choices. as we understand it is hard to grasp sizing from images alone. we hope to see you shop with us again soon.

Posted 1 week ago

“I love these hair decorations but realise that my two granddaughters have long glossy hair and without a clip end they will not hold in. May I return them in exchange for something else from your extensive products please? I have tried to send an email but it is not able to send”

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Posted 2 months ago

“Delighted with the purchase (bracelet). Item exactly as descrives, very prompt delivery (present for a friend). She loves it, will use this site again.”

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Posted 2 months ago

“It's a good company but response is a bit slow. Might be due to the time of year.”

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Posted 2 months ago

“Appalling service - charged my card, never delivered item and customer service doesn’t reply to emails (phone line is a joke as there is nobody to pick up). And then the cheek to ask for a review…it would be more appreciated if you could get in touch to process my refund instead. Please avoid this company / they should t be allowed to operate at all based on my experience (and many others - check the reviews on trust pilot)”

Helpful Report

Posted 2 months ago

Hi, We’re really sorry to hear about this. Please contact our customer service team at customerservice@jonrichard.com with your order number so we can look into it immediately. We aim to respond within our stated timeframe and resolve this for you. refunds are always given for items with stock discrepancies or valid returned orders. we do not keep payments. please note refunds do take a further 3-5 days to show up in your bank account since being processed. As a reminder, we do not operate a telephone line. Our team responds to all enquiries via email only. We aim to reply as quickly as possible. please contact us to resolve if this had not already been done so.

Posted 1 week ago

“Looks cheap and not at all attractive as pictured. Chain looks cheap and like it will break”

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Posted 2 months ago

“Have not reveived my item , very disappointed as it is a gift , & I ordered it on the 29th Nov”

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Posted 2 months ago

“Lovely necklace as ordered. Very pretty design. Initially the box didn’t arrive with it but after a quick email the issue was resolved swiftly. Thank you.”

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Posted 2 months ago

“Only received half my order, emailed but no response, no contact numbers to speak to anyone!”

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Posted 2 months ago

“Absolutely love my purchase i made ❤️ fantastic quality im in love”

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Posted 2 months ago

“Lovely items if they both to send them! Missing from my order and no reply to replace although charged”

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Posted 2 months ago

“Beautiful jewelry, fast delivery, very pleased. Thank you!”

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Posted 2 months ago

“I love my bracelet! It looks just as good as advertised and arrived quickly too.”

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Posted 2 months ago

“This set was very small compared to the photos online. Not worth the money and couldn’t return them as they don’t let you return ear rings. Not what was advertised. Not happy at all. Wouldn’t buy from this website again.”

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Posted 2 months ago

“Absolutely stunning sets ! Bought 3 now and will be buying more ! Beautiful for a present !”

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Posted 2 months ago

“Do not have pierced ears so options at most places are limited or non existent. Jon Richard are the exception. Another lovely purchase this time.”

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Posted 2 months ago

“I received these three items which I was pleased with but they were very poorly presented, no boxes just in a cellophane package. I wasn’t offered an option to purchase boxes at the time of ordering so presumed they would be adaquately presented in a box. I contacted them twice about this issue but still haven’t received a reply,a therefore I won’t be ordering again as I think after sales service should be a priority. Disappointed.”

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Posted 2 months ago

“Lovely jewellery at a good price.”

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Posted 2 months ago

“Very impressed with the service. Quality and price are excellent. Would recommend”

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Posted 2 months ago

Jon Richard is rated 4.4 based on 5,566 reviews