www.JonRichard.com Reviews

Name: www.JonRichard.com
Address: Tilson Road, Manchester
Rating: 4.36

4.4 Rating 4,457 Reviews

84 %

of reviewers recommend www.JonRichard.com

4.4

Based on 4,457 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Visit Website

Email:

webservice@jonrichard.com

Location:

Tilson Road
Manchester
M23 9GF

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www.JonRichard.com 5 star review on 26th April 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very happy with Jewellery!”

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Posted 2 months ago

“I recently ordered a bracelet and a ring in the sale and am delighted with my purchases. I used to buy Jon Richard jewellery when it was in Debenhams.”

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Posted 2 months ago

“First time I've ordered anything from this website. Ordered a lovely earring, necklace and bracelet set for my mum. When it came it was very secure in the packaging and I was very impressed with the quality”

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Posted 2 months ago

“First time I ordered from you online and everything ran smoothly and I was informed regularly with updates of despatch and delivery dates.....Will use you again”

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Posted 2 months ago

“Wonderful jewelry Easy to use website So many choices I was dazzled Great prices Delivery quick and as promised Delighted with my selections I will definitely buy again”

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Posted 2 months ago

“Lovely necklace and earing set. Prompt delivery and kept informed from the order to the despatch and delivery”

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Posted 2 months ago

“The jewellery itself was lovely and reasonably priced but I left a question on their contact form asking which jewellery box (jewellery didn't come with one so I had to purchase one separately) would best fit my item as it was a gift, and no one bothered getting back to me.”

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Posted 2 months ago

“Excellent bargains, beautiful jewelery.”

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Posted 2 months ago

“I purchase 2 silver bracelets which I was extremely pleased with when they arrived. I’ve had Jon Richard jewellery previous to this & love their products. Great value for money & always look really nice when wearing.”

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Posted 2 months ago

“Excellent necklace & earring set. Length was as described which was my main concern about buying online. Also pleased with the colour & style of the product which was accurately pictured in the website. The quality is good for the price paid. Packaging was appropriate for the item without being OTT so it arrived in good condition. Very happy with purchase.”

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Posted 2 months ago

“Promptly delivered, very pleased with the bracelet. Definitely recommend.”

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Posted 2 months ago

“Really nice bag”

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Posted 2 months ago

“Lovely bits of jewellery, really good prices. I made error on order and their customer service was superb sorted straight away even though it was my error.”

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Posted 2 months ago

“The pearl necklace I purchased is well made and delivery was prompt.”

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Posted 2 months ago

“Great jewellery. Just as shown in pictures. Great service and fast delivery. I will definitely reorder from this seller.”

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Posted 2 months ago

“Beautiful rings at amazing price. I needed a replacement engagement ring as I couldn’t afford to get my real one repaired so I thought I’d try these ring. I was a bit anxious that these rings would look cheap or unsubstantial but they actually look really authentic with a 1 carat size stone in the engagement ring. I ordered a small which was a perfect fit for an ‘L’ size ring. Absolutely thrilled with them.”

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Posted 3 months ago

“Beautiful little necklace bought for my daughter hence the love hearts, perfect gift for a loved one.”

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Posted 4 months ago

So pleased it was well received! Thank you for choosing to shop with Jon Richard

Posted 3 months ago

“I bought a pearl set from Jon Richard, for my mother to give to my daughter in law for Christmas. Ordered on 9th December, email to say dispatched on 15th December but it hasn't arrived. Family embarrassed. No phone number to contact Jon Richard. Three emails sent and still no reply. No package tracking number. Won't use them again.”

Helpful Report

Posted 4 months ago

Hi There, We’re sorry that it took longer than usual for you to receive your product. We know any kind of delay is frustrating, and we want to assure you that this was only a temporary delay in deliveries that has now been resolved. Kind regards, Jon Richard

Posted 3 months ago

“service wasn't the worst but wasn't GOOD either unfortunately. could be a one off, I have no idea. bought a necklace/earring set for christmas gift - 1. it got delivered to completely the wrong address, so maybe Jon Richard could ensure tracked postage instead? to avoid these issues. & 2. it was completely the wrong set they sent. 3. it took them OVER a week, to reply to two emails I sent to there customer service email about the issue. no auto response email to let me know they'd received anything or how long it would take them to get back to me. all in all, a bit of a mess about if I'm honest. could be because it's christmas but... still not a great, functional service. disappointed.”

Helpful Report

Posted 4 months ago

Hi there, The end of year is a very busy time for us, and our customer service team experienced a high volume of enquiries. However, we always seek to respond to customers within 1-3 days and we’re very sorry that this did not happen on this occasion. [If you are still waiting to receive your product, please contact us on with your order number and we’ll investigate further.] Kind regards, Jon Richard

Posted 3 months ago

“The items I eventually received where very nice. However the item I was particularly wanting was not delivered, I was not informed there was a problem and only realised I would not receive it when my bank advised I had a refund! No explanation on the delivery note, the item was just crossed off. I was asked for a review a week before the items had been delivered.”

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Posted 4 months ago

Hi there, We always aim to deliver the best service to our customers and we’re sorry we had to cancel your item. The end of the year is a very busy time for us but as soon as we realised your order was out of stock, we refunded you the money straight away. Kind regards, Jon Richard

Posted 3 months ago

www.JonRichard.com is rated 4.4 based on 4,457 reviews