Jon Richard Reviews

Name: Jon Richard
Address: Tilson Road, Manchester
Rating: 4.36

4.4 Rating 5,566 Reviews

83 %

of reviewers recommend Jon Richard

4.4

Based on 5,566 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Visit Website

Email:

webservice@jonrichard.com

Location:

Tilson Road
Manchester
M23 9GF

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Jon Richard 5 star review on 22nd July 2025

Anonymous

Jon Richard 5 star review on 23rd June 2025

Verified Customer

109

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great quality jewellery at a very reasonable price and it was delivered promptly.”

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Posted 1 month ago

“I definitely buy again great seller and fast delivery”

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Posted 1 month ago

“First time buying from Jon Richard. I was happy with the communication and speedy delivery. Would use again.”

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Posted 1 month ago

“Very good,excellent value,Shame you don't have more clip on earrings in the range but very pleased with my purchase.”

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Posted 1 month ago

“Very poor service. Sent the wrong product which I returned, then said sold out of what I wanted a few days before Xmas!”

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Posted 1 month ago

Hi, thank you for your feedback! We’re sorry for the frustration this caused. When we looked into your enquiry, we found the item had unfortunately sold out due to the busy festive period and the high number of last-minute orders at that time of year. We’re glad we were able to resolve everything in the end and really appreciate your patience.

Posted 1 week ago

“Great website. Delivered on time and what i was expecting unlike some other websites”

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Posted 1 month ago

“Perfect length and fit and hang well. On the down side, i thought they looked a little more sparkly on the picture but at the price i paid for that quality i am pleased”

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Posted 1 month ago

“A privilege to deal with a company that says what it does, aand does what it says.”

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Posted 1 month ago

“I received an incorrect item. No response from customer services no telephone to contact them just email. I'm still waiting for my refund. First time ordering from the company and will never order again. Appaling customer service”

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Posted 1 month ago

Hi, Thank you for your feedback! That's correct, We don’t have a telephone line and handle all enquiries via email at customerservice@jonrichard.com. During the busy festive period, our response times were a little longer than usual, which we had communicated to customers. We really appreciate your patience and are always happy to help via email

Posted 1 week ago

“Bought three different items. Necklace,Earring and necklace set with bracelet and also separate bracelet. All different,all stunning. Can't wait to give them as gifts.”

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Posted 2 months ago

“Great choice of gifts”

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Posted 2 months ago

“Fabulous earrings”

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Posted 2 months ago

“Great quality and lovely jewelry.”

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Posted 2 months ago

“Lovely gift for Xmas, well packed and happy with the order. Quick delivery too!”

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Posted 2 months ago

“really good quality and amazing price.”

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Posted 2 months ago

“Lovely product”

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Posted 2 months ago

“Very pretty earrings, at an excellent price Lovely for a present”

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Posted 2 months ago

“I'm not happy as I have not received one pair of the crescent earrings . I have emailed twice but I haven't received a reply.”

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Posted 2 months ago

“I should have been given the option to request these items came in a presentation box. The very same items are for sale in Next in lovely Jon Richard boxes.”

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Posted 2 months ago

“Lovely necklace and good deal. Atrocious customer service. Dont respond when chasing for delivery. No tracking. Dont advise when an item is not available - the matching bracelet. Not an acceptable way to run a supply company even during busy period before Christmas.”

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Posted 2 months ago

Jon Richard is rated 4.4 based on 5,566 reviews