John Charcol Reviews

Name: John Charcol
Address: St. Helen's, 1 Undershaft, London, London
Rating: 4.88

4.9 Rating 2,778 Reviews

98 %

of reviewers recommend John Charcol

Company Reviews

Metrics

Info

4.9

Based on 2,778 reviews

Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

About John Charcol:

John Charcol is an award-winning team of independent mortgage experts who provide friendly and professional advice both over the phone and in person. We help thousands of people each year and have become one of the top mortgage brokers in the UK.

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John Charcol 5 star review on 23rd April 2021

Vicent A

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“First class service from all the staff at Simply Finance especially Rachael, Hayley & Emily. They were very knowledgeable, courteous, friendly and professional. Would recommend the company to anyone looking for great personal service.”

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Posted 10 years ago

“We worked with Norman Taylor and he was amazing!!! We trusted him instantly he was interested in us and going the best for us We can not thank him enough for helping to make our dream house come true”

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Posted 10 years ago

“The rep, Chris Fisk, was very friendly, knowledgeable, reliable and helpful. Couldn't have asked for a better service.”

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Posted 10 years ago

“Hayley did a great job in finding me a better mortgage than the one i had without costing me any money. Anyone i spoke to at Simply Finance was approachable and easy to communicate with making my mortgage change simple”

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Posted 10 years ago

“Professional, reliable, courteous, prompt service”

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Posted 10 years ago

“Guided me through getting a mortgage for the very first time. The people I dealt with were extremely helpful, got me a very good deal, and assisted me with all the questions I had. Recommended using Simply to friends and family already, as I was really impressed with their service.”

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Posted 10 years ago

“i would recommend you to anyone in celeste harris she is a great addition to you team se was always great in helping me out and i have knoe problems with using you're company again”

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Posted 10 years ago

“Ben was very helpful and made the whole process go through smoothly and quick. I would recommend dealing with him @ Simply Finance.”

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Posted 10 years ago

“Most helpful at all stages, easy for me to understand ! thanks.”

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Posted 10 years ago

“During our difficult period. We contacted simply finance for help. We put all our finances in their hands and they sorted out a new mortgage,insurance and utility bills. We were very satisfied with the help they gave us. They kept in touch every step of the way and would recommend anyone needing financial help.”

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Posted 10 years ago

“Excellent service from the Team Particularly Hayley the initial sales person I dealt with.I am in sales myself and understand the pressures to exceed your targets but did not feel that I was just a "number". The whole process was seamless and transparent and more importantly the charges were very fair! Well done guys!!”

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Posted 10 years ago

“Simply Finance came to my rescue 3 years ago when I was selling my house and buying another smaller house and needed a smaller mortgage than I had at the time. Owing to the financial crisis it was very difficult for some without a formal employment record to get a re-mortgage even though I had a loan to value ratio of only 20% for the new house (i.e. a mortgage of £150,000 on a property value at £750,000). I was at my wits end but Simply Finance, with great professionalism, knew the market intimately and were able to help me immensely, promptly and with fabulous customer care. I cannot speak more highly of them as they were life savers at the time.”

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Posted 10 years ago

“I was very impressed with Simply Finance - Rachel Peach was excellent, with a first rate knowledge of the mortgage market. She managed to find one for me, a self-employed sole trader, where many others had failed. Would highly recommend. Elizabeth”

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Posted 10 years ago

“absolutely no problems at all. we were recommended by a friend to your services. we were not disappointed . would recommend simply finance to anyone.”

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Posted 10 years ago

“Michael Nicholson went to great lengths to overcome our problems - got us a great deal with Halifax and overall it was a first class experience.”

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Posted 10 years ago

“Very helpful company would recommend on with my second morgage with them.”

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Posted 10 years ago

“Sarah is absolutely fantastic, I would never go to anyone else for mortgage quotes. Although we lost out on the property, I know exactly what we can do for the next one which comes up and this will give me bargaining strength in the property market. thank you Sarah for your swift responses and the way you grasped our rather complicated set up so quickly was brilliant.”

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Posted 10 years ago

“average service, administration costs too expensive compared to other brokers, product knowledge good. after sales service poor.”

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Posted 10 years ago

“I was looking for a buy to let mortgage, life insurance and landlord insurance. From day one simply finance took care of everything and kept me updated via phone and E mail. Every department had the same attitude and treated me as if I was a special customer. Everything was explained to me in terms that I could understand, which was helpful as these things can be quite daunting to most people. A special thank you to Sarah Crampton - Bardon who talked me through everything and Gemma Khan who also kept me updated throughout there are other individuals who also gave their time , my apologies for not naming you all. I would recommend Simply Finance to anyone, they made the whole process stress free and would always call back as promised. Nothing was too much trouble. I would suggest a few companies take a look at how Simply Finance operate and take a leaf out of their book. Keep up the good work.”

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Posted 10 years ago

“Very helpful and knowledgeable staff members. Always friendly and call when they say they will. Good financial advice to suit my needs”

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Posted 10 years ago

John Charcol is rated 4.9 based on 2,778 reviews