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John Charcol Reviews

4.9 Rating 3,002 Reviews

99 %

of reviewers recommend John Charcol

Company Reviews

4.9

Based on 3,002 reviews

Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

About John Charcol:

John Charcol is an award-winning team of independent mortgage experts who provide friendly and professional advice both over the phone and in person. We help thousands of people each year and have become one of the top mortgage brokers in the UK.

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John Charcol 5 star review on 23rd April 2021

Anonymous

Anonymous // 01/01/2019

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“Kept informed all the way through my enquirey to a satisfactory result Well happy with the service, will use again and again Elaine”

Helpful Report

(Southampton) - Posted 9 years ago

“The loan company were too pedantic and use very cumbersome methods. However, the SF ladies Rachael and Emily were first rate. I would and indeed will, use SF again”

Helpful Report

(Southampton) - Posted 9 years ago

“This transaction took 3 months to complete why I don't no but I am sure there must be reasons”

Helpful Report

(Southampton) - Posted 9 years ago

“I found SF to be very straight forward and easy to work with, when one lender didnt work out, Dave Cornford was quick to find a replacement and we moved swiftly though a remortgage. Helen Butler was the progressor and she kept us up to speed with Gordons lawyers who were also very efficient.”

Helpful Report

(Southampton) - Posted 9 years ago

“Keen, accommodating, knowledgeable, persistent, efficient and friendly, are just a few things to recommend Simply Finance.”

Helpful Report

(Southampton) - Posted 9 years ago

“I think a bit more professional headed brokers are required, they carry the brand name and represent the company . If issues occur with the broker the customer are entitled to feedback to the company Simply Finance not the outsourced freelance broker themselves. I feel that Simply Finance need to take ownership on customer queries.”

Helpful Report

(Southampton) - Posted 9 years ago

“Whilst we appreciate your help with obtaining the mortgage I am frankly shocked that e mails regarding the mortgage where both my husbands and I would be responsible for the debt were only sent to my husband. There was only one e mail that I was copied in. My husband sent me this review our service - not yourselves!! Frankly it is oppressive to women and I'm somewhat shocked you did not e mail me also regarding the fact the mortgage went through!! You are women, you should know better and frankly I'm offended.”

Helpful Report

(Southampton) - Posted 9 years ago

We're sorry you feel that way, however we don't feel your comments are justified. Our system can only store 1 email address for case updates, many of which are automated to ensure the fastest communication. The email entered is selected by the customer, not ourselves.

Posted 9 years ago

“Excellent service and customer friendly . Special mention for Jordan and Christine outstanding correspondence and knowledge aswell as a very friendly service I felt very comfortable dealing with these two ladies”

Helpful Report

(Southampton) - Posted 9 years ago

“We highly recommend simply finance. Erin and Helen dealt with our remortgage and I must say they were fabulous. Kept us informed all the way by text ,emails and telephone calls. They always got back to us if we had any concerns and made us feel valued. We came across this company by searching the web and I must say we had concerns as we had no idea if anyone could help us. So glad we found you, I feel a new door has opened for us and the future is looking good. So thank you. K. Hodgson.”

Helpful Report

(Southampton) - Posted 9 years ago

“You make the whole process even Longer . You also try to confuse people and the whole process can be done much more efficiently without simply finance. Totally Usless .I had to tell broker of this product was not told by him and communication between your people who should be assisting is ridiculous . Please share comment with who you like . I won't be using you again???? Thank you ????”

Helpful Report

(Southampton) - Posted 9 years ago

“This is a fantastic company to deal with . Helpful knowledgable staff who are on your side from day one through to completion . My experience is of a company who will always do their very best for you , far beyond what can reasonably be expected . Very highly recommended”

Helpful Report

(Southampton) - Posted 9 years ago

“In January 2015 I decided to cash in my private pension as I wished to purchase a property. With all the publicity concerning the change and being aged 74 I decided I needed some help as I only required to take some of my entire pension and re invest the remainder with a "Drawdown" in case I needed further income. I found "Simply Finance" by way of the Government free hand book and my financial adviser Steve Davis could not have been more helpful. He handled everything for me and he was always available to speak with in case of any question I had. I would certainly recommend "Simple Finance" Colin Steed”

Helpful Report

(Southampton) - Posted 9 years ago

“After sending the papers to the wrong solicitor our costs increased by £150 for the loan interest and extra solicitor time while this loan offer was sent to the correct solicitor -so not impressed at all”

Helpful Report

(Southampton) - Posted 9 years ago

“Excellent service received from all parties at Simply Finance. As with all services, communication is key and I couldn't fault the communication received from Hayley Tutton the Mortgage Broker through to the processing team. Our needs were listened to and at no point were we pushed to take any product that we didn't need or want. Would highly recommend this company to anybody who wants a straight honest talking service”

Helpful Report

(Southampton) - Posted 9 years ago

“I'm really not sure what value Simply Legal added to the process.”

Helpful Report

(Southampton) - Posted 9 years ago

“A very professional and fast job they did. I was kept updated at all times. Great Service and I stronly recommend this business.”

Helpful Report

(Southampton) - Posted 9 years ago

“All of the team have been wonderful with the service given to me in purchasing my new house. Many thanks to Katherine Beattie, Helen Butler & Kiran Roath for making the mortgage, life assurance and home insurance process an incredibly smooth process. The team has gone out of their way to keep me informed every step of the way, and even with texts on my day of completion. Natasha”

Helpful Report

(Southampton) - Posted 9 years ago

“Every member of the team are polite, helpful & offer genuine advice. I have used the Company twice now and will be happy to use again !”

Helpful Report

(Southampton) - Posted 9 years ago

“Absolutely excellent service, made so easy, stress free and kept to every promise and time-scale given, would definitely use again and would also recommend to everyone.”

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(Southampton) - Posted 9 years ago

“We have had nothing but outstanding service for simply finance. The people there are also outstanding at their job from Simon, Rachael peach and Jordan Moore. Thanks you so much for all the help, support and just for being great. Martin & Victoria McAuley-Eccles.”

Helpful Report

(Southampton) - Posted 9 years ago

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John Charcol is rated 4.9 based on 3,002 reviews