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John Charcol Reviews

4.9 Rating 3,002 Reviews

99 %

of reviewers recommend John Charcol

Company Reviews

4.9

Based on 3,002 reviews

Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

About John Charcol:

John Charcol is an award-winning team of independent mortgage experts who provide friendly and professional advice both over the phone and in person. We help thousands of people each year and have become one of the top mortgage brokers in the UK.

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John Charcol 5 star review on 23rd April 2021

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Communication wasn't the best all the time between the company but the two men who dealt with our mortgage were nice and friendly . took a little longer than expected due to incompetent solicitors !”

Helpful Report

(Southampton) - Posted 10 years ago

“Everyone as Simply Finance was excellent from first contact through to completion. We got a great deal on the mortgage itself and no hard sell on associated insurances etc. There were some tricky parts so we were very grateful to have experts on hand to guide us through. I have always been reluctant to use a broker in the past and tried to do it myself but I will not hesitate in the future.”

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(Southampton) - Posted 10 years ago

“Brilliant service. Very efficient. Friendly and caring. Totally recommend them”

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(Southampton) - Posted 10 years ago

“Excellent professional service throughout. Very friendly and competent staff. Great communication rough out the application process. Highly recommended”

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(Southampton) - Posted 10 years ago

“They were very efficient and courteous. Our remortgage completed very quickly and with a minimum of red tape. I would definitely use them again.”

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(Southampton) - Posted 10 years ago

“I've used Simply Finance on a number of occasions and they are always extremely good. You are kept informed through out and they chase both the mortgage company and solicitor regularly. Highly recommended!”

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(Southampton) - Posted 10 years ago

“Fantastic team at Simply particularly Celeste and Daniel first class service would highly recommend thank you”

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(Southampton) - Posted 10 years ago

Thanks for the positive review, we look forward to helping you again when you need us!

Posted 10 years ago

“The transaction of remortgaging my property started with lots of energy. However, it lost momentum and took over half a year to go through.”

Helpful Report

(Southampton) - Posted 10 years ago

Dear Christine, we received your application on 3rd September and we obtained an Offer from the lender 6 weeks after that date, having reviewed how our team managed your application I am happy with how your adviser and case handler worked your application. You instructed your own solicitors, I can only assume you are as frustrated as we are with that firm as they are certainly difficult to deal with! We look forward to helping you again in the future as and when you need us.

Posted 10 years ago

“Professional service accurate efficient and polite. Happy to work out of normal hours to support me in finding the correct and best deal. Updates regular throughout the whole process making a normally stressful exercise a walk in the park Recommend 100%”

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(Southampton) - Posted 10 years ago

Your review is exactly the level we're trying to achieve for every customer! Thanks for using us

Posted 10 years ago

“I found simply finance brilliant dealing with our remortgage, i cannot thank Hayley enough for her hard work she was fantastic”

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(Southampton) - Posted 10 years ago

Thanks! We've passed on your thanks to Hayley, she certainly is a hard worker :)

Posted 10 years ago

“I found the service very good at a very difficult time, the service was friendly ,professional and personal to my and my family needs, I can only hope my investment performs as well.”

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(Southampton) - Posted 10 years ago

“Dave Cornford organised two mortgages for us, he was quick and efficient. I would defiantly use him again.”

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(Southampton) - Posted 10 years ago

Thanks for the positive review we really appreciate it - I'm sure you'd agree Dave knows exactly how to look after landlords mortgages!

Posted 10 years ago

“We had a very hard time with other problems going on around us and took a while to get all this sorted, Simon Walklin-Knight and Helen Butler went above and beyond to put our minds at rest, they kept us informed at all times and I think if it wasn't for there positivity we would have given up. I would like to thank everyone that was involved in our case and let you know I would highly recommend your service to friends and family. KIndest regards Lucy & John Haines”

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(Southampton) - Posted 10 years ago

What a lovely review, thank you! Life's hard enough without having to stress about the mortgage process - glad we did our bit. All the best!

Posted 10 years ago

“Dealt with clarity,respect and above all very professional. ..highly recommended from myself”

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Posted 10 years ago

“Really great service and good communication all way through process first class also Tom and mat are a assist to you company.”

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Posted 10 years ago

“Amazing service and amazing staff. Have really helped me get on top.”

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Posted 10 years ago

“Very prompt, professional service by all who were involved in the process, right from Tim who organised the mortgage, your compliance staff and Helen who followed up and kept me informed of progress. A firm I would definitely recommend to others.”

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Posted 10 years ago

“A very professional team who dealt with our request efficiently, a team to be proud of and deserving of recognition for there hard work.”

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Posted 10 years ago

“Very efficient service and I felt as thought I was informed and involved all the way through proceedings.”

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Posted 10 years ago

“This is the second time we have come to Simply Finance for mortgage services. Dave found us exceptional deals on both occasions and fully understood our brief. Tom was excellent in keeping us up to date in the progress of our application and was extremely patient answering the many queries we had.”

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Posted 10 years ago

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John Charcol is rated 4.9 based on 3,002 reviews