John Charcol Reviews

Name: John Charcol
Address: St. Helen's, 1 Undershaft, London, London
Rating: 4.88

4.9 Rating 2,774 Reviews

98 %

of reviewers recommend John Charcol

Company Reviews

Metrics

Info

4.9

Based on 2,774 reviews

Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

About John Charcol:

John Charcol is an award-winning team of independent mortgage experts who provide friendly and professional advice both over the phone and in person. We help thousands of people each year and have become one of the top mortgage brokers in the UK.

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Anonymous

Anonymous // 01/01/2019

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“Celeste was very dedicated in finding the right product for us and worked diligently to see the process through smoothly.”

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(Southampton) - Posted 8 years ago

“Good advice given”

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(Southampton) - Posted 8 years ago

“John Charcoal were proactive in tracking the end of the fixed period of my existing mortgage and reminded me that I needed to explore other options. the sales person was very friendly, informed and most helpful in researching what I, the customer, was looking for in the process of "re-mortgaging". she came back to me with the possible options exactly when she promised to and explained clearly what the various pros and cons were of each option from MY perspective. excellent service.”

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(London) - Posted 8 years ago

“A great service, followed up with good information and support, all emails and questions answered promptly.”

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(Southampton) - Posted 8 years ago

“Excellent customer service.”

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(Southampton) - Posted 8 years ago

“Sarah and Helen were very helpful. Sarah sorted the initial mortgage decision and cut through a great deal of the unknowns to secure a good deal. Helen was similarly very helpful and kept me informed as to the progress throughout. They were always available to chat to when I had questions and made the process simple and easy to understand.”

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(Southampton) - Posted 8 years ago

“John Charcol was above board, friendly and clear in explaining to us the "nuts & bolts" of the remortgaging process. This greatly helped us and facilitated a timely and positive outcome. Well pleased”

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(London) - Posted 8 years ago

“John Charcoal did everything they could to help us ensure our mortgage completed smoothly. As a first time buyer it was very reassuring to have knowledgeable people to explain the process and chase things through to hit the deadlines. Definitely recommended!”

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(London) - Posted 8 years ago

“I feel John Charcol went above and beyond to secure a Mortgage offer for me and despite the set backs made the process as smooth as it could have been.”

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(Southampton) - Posted 8 years ago

“Brilliant friendly effienct service !!”

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(Southampton) - Posted 8 years ago

“Thanks to Steve and Helen for all their hard work. They made my re-mortgage easy. I did have a tight deadline I wanted to meet and they helped me achieve it. Without their help I couldn't have done it. Thanks for all your hard work. I would recommend John Charcol. They are very helpful and get the job done. Very Happy. Thanks. Annette”

Helpful Report

(Southampton) - Posted 8 years ago

“Good Morning, Reena was excellent, efficient and made the whole process of our remortgage straightforward, easy and was a pleasure to engage with. She provided immediate responses to any queries we had and put our minds at ease as well as giving invaluable advice. My wife and I could not speak more highly of her and will be recommending using Reena and yourselves for any future mortgage and insurance advice. Thanks again, Minal Patel”

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(London) - Posted 8 years ago

“Efficient, helpful, and very clear - brilliant service”

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(London) - Posted 8 years ago

“They did very good”

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(Southampton) - Posted 8 years ago

“Both Erin and Tom were excellent throughout. Professional, polite and always followed things through when I had a query. Erin never gave up even though it has taken several months.”

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(Southampton) - Posted 8 years ago

“Fast,efficient and courteous service.”

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(Southampton) - Posted 8 years ago

“Excellent service throughout and never shy to go the extra mile.”

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(Southampton) - Posted 8 years ago

“The staff I dealt with were fantastic. Professional courteous and always giving a first class service, Erin and Helen Butler . Nothing too much trouble . I've already recommended them to a work colleague on the basis of my experience. Thank you!”

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(Southampton) - Posted 8 years ago

“James Middlemass is a fantastic advisor. One that will always be on my phones speed dial. He thinks out of the box and has always delivered on his word. He is a credit to your Organisation.”

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(Southampton) - Posted 8 years ago

“Excellent service.”

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(Southampton) - Posted 8 years ago

John Charcol is rated 4.9 based on 2,774 reviews