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John Charcol Reviews

4.9 Rating 2,774 Reviews

98 %

of reviewers recommend John Charcol

Company Reviews

4.9

Based on 2,774 reviews

Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

About John Charcol:

John Charcol is an award-winning team of independent mortgage experts who provide friendly and professional advice both over the phone and in person. We help thousands of people each year and have become one of the top mortgage brokers in the UK.

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Everyone at John Charcol was extremely helpful and had fantastic customer service skills. In particular Alex Chambers was outstanding at supporting me find the right products for my needs and nothing was too much trouble. He was easily contactable and very professional. I felt that he went the extra mile to help and support my needs. He is a credit to your company. Also Chantelle Parker sent me regular updates and Farai was also helpful. Alex Chambers was able to sort my mortgage and then also help me organise life insurance and landlord insurance as well which takes away a lot of the hassle that I would have had if I had done it all separately. I am more than happy with the service I have had and would not hesitate to use John Charcol again and I would also highly recommend them to others. Thank you.”

Helpful Report

(Southampton) - Posted 8 years ago

“Very professional and kept us up to speed on everything”

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(Southampton) - Posted 8 years ago

“Sarita was very supportive and professional throughout the process of sourcing and gaining a mortgage that meet my circumstances”

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(Southampton) - Posted 8 years ago

“They worked fast to secure a good deal and kept me in touch during the process.”

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(Southampton) - Posted 8 years ago

“Fantastic service highly recomend”

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(Southampton) - Posted 8 years ago

“Communicated regularly, in a friendly, informative way. Felt I was a valued customer. Many thanks!”

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(Southampton) - Posted 8 years ago

“Randeep Sodhi was an excellent broker who kept me and my wife fully informed throughout the process and found us a fantastic long term deal.”

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(London) - Posted 8 years ago

“Excellent service and really good support along the way. Will recommend you without hesitation and look forward to using you again.”

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(Southampton) - Posted 8 years ago

“Arranged just what we needed”

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(Southampton) - Posted 8 years ago

“Completely took the stress out of finding the right mortgage. Several deals and options were considered and explained which would be the best for our circumstance. Helpful and supportive throughout the process, kept us fully updated as things progressed. Thanks Sarah & team!!”

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(Southampton) - Posted 8 years ago

“excellent service”

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(Southampton) - Posted 8 years ago

“Our re-mortgage started with Matt Gibson contacting us, after I had gone onto the internet to look for a new mortgage lender. We advised Matt what we needed, a re-mortgage as our current mortgage lender could not give us a product to suit our needs, which was a very small amount over a very short time. Matt listened to exactly what we wanted and within the week advised us that he had found a lender that ticked all the boxes of what we needed and terms to suit us. He kept in contact with us with a regular update of progress. Very professional in his work and would definitely recommend John Charcol, mortgage experts.”

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(Southampton) - Posted 8 years ago

“Sarita Varma was incredibly thorough and knowledgeable when researching mortgage products that best fit my budget and profile. Sarita really did go above and beyond to find the best deal for me and she always ensured that she had my best interests to hand. I was incredibly happy to have dealt with Sarita and would thoroughly recommend her to anyone who is planning on taking out a mortgage.”

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(London) - Posted 8 years ago

“My remortgage was such an easy process no problems and very good advice.”

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(Southampton) - Posted 8 years ago

“Randeep Sodhi arrange my remortgage for me. The process was very smooth. He gave me all the information I needed and it was a very stress free process. I will most definitely be using Randeep in the future and recommending his services to family and friends.”

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(London) - Posted 8 years ago

“Always polite and prompt communication with a determination to complete the deal as quickly as possible. A one to one service ensures a more personal interaction and a dedicated point of contact that knows your needs.”

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(Southampton) - Posted 8 years ago

“Sarita arranged my mortgage on the day, successfully sourcing a fantastic rate for me. Not only was she extremely competent, she also listened and took note of my situation to facilitate the process.”

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(London) - Posted 8 years ago

“Really helpful personal service. Went the extra mile to find a suitable and affordable product for me (second mortgage) and agent couldn't have been more helpful in taking me through the application process. Very prompt and effective service. Everything done as quickly as possible. No delays at all & always did what they promised they'd do, when they promised to do it!”

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(Southampton) - Posted 8 years ago

“After a complicated loan application with Tracy's help we got there resolving my finances”

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(Southampton) - Posted 8 years ago

“Managed to get the mortgage accepted. But there was a few misunderstandings over some of the paperwork that was needed.”

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(Southampton) - Posted 8 years ago

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John Charcol is rated 4.9 based on 2,774 reviews