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John Charcol Reviews

4.9 Rating 3,287 Reviews
99 %
of reviewers recommend John Charcol
Company Reviews Metrics Info
4.9
Based on 3,287 reviews
Customer Service
Communication Channels
Email, Telephone
Queries Resolved In
Under An Hour
Customer Service
5 out of 5
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About John Charcol:

John Charcol is an award-winning team of independent mortgage experts who provide friendly and professional advice both over the phone and in person. We help thousands of people each year and have become one of the top mortgage brokers in the UK.

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John Charcol 5 star review on 23rd April 2021
Vicent A
Anonymous
Anonymous  // 01/01/2019
Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful
Najmin A
Verified Reviewer
“My name is Najmin Akhtar and I just want to say a massive thank you to Erin and her team for sorting out my remortgage, she explained everything clearly and dealt with me with care. I am very impressed with the service received and can't fault in anyway. I will definitely be recommending my family & friends to simply finance, and will be contacting Erin soon to sort out my other properties???? Thank you Erin for your assistance.”
Helpful Report
(Southampton) - Posted 10 years ago
David
Verified Buyer
“Excellent service always kept up to date with progress would definitely recommend. Thank you.”
Helpful Report
(Southampton) - Posted 10 years ago
Angela
Verified Buyer
“Hi, well we nearly alway deal with Sarah Crampton Barden and she has been exemplary during the years we have been associated with your company. I am a retired financial advisor and we do make here work hard, due in part to the pitfalls we know exist, we ask many of the difficult questions some might not. So 100% for Sarah”
Helpful Report
(Southampton) - Posted 10 years ago
Andrew
Verified Buyer
“Very happy with the speed of the service.”
Helpful Report
(Southampton) - Posted 10 years ago
Sam
Verified Buyer
“Great service from Matt and Helen, took all the stress out of our remortgage. Will definitely recommend to friends. Thanks again Sam”
Helpful Report
(Southampton) - Posted 10 years ago
Elaine
Verified Buyer
“Kept informed all the way through my enquirey to a satisfactory result Well happy with the service, will use again and again Elaine”
Helpful Report
(Southampton) - Posted 10 years ago
Paul
Verified Buyer
“The loan company were too pedantic and use very cumbersome methods. However, the SF ladies Rachael and Emily were first rate. I would and indeed will, use SF again”
Helpful Report
(Southampton) - Posted 10 years ago
Peter
Verified Buyer
“This transaction took 3 months to complete why I don't no but I am sure there must be reasons”
Helpful Report
(Southampton) - Posted 10 years ago
Abi
Verified Buyer
“I found SF to be very straight forward and easy to work with, when one lender didnt work out, Dave Cornford was quick to find a replacement and we moved swiftly though a remortgage. Helen Butler was the progressor and she kept us up to speed with Gordons lawyers who were also very efficient.”
Helpful Report
(Southampton) - Posted 10 years ago
Stephen
Verified Buyer
“Keen, accommodating, knowledgeable, persistent, efficient and friendly, are just a few things to recommend Simply Finance.”
Helpful Report
(Southampton) - Posted 10 years ago
Perminder
Verified Buyer
“I think a bit more professional headed brokers are required, they carry the brand name and represent the company . If issues occur with the broker the customer are entitled to feedback to the company Simply Finance not the outsourced freelance broker themselves. I feel that Simply Finance need to take ownership on customer queries.”
Helpful Report
(Southampton) - Posted 10 years ago
Matthew
Verified Buyer
“Whilst we appreciate your help with obtaining the mortgage I am frankly shocked that e mails regarding the mortgage where both my husbands and I would be responsible for the debt were only sent to my husband. There was only one e mail that I was copied in. My husband sent me this review our service - not yourselves!! Frankly it is oppressive to women and I'm somewhat shocked you did not e mail me also regarding the fact the mortgage went through!! You are women, you should know better and frankly I'm offended.”
Helpful Report
(Southampton) - Posted 10 years ago
We're sorry you feel that way, however we don't feel your comments are justified. Our system can only store 1 email address for case updates, many of which are automated to ensure the fastest communication. The email entered is selected by the customer, not ourselves.
Posted 10 years ago
Andrew
Verified Buyer
“Excellent service and customer friendly . Special mention for Jordan and Christine outstanding correspondence and knowledge aswell as a very friendly service I felt very comfortable dealing with these two ladies”
Helpful Report
(Southampton) - Posted 10 years ago
Peter
Verified Buyer
“We highly recommend simply finance. Erin and Helen dealt with our remortgage and I must say they were fabulous. Kept us informed all the way by text ,emails and telephone calls. They always got back to us if we had any concerns and made us feel valued. We came across this company by searching the web and I must say we had concerns as we had no idea if anyone could help us. So glad we found you, I feel a new door has opened for us and the future is looking good. So thank you. K. Hodgson.”
Helpful Report
(Southampton) - Posted 10 years ago
Kuldeep
Verified Buyer
“You make the whole process even Longer . You also try to confuse people and the whole process can be done much more efficiently without simply finance. Totally Usless .I had to tell broker of this product was not told by him and communication between your people who should be assisting is ridiculous . Please share comment with who you like . I won't be using you again???? Thank you ????”
Helpful Report
(Southampton) - Posted 10 years ago
Andrew
Verified Buyer
“This is a fantastic company to deal with . Helpful knowledgable staff who are on your side from day one through to completion . My experience is of a company who will always do their very best for you , far beyond what can reasonably be expected . Very highly recommended”
Helpful Report
(Southampton) - Posted 10 years ago
Colin
Verified Buyer
“In January 2015 I decided to cash in my private pension as I wished to purchase a property. With all the publicity concerning the change and being aged 74 I decided I needed some help as I only required to take some of my entire pension and re invest the remainder with a "Drawdown" in case I needed further income. I found "Simply Finance" by way of the Government free hand book and my financial adviser Steve Davis could not have been more helpful. He handled everything for me and he was always available to speak with in case of any question I had. I would certainly recommend "Simple Finance" Colin Steed”
Helpful Report
(Southampton) - Posted 10 years ago
Christine
Verified Buyer
“After sending the papers to the wrong solicitor our costs increased by £150 for the loan interest and extra solicitor time while this loan offer was sent to the correct solicitor -so not impressed at all”
Helpful Report
(Southampton) - Posted 10 years ago
Stephen
Verified Buyer
“Excellent service received from all parties at Simply Finance. As with all services, communication is key and I couldn't fault the communication received from Hayley Tutton the Mortgage Broker through to the processing team. Our needs were listened to and at no point were we pushed to take any product that we didn't need or want. Would highly recommend this company to anybody who wants a straight honest talking service”
Helpful Report
(Southampton) - Posted 10 years ago
David
Verified Buyer
“I'm really not sure what value Simply Legal added to the process.”
Helpful Report
(Southampton) - Posted 10 years ago
John Charcol is rated 4.9 based on 3,287 reviews
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