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John Charcol Reviews

4.9 Rating 3,287 Reviews

99 %

of reviewers recommend John Charcol

Company Reviews

4.9

Based on 3,287 reviews

Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

About John Charcol:

John Charcol is an award-winning team of independent mortgage experts who provide friendly and professional advice both over the phone and in person. We help thousands of people each year and have become one of the top mortgage brokers in the UK.

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John Charcol 5 star review on 23rd April 2021

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“A very professional and fast job they did. I was kept updated at all times. Great Service and I stronly recommend this business.”

Helpful Report

(Southampton) - Posted 10 years ago

“All of the team have been wonderful with the service given to me in purchasing my new house. Many thanks to Katherine Beattie, Helen Butler & Kiran Roath for making the mortgage, life assurance and home insurance process an incredibly smooth process. The team has gone out of their way to keep me informed every step of the way, and even with texts on my day of completion. Natasha”

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(Southampton) - Posted 10 years ago

“Every member of the team are polite, helpful & offer genuine advice. I have used the Company twice now and will be happy to use again !”

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(Southampton) - Posted 10 years ago

“Absolutely excellent service, made so easy, stress free and kept to every promise and time-scale given, would definitely use again and would also recommend to everyone.”

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(Southampton) - Posted 10 years ago

“We have had nothing but outstanding service for simply finance. The people there are also outstanding at their job from Simon, Rachael peach and Jordan Moore. Thanks you so much for all the help, support and just for being great. Martin & Victoria McAuley-Eccles.”

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(Southampton) - Posted 10 years ago

“Celeste our mortgage advisor was 1st class from start to end. She found us the best deal and assisted us in securing life cover as well as other insurance policies that we are very happy with. Helen was our mortgage processor and cant compliment her highly enough, she was informative and played a key role in getting the funds in 24 hours allowing us to exchange and complete on the same day. We are so grateful for this, as we met the deadline for submitting our daughters school application (just). Thank you very much, we would definitely recommend all involved to anybody looking for a mortgage.”

Helpful Report

(Southampton) - Posted 10 years ago

“I had recently reached the age of 65 and was able to take my private pension. With new laws coming in April 2015, the whole process seemed very daunting, the were unbelievable amounts of press coverage and advice on what you options were. Eventually after reading and searching for our bet options, we decided on Simply Finance. I cannot begin to describe how fantastic they were, after an initial phone call an appointment was made for a face to face meeting. The advisors name was Steve, he was friendly, knowledgeable and made us feel very comfortable. Steve asked us questions gave us impartial advice told us the low risks and high risk investments. Never once did he influence us one way or the other. After we made our decision the process was very straight forward, Again my wife and I cannot express how fantastic our advisor and Simply Finance were. I would recommend them without hesitation and we will certainly use them again for further advice with any financial matters,”

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(Southampton) - Posted 10 years ago

“Excellent service , friendly accommodating advisor who knows their business. Kept very well informed during the whole process No worries or stress what so ever during the entire re mortgage process thanks.”

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(Southampton) - Posted 10 years ago

“Simply finance was recommended by my sister and I know she loves me because Simply has never failed me. Lisa R was and is fantastic. Simply shows you possibilities and opens doors. They are honest informative and very very friendly. Brill”

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(Southampton) - Posted 10 years ago

“Helpful and reliable advice, much appreciated.”

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(Southampton) - Posted 10 years ago

“Dave Conford is excellent at his job,I will working wit him from now on,great professional”

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(Southampton) - Posted 10 years ago

“only issue,and maybe trival,but over the weeks to do my remortgage,i had emails from numerous people,where when I used you before,i only had one person to do it from start to finish. thanks again thank you lisa”

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(Southampton) - Posted 10 years ago

“Very Helpful organisation found both Matt (broker) and Tom (Processor) extremely helpful, thank you”

Helpful Report

(Southampton) - Posted 10 years ago

“Really friendly staff and they helped my family get a mortgage when others would not help us. Yes, we may be in a high interest mortgage but what Simply have done is help us get back on the property ladder after having financial issues after a 'builders from hell' problem that nearly left us bankrupt, having to sell our family home after getting onto debt. But now we have a fresh start and we would like to thank personally Alison Etherington and Helen Butler.”

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(Southampton) - Posted 10 years ago

“Very helpful in everything that happened with buying my first house”

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(Southampton) - Posted 10 years ago

“Simply Finance were 'simply' wonderful. Very attentive, always available whenever I had a query, and always happy and willing to help. A great service altogether! I would be happy to recommend anytime.”

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(Southampton) - Posted 10 years ago

“Great service from Paul and his support team. I would recommend them to others.”

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(Southampton) - Posted 10 years ago

“This is my third mortgage application I've done with Simply Finance. I'm leaving this review today because Simply Finance have been CONSISTENTLY good, which is very important to me. I've now found a company I can continue to use for all my mortgages, and have the confidence that they'll always provide the kind of service I've received so far. Also, a special thank you to Lisa, who is a credit to the company. Thank you!”

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(Southampton) - Posted 10 years ago

“Both Jake and Helen were professional and very prompt in their dealings with me”

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(Southampton) - Posted 10 years ago

“'Very Good' understates how I rate Simply Finance! From the initial on line response through to the completion of the mortgage, I have been delighted with Simply Finance. I do not feel they could have done more and were extremely persistent in dealing with the very poor solicitor provided by the lender. I have no hesitation in recommending them. Many Thanks!!”

Helpful Report

(Southampton) - Posted 10 years ago

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John Charcol is rated 4.9 based on 3,287 reviews