Login

Start Free Trial Are you a business? Click Here

John Charcol Reviews

4.9 Rating 3,287 Reviews

99 %

of reviewers recommend John Charcol

Company Reviews

4.9

Based on 3,287 reviews

Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

About John Charcol:

John Charcol is an award-winning team of independent mortgage experts who provide friendly and professional advice both over the phone and in person. We help thousands of people each year and have become one of the top mortgage brokers in the UK.

Write Your review

Tell us how John Charcol made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

media upload photo icon

media upload video icon

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

John Charcol 5 star review on 23rd April 2021

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“We had a fantastic, very professional experience with Randeep Sodhi, who guided us through our first mortgage. Randeep went above and beyond what we could ever have expected and was always there to contact if we had a problem or query, even after our mortgage had been accepted. I could not fault the service we received from John Charcoal and Randeep in particular. Tom H”

Helpful Report

(London) - Posted 10 years ago

“We worked with Randeep Sodhi on the purchase of our property and found the service and support offered excellent. This was throughout the explanation of different mortgage options available, the application process and any post offer questions/assistence with completion. At each stage Randeep was professional, approachable and offered sound giudance, and kept in touch offering support throughout which helped greatly. Stuart G”

Helpful Report

(London) - Posted 10 years ago

“Comment on service provided by Angela Darko. I heard about John Charcol from the BBC Radio 4 ‘Money Box’ programme, to which your Ray Boulger contributes regularly. As I had a specialist mortgage need, I felt it best to contact expert brokers. I had contacted you originally in January 2015, when a friend of my mother was considering going into sheltered housing and had a nice little house to sell. Although that lady changed her mind, I was impressed by the service you provided me then, and so when another, even more suitable, property came onto the market, I was quick to consult you. (You had kept in touch during 2015 and had told me that you would keep my file open.) As soon as I had viewed the property on 19 February, I made an offer, but time was of the essence, because of the increased Stamp Duty payable on second homes after 31 March. I sent off all the documents you needed for proof of identity, income and wealth, and these were turned around very promptly and returned to me – at this time you were not too well and I believe one of your colleagues came to the rescue and got this done for you. Even when you were off sick at home, you were able to pick up your emails and respond to me with a very fast turnaround, which was most impressive. You were then able to go patiently through the fact find with me, and gather all the information you needed; nothing was too much trouble. We had to use the John Charcol portal for some communications and I found that typical of such applications – clunky, inflexible, liable to freeze and generally user-unfriendly. Fortunately, you were always at the end of the email or phone to guide me. Given the shortage of time to complete, you helped me in two particular ways: firstly you were proactive with the rather pushy estate agent, confirming to her that I had the necessary funds to finance the purchase; and secondly you were able find a mortgage provider quickly, who was also able to arrange a valuation at short notice. You made very clear to me the charges that your firm would make and you collected them from me in a considerate manner. You assisted me in finding Unoccupancy Insurance by referring me to Mike Denbee of Bluefin, and you were able to chase up that busy gentleman on my behalf to ensure that I got the necessary quote in good time. You also directed me to Legal and General for mortgage protection life insurance, which is currently going through, subject to my GP’s report. I was doubly fortunate in finding a local firm of solicitors who acted for me with a similar efficiency, speed and personal service as you have provided. Together, you have enabled me to purchase by 31 March the property I had set my heart on. To summarise, I have been most impressed by the quality of personal service I have received from John Charcol. I have worked for well over 40 years in both the public and private sector, and now the charitable sector, and I have rarely, if ever, come across such a high standard of service. Mortgage transactions, by their nature, are serious matters; in this case, I was investing my life savings. Your personal commitment to help me was remarkable. If all the other employees of the company have a similar level of commitment, then it must indeed be an outstanding business. Tony S.”

Helpful Report

(London) - Posted 10 years ago

“Angela Darko was amazing. A true delight to work with and a real asset for the company.”

Helpful Report

(London) - Posted 10 years ago

“Fantastic service. I used you guys 6 years ago and you were very helpful then and you did not let me down now. My new case was a little unusual and I knew you guys would understand my circumstances and you took a special approach with the lender to put my points across. This bespoke service is well worth the money. You have an experienced team, knowledgeable and experts in mortgage lending and this really shows. Keep up the good work and all the best for the future.”

Helpful Report

(London) - Posted 10 years ago

“Delighted with the support and service provided by Angela Darko who was able to select a lender based on our criteria and process our mortgage for a second home within a very tight time frame. Angela's line of questioning from the outset was very clear and focused and she was a pleasure to work with throughout the whole process.”

Helpful Report

(London) - Posted 10 years ago

“We have struggled with huge increases in our house insurance due to our subsidence problems. Kiran Roath, you have been a star !! You simply didn't give up and we have now ended up with excellent cover. Thank you for all your help.”

Helpful Report

(Southampton) - Posted 10 years ago

“I cannot praise Cathy Izzard at John Charcol highly enough. She expedited our requirements very quickly, was easy to work with and very clear and straightforward in her management of our remortgage. Any teething problems were dealt with quickly and with a minimum of fuss. Truly exceptional service and a pleasure to do business with !”

Helpful Report

(London) - Posted 10 years ago

“When we were turned down by a main bank because we have children! I contacted chris Moore as my neighbour had dealt with him and said he was good. Well it was true, quick to get things going and kept us updated as to what was needed and what was going on. Re-Mortgage approved and going through now. Quick, easy, professional and will recommend to friends and family to deal with. Thank you to Chris Moore for sorting our extension out!”

Helpful Report

(London) - Posted 10 years ago

“I cannot praise Chris Moore partner of John Charcol enough. Knowledgeable and helpful. Sorted our mortgage to buy our new home and was able to switch things when we had a bad survey on a first target property. The service has been excellent and worth the fee.”

Helpful Report

(London) - Posted 10 years ago

“Chris Moore has assisted us with purchasing our current house, remortgaging it and arranging a buy-to-let mortgage all within the space of 12 months. Being self-employed we had previously struggled with mortgage applications but Chris has been first class from the moment we met with him. He has helped secure our future and would happily recommend him and John Charcoal to anyone who needs assistance with their mortgage.”

Helpful Report

(London) - Posted 10 years ago

“We have been very pleased with the fantastic service from Chris Moore at John Charcol with both our initial mortgage and recent remortgage. Chris was amazingly responsive, knowledgeable and helpful in finding us the right deal.”

Helpful Report

(London) - Posted 10 years ago

“Thank you so much for all your help Sergio! You have made the whole process as stress free as possible. I would thoroughly recommend you and will be in touch on my next purchase.”

Helpful Report

(London) - Posted 10 years ago

“Hassle free but it was only a remortgage. Perhaps the text advising on the progress should state what is missing. Other than that it was very easy to deal with.”

Helpful Report

(Southampton) - Posted 10 years ago

“I have used these guys twice - once when obtaining my first mortgage and once for a remortgage. Steve, who I have dealt with both times, could not be more friendly and knowledgable, he really makes sure that you are comfortable and clear about what is happening (and of course as a broker he is able to secure much MUCH better rates than us mere mortals). I have recommended them to many many friends, a couple of whom are currently hunting for their first house with a mortgage offer obtained for them by Steve! I would also like to mention the care and attention shown by the admin/processing staff - I was looked after by Chantelle who spent a huge amount of time and energy chasing outstanding information, solving problems and providing regular updates and assurances. In summary I absolutely cannot recommend these guys enough.”

Helpful Report

(Southampton) - Posted 10 years ago

“very helpful and understanding mine was a very stressful case as ex husband tried to make me loose my morgage offer. Hannah Simm and her colleagues worked hard to ensure my transfere was sucessful.”

Helpful Report

(Southampton) - Posted 10 years ago

“A very big thank you to Katherine, she has been very very fantastic! Patient, a good listener and knows her job. An asset to the company? Also thanks to Loiuse too who was good as well. Simply finance I would recommend to anyone. Thank you all”

Helpful Report

(Southampton) - Posted 10 years ago

“The Simply team were very professional and efficient”

Helpful Report

(Southampton) - Posted 10 years ago

“Throughout the process I have been very impressed with the speed and efficiency of Simply Finance. Being a Financial Adviser myself and a former mortgage underwriter I know how these things can take time. I originally applied to NatWest who were inefficient to say the least. I cannot believe how quickly you have dealt with everything for me for my 2 BTL applications. Everyone has been really helpful, keeping me informed by email and text all the way. I would have no hesitation in recommending you in the future. Thank you!”

Helpful Report

(Southampton) - Posted 10 years ago

“Very helpful and on top of everything. Made it very easy for us. Thank you”

Helpful Report

(Southampton) - Posted 10 years ago

«
1
2
...
149
150
151
152
153
»

John Charcol is rated 4.9 based on 3,287 reviews