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John Charcol Reviews

4.9 Rating 3,287 Reviews

99 %

of reviewers recommend John Charcol

Company Reviews

4.9

Based on 3,287 reviews

Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

About John Charcol:

John Charcol is an award-winning team of independent mortgage experts who provide friendly and professional advice both over the phone and in person. We help thousands of people each year and have become one of the top mortgage brokers in the UK.

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John Charcol 5 star review on 23rd April 2021

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“It's been a great experience and they have held my hand all the way through, returning calls immediately and kept ontop of the solicitors and easing the mortgage process along.”

Helpful Report

(Southampton) - Posted 10 years ago

“Hemel Shah was extremely helpful throughout the whole process and made everything clear and understandable. We were always kept updated and even when solicitors were being lapse and slow, Hemel was always ready to assist with advice and make sure everything was correct. What we liked was the personal touch and the fact that we could speak to one person who knew us and was able to ensure continuity throughout. We would highly recommend John Charcol and especially Hemel.”

Helpful Report

(London) - Posted 10 years ago

“Hemel Shah has been extremely helpful through the whole mortgage process. He is very knowledgable and kept us up to date on all aspects of the process ensuring that it seamlessly went through with minimum hassle. As a result, we have come back to Hemel again for our second transaction. I would not hesitate to recommend him to our friends and family. Thank you Hemel!”

Helpful Report

(London) - Posted 10 years ago

“THe staff member I had contact with with was very efficient and easy to deal with.”

Helpful Report

(London) - Posted 10 years ago

“Hemel Shah was our mortgage advisor and we cannot recommend him enough. He was very prompt, clear and extremely knowledgeable. He took us through the entire process without any hassles and when we hit the inevitable delays (due to issues from the other side), he took the initiative to keep all the parties informed and in the loop. Will not hesitate to recommend or work with him again. Venkatesh.”

Helpful Report

(London) - Posted 10 years ago

“Hemel Shah from John Charcoal probably single handedly ensured that the purchase of my property went through. I live overseas and he kept me up to date constantly with updates and things to consider against a very tight deadline. He managed the estate agents and also the solicitors and also was very patient to my constant questions around the process, and throughout he made me feel at ease. I am certain with John Charcoal and in particular Hemel this transaction may never have materialised. I would certainly use him and this company again. Great Service”

Helpful Report

(London) - Posted 10 years ago

“Paul Newman was very helpful and available for advice and guidance. We found the overall experience stress free and approachable.”

Helpful Report

(London) - Posted 10 years ago

“I can not speak too highly of the support that we received from our consultant was Randeep Sodhi from the Towergate offices. Our mortgage application was complicated by the vendors probate process and had it not been for the commitment and hard work that Randdep put into our mortgage application process we could easily have lost the property on a number of occasions. Randeep has secured an excellent mortgage which addresses our needs. I would be delighted to recommend him to my friends and colleagues”

Helpful Report

(London) - Posted 10 years ago

“Penny Mathers was my consultant and I cannot speak highly enough of her and the process including excellent IT back up. Very much worth he fee and I highly recommend John Charcol and Penny.”

Helpful Report

(London) - Posted 10 years ago

“Lauren Wallder acted as my Mortgage consultant for my mortgage. I was likely a harder case than normal but Lauren sailed me through the process with utmost professionalism. She was very clear on the process, charges and paperwork that would be required and ensured that I had all to hand making it as painless as possible. She was also a delight to interact with and keep me informed as to the progress of my application at all times. Very efficient, very polite and definitely recommendable. I'll be coming back to Lauren and John Charcol next time round. Thanks!”

Helpful Report

(London) - Posted 10 years ago

“Russell Summers and Lauren Wallder have recently helped me with the remortgage. I cannot praise their professionalism, excellent service and very thorough advice enough. Lauren took time to help with every step and made the whole process hassle free, efficient and very quick. Thank you, I will be definitely recommending Lauren and Russell to my family and friends.”

Helpful Report

(London) - Posted 10 years ago

“I was recommended to John Charcol by a friend and had Aston Carter as my mortgage advisor. Aston took care of everything and made it very easy for me. I would certainly recommend to a friend. Thanks again, Daniel Fells”

Helpful Report

(London) - Posted 10 years ago

“Amir who was ably supported by Megan arranged a very suitable mortgage for me. Both were really professional and knowledgeable as well as friendly. I would highly recommend them and the services provided by John Charcol.”

Helpful Report

(London) - Posted 10 years ago

“I have been meaning to provide feedback on the wonderful service I have received from John Charcol in arranging my mortgage. Sarita Varma I would consider exceptional with the service she has provided and worthy of you knowing this from a client’s point of view. From the very first phone call I made, the consultation at your offices in London, to being sent the mortgage agreement and the follow up courtesy calls, she has been marvellous. I believe she has researched to find me the best offer possible, tailoring it to fit my individual needs. Not easy, as I am 57!! She has been very professional but also very friendly (and a good sense of humour!), and taken into consideration my personal situation. She even phoned me back on a Saturday morning! I have felt very reassured by Sarita and the advice she has given, as I have found organising my move after my mother’s death and doing this all on my own has been quite stressful and nerve wracking. I had hoped not to have to take out a mortgage but my buyer lowered his original offer!!. Sarita has provided me with very clear advice and a very clear breakdown of the product I am purchasing. So often this is not the case. I was very impressed with the prompt responses to all my questions, emails and phone calls. This is invaluable when one leads a very busy life as I do.”

Helpful Report

(London) - Posted 10 years ago

“I have been extremely impressed with the service I have received from Alistair and the whole John Charcol team. Alistair went the extra mile and helped us to get our mortgage that perfectly fits our needs. Thanks again, Pete Wilkinson”

Helpful Report

(London) - Posted 10 years ago

“Excellent level of service. Made the whole process of getting a mortgage hassle free. Our John Charcol representative Steven Prior found us an excellent mortgage deal that was significantly better than the deals available on the high street. Will definitely use again.”

Helpful Report

(London) - Posted 10 years ago

“Nigel has been my mortgage advisor for the last 15 years. We have remortgaged a number of times and have a great working relationship. I hope to continue this in the future, for now I wanted to tell you just what a difference he has made to me and my family. I work in a fast paced industry which really is code for time poor! Nigel has accommodated this over the years by being responsive and adaptable to me and it feels like he makes it personal, adapting to what I need: he is terrific at emails, answers calls even if he is driving he answers and then arranges to call later, turns around information in a fast time period and has reduced my admin burden, (I really hate admin) he has been to my home, meet me in coffee shops, my offices, wherever I am he has made the personal effort to make it easy for me. He has carried out as much admin as he can and points to where I need to action and keeps it to a minimum. He is also very up to speed on his market knowledge giving me the very best product for my circumstances each and every time. He knows the details of each product so they can be compared. He is patient and extremely professional at all times, I am demanding as a customer and reasonably financially savvy, I want to check all the elements of a mortgage offer and sometimes I want a very fast turnaround other times I want to review the options. Nigel works through all of these maintains an upbeat can do approach and it is a pleasure to work together. I don't underestimate this quality I have worked with plenty of joyless souls. He exemplifies your brand and I would not hesitate to recommend Nigel.”

Helpful Report

(London) - Posted 10 years ago

“We were recommended John Charcol via friends. Our first experience of obtaining a buy-to-let property was handed extremely well by Randeep Sodhi. He was always attentive with information & answering questions without delay. We would thus thoroughly recommend John Charcol & Randeep Sodhi to others. Patrick D & John B”

Helpful Report

(London) - Posted 10 years ago

“An excellent service from start to finish. Would unhesitatingly recommend them.”

Helpful Report

(London) - Posted 10 years ago

“Mum used them for her remortgage with great success. Highly recommended!”

Helpful Report

(London) - Posted 10 years ago

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John Charcol is rated 4.9 based on 3,287 reviews