John Charcol Reviews

Name: John Charcol
Address: St. Helen's, 1 Undershaft, London, London
Rating: 4.88

4.9 Rating 2,775 Reviews

98 %

of reviewers recommend John Charcol

Company Reviews

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4.9

Based on 2,775 reviews

Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

About John Charcol:

John Charcol is an award-winning team of independent mortgage experts who provide friendly and professional advice both over the phone and in person. We help thousands of people each year and have become one of the top mortgage brokers in the UK.

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Anonymous

Anonymous // 01/01/2019

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“Amir who was ably supported by Megan arranged a very suitable mortgage for me. Both were really professional and knowledgeable as well as friendly. I would highly recommend them and the services provided by John Charcol.”

Helpful Report

(London) - Posted 9 years ago

“I have been meaning to provide feedback on the wonderful service I have received from John Charcol in arranging my mortgage. Sarita Varma I would consider exceptional with the service she has provided and worthy of you knowing this from a client’s point of view. From the very first phone call I made, the consultation at your offices in London, to being sent the mortgage agreement and the follow up courtesy calls, she has been marvellous. I believe she has researched to find me the best offer possible, tailoring it to fit my individual needs. Not easy, as I am 57!! She has been very professional but also very friendly (and a good sense of humour!), and taken into consideration my personal situation. She even phoned me back on a Saturday morning! I have felt very reassured by Sarita and the advice she has given, as I have found organising my move after my mother’s death and doing this all on my own has been quite stressful and nerve wracking. I had hoped not to have to take out a mortgage but my buyer lowered his original offer!!. Sarita has provided me with very clear advice and a very clear breakdown of the product I am purchasing. So often this is not the case. I was very impressed with the prompt responses to all my questions, emails and phone calls. This is invaluable when one leads a very busy life as I do.”

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(London) - Posted 9 years ago

“I have been extremely impressed with the service I have received from Alistair and the whole John Charcol team. Alistair went the extra mile and helped us to get our mortgage that perfectly fits our needs. Thanks again, Pete Wilkinson”

Helpful Report

(London) - Posted 9 years ago

“Excellent level of service. Made the whole process of getting a mortgage hassle free. Our John Charcol representative Steven Prior found us an excellent mortgage deal that was significantly better than the deals available on the high street. Will definitely use again.”

Helpful Report

(London) - Posted 9 years ago

“Nigel has been my mortgage advisor for the last 15 years. We have remortgaged a number of times and have a great working relationship. I hope to continue this in the future, for now I wanted to tell you just what a difference he has made to me and my family. I work in a fast paced industry which really is code for time poor! Nigel has accommodated this over the years by being responsive and adaptable to me and it feels like he makes it personal, adapting to what I need: he is terrific at emails, answers calls even if he is driving he answers and then arranges to call later, turns around information in a fast time period and has reduced my admin burden, (I really hate admin) he has been to my home, meet me in coffee shops, my offices, wherever I am he has made the personal effort to make it easy for me. He has carried out as much admin as he can and points to where I need to action and keeps it to a minimum. He is also very up to speed on his market knowledge giving me the very best product for my circumstances each and every time. He knows the details of each product so they can be compared. He is patient and extremely professional at all times, I am demanding as a customer and reasonably financially savvy, I want to check all the elements of a mortgage offer and sometimes I want a very fast turnaround other times I want to review the options. Nigel works through all of these maintains an upbeat can do approach and it is a pleasure to work together. I don't underestimate this quality I have worked with plenty of joyless souls. He exemplifies your brand and I would not hesitate to recommend Nigel.”

Helpful Report

(London) - Posted 9 years ago

“We were recommended John Charcol via friends. Our first experience of obtaining a buy-to-let property was handed extremely well by Randeep Sodhi. He was always attentive with information & answering questions without delay. We would thus thoroughly recommend John Charcol & Randeep Sodhi to others. Patrick D & John B”

Helpful Report

(London) - Posted 9 years ago

“An excellent service from start to finish. Would unhesitatingly recommend them.”

Helpful Report

(London) - Posted 9 years ago

“Mum used them for her remortgage with great success. Highly recommended!”

Helpful Report

(London) - Posted 9 years ago

“We had a fantastic, very professional experience with Randeep Sodhi, who guided us through our first mortgage. Randeep went above and beyond what we could ever have expected and was always there to contact if we had a problem or query, even after our mortgage had been accepted. I could not fault the service we received from John Charcoal and Randeep in particular. Tom H”

Helpful Report

(London) - Posted 9 years ago

“We worked with Randeep Sodhi on the purchase of our property and found the service and support offered excellent. This was throughout the explanation of different mortgage options available, the application process and any post offer questions/assistence with completion. At each stage Randeep was professional, approachable and offered sound giudance, and kept in touch offering support throughout which helped greatly. Stuart G”

Helpful Report

(London) - Posted 9 years ago

“Comment on service provided by Angela Darko. I heard about John Charcol from the BBC Radio 4 ‘Money Box’ programme, to which your Ray Boulger contributes regularly. As I had a specialist mortgage need, I felt it best to contact expert brokers. I had contacted you originally in January 2015, when a friend of my mother was considering going into sheltered housing and had a nice little house to sell. Although that lady changed her mind, I was impressed by the service you provided me then, and so when another, even more suitable, property came onto the market, I was quick to consult you. (You had kept in touch during 2015 and had told me that you would keep my file open.) As soon as I had viewed the property on 19 February, I made an offer, but time was of the essence, because of the increased Stamp Duty payable on second homes after 31 March. I sent off all the documents you needed for proof of identity, income and wealth, and these were turned around very promptly and returned to me – at this time you were not too well and I believe one of your colleagues came to the rescue and got this done for you. Even when you were off sick at home, you were able to pick up your emails and respond to me with a very fast turnaround, which was most impressive. You were then able to go patiently through the fact find with me, and gather all the information you needed; nothing was too much trouble. We had to use the John Charcol portal for some communications and I found that typical of such applications – clunky, inflexible, liable to freeze and generally user-unfriendly. Fortunately, you were always at the end of the email or phone to guide me. Given the shortage of time to complete, you helped me in two particular ways: firstly you were proactive with the rather pushy estate agent, confirming to her that I had the necessary funds to finance the purchase; and secondly you were able find a mortgage provider quickly, who was also able to arrange a valuation at short notice. You made very clear to me the charges that your firm would make and you collected them from me in a considerate manner. You assisted me in finding Unoccupancy Insurance by referring me to Mike Denbee of Bluefin, and you were able to chase up that busy gentleman on my behalf to ensure that I got the necessary quote in good time. You also directed me to Legal and General for mortgage protection life insurance, which is currently going through, subject to my GP’s report. I was doubly fortunate in finding a local firm of solicitors who acted for me with a similar efficiency, speed and personal service as you have provided. Together, you have enabled me to purchase by 31 March the property I had set my heart on. To summarise, I have been most impressed by the quality of personal service I have received from John Charcol. I have worked for well over 40 years in both the public and private sector, and now the charitable sector, and I have rarely, if ever, come across such a high standard of service. Mortgage transactions, by their nature, are serious matters; in this case, I was investing my life savings. Your personal commitment to help me was remarkable. If all the other employees of the company have a similar level of commitment, then it must indeed be an outstanding business. Tony S.”

Helpful Report

(London) - Posted 9 years ago

“Angela Darko was amazing. A true delight to work with and a real asset for the company.”

Helpful Report

(London) - Posted 9 years ago

“Fantastic service. I used you guys 6 years ago and you were very helpful then and you did not let me down now. My new case was a little unusual and I knew you guys would understand my circumstances and you took a special approach with the lender to put my points across. This bespoke service is well worth the money. You have an experienced team, knowledgeable and experts in mortgage lending and this really shows. Keep up the good work and all the best for the future.”

Helpful Report

(London) - Posted 9 years ago

“Delighted with the support and service provided by Angela Darko who was able to select a lender based on our criteria and process our mortgage for a second home within a very tight time frame. Angela's line of questioning from the outset was very clear and focused and she was a pleasure to work with throughout the whole process.”

Helpful Report

(London) - Posted 9 years ago

“We have struggled with huge increases in our house insurance due to our subsidence problems. Kiran Roath, you have been a star !! You simply didn't give up and we have now ended up with excellent cover. Thank you for all your help.”

Helpful Report

(Southampton) - Posted 9 years ago

“I cannot praise Cathy Izzard at John Charcol highly enough. She expedited our requirements very quickly, was easy to work with and very clear and straightforward in her management of our remortgage. Any teething problems were dealt with quickly and with a minimum of fuss. Truly exceptional service and a pleasure to do business with !”

Helpful Report

(London) - Posted 9 years ago

“When we were turned down by a main bank because we have children! I contacted chris Moore as my neighbour had dealt with him and said he was good. Well it was true, quick to get things going and kept us updated as to what was needed and what was going on. Re-Mortgage approved and going through now. Quick, easy, professional and will recommend to friends and family to deal with. Thank you to Chris Moore for sorting our extension out!”

Helpful Report

(London) - Posted 9 years ago

“I cannot praise Chris Moore partner of John Charcol enough. Knowledgeable and helpful. Sorted our mortgage to buy our new home and was able to switch things when we had a bad survey on a first target property. The service has been excellent and worth the fee.”

Helpful Report

(London) - Posted 9 years ago

“Chris Moore has assisted us with purchasing our current house, remortgaging it and arranging a buy-to-let mortgage all within the space of 12 months. Being self-employed we had previously struggled with mortgage applications but Chris has been first class from the moment we met with him. He has helped secure our future and would happily recommend him and John Charcoal to anyone who needs assistance with their mortgage.”

Helpful Report

(London) - Posted 9 years ago

“We have been very pleased with the fantastic service from Chris Moore at John Charcol with both our initial mortgage and recent remortgage. Chris was amazingly responsive, knowledgeable and helpful in finding us the right deal.”

Helpful Report

(London) - Posted 9 years ago

John Charcol is rated 4.9 based on 2,775 reviews